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- Tasks: Deliver outstanding customer service and maintain shop standards.
- Company: Join John Lewis, a brand known for exceptional in-store experiences.
- Benefits: Enjoy shift premiums for late hours and flexible part-time work.
- Why this job: Be part of a fast-paced team that values customer loyalty and service excellence.
- Qualifications: Basic IT skills and strong communication are essential; training provided.
- Other info: Must be 18+ to apply; work every Friday and Saturday.
About The Role As a Customer Assistant in one of our John Lewis shops, you\’ll make sure our difference is felt through the delivery of outstanding customer service and highlighting our first class in store experiences, that our competitors just can not compete with. Alongside the great service you provide to our customers, you\’ll deliver exceptional shop standards through displays, stock availability and general cleanliness. Knowing your customers will enable you to provide the best service we\’re known for and build their loyalty with our brand for a lifetime. Due to working time regulations, applicants must be 18 years or over to apply. In addition to the pay stated, you will receive a shift premium for hours worked between 22:00 and 06:00. This will be paid at the pay range minimum rate for your role . Hours of Work, p art time hours – working every Friday and Saturday between the hours of 05:50 – 15:10. Key Responsibilities Working in our shops can be fast-paced and varied. On a day-to-day basis you\’ll be responsible for: – Delivering engaging and inspirational customer service at every stage of the customer journey. – Using your product knowledge and sales training to drive sales and increase profits for the Partnership. – Putting the customer at the heart of everything you do, proactively acknowledging and taking the time to understand what they are looking for / resolve any queries they may have. – Working flexibly across the shop to support the wider team as required, including till support, stock replenishment, price ticketing and general shop-keeping tasks. – Identifying areas of improvement and implementing solutions. – Helping to protect our profits by supporting with accurate stock counts. Essential skills/experience you\’ll need – Basic IT literacy. – Strong communication skills. Desirable skills/experience you may have – Experience of working in a customer facing role is welcomed but not essential. We\’ll train you in all you need to know so that you can perform at your best, everyday. – Merchandising and product displays experience. TPBN1_UKTJ
Customer Assistant employer: John Lewis & Partners
Contact Detail:
John Lewis & Partners Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Assistant
✨Tip Number 1
Familiarize yourself with John Lewis' values and customer service philosophy. Understanding what sets them apart from competitors will help you convey your enthusiasm for delivering outstanding service during the interview.
✨Tip Number 2
Practice your communication skills by engaging with friends or family in role-play scenarios. This will prepare you to handle various customer interactions and demonstrate your ability to put the customer at the heart of everything you do.
✨Tip Number 3
Research common customer queries and complaints in retail settings. Being prepared with solutions or ways to address these issues will show your proactive approach and readiness to support customers effectively.
✨Tip Number 4
Highlight any previous experience in fast-paced environments, even if it's not directly related to retail. Emphasizing your adaptability and teamwork skills will resonate well with the dynamic nature of the Customer Assistant role.
We think you need these skills to ace Customer Assistant
Some tips for your application 🫡
Understand the Role: Take some time to thoroughly read the job description for the Customer Assistant position. Understand the key responsibilities and essential skills required, so you can tailor your application accordingly.
Highlight Relevant Experience: Even if you don't have direct experience in a customer-facing role, think about any relevant experiences you have had. Highlight your communication skills and any instances where you've provided excellent service or worked in a team.
Show Enthusiasm for Customer Service: In your cover letter or personal statement, express your passion for delivering outstanding customer service. Mention how you would put the customer at the heart of everything you do, as this aligns with the company's values.
Proofread Your Application: Before submitting your application, make sure to proofread it for any spelling or grammatical errors. A well-written application reflects your attention to detail and professionalism.
How to prepare for a job interview at John Lewis & Partners
✨Show Your Customer Service Skills
Be prepared to share specific examples of how you've delivered outstanding customer service in the past. Highlight situations where you went above and beyond to meet a customer's needs.
✨Demonstrate Product Knowledge
Familiarize yourself with the products offered by the company. During the interview, express your enthusiasm for learning about new products and how you can use that knowledge to enhance the customer experience.
✨Emphasize Teamwork
Since the role requires flexibility and support across the shop, be ready to discuss your experiences working in a team. Share how you’ve collaborated with others to achieve common goals.
✨Ask Insightful Questions
Prepare thoughtful questions about the company culture, training opportunities, and expectations for the role. This shows your genuine interest in the position and helps you assess if it's the right fit for you.
