At a Glance
- Tasks: Deliver outstanding customer service and maintain exceptional shop standards.
- Company: Join the renowned John Lewis team known for its customer experience.
- Benefits: Flexible hours, training provided, and a supportive team environment.
- Other info: Great chance to learn and develop in a dynamic retail environment.
- Why this job: Be part of a brand that values customer loyalty and offers growth opportunities.
- Qualifications: Basic IT skills and strong communication; customer service experience is a plus.
The predicted salary is between 20000 - 25000 € per year.
About the Role
As a Customer Assistant in one of our John Lewis shops, you'll make sure our difference is felt through the delivery of outstanding customer service and highlighting our first class in store experiences, that our competitors just cannot compete with. Alongside the great service you provide to our customers, you'll deliver exceptional shop standards through displays, stock availability and general cleanliness. Knowing your customers will enable you to provide the best service we're known for and build their loyalty with our brand for a lifetime.
Responsibilities
- Delivering engaging and inspirational customer service at every stage of the customer journey.
- Using your product knowledge and sales training to drive sales and increase profits for the Partnership.
- Putting the customer at the heart of everything you do, proactively acknowledging and taking the time to understand what they are looking for / resolve any queries they may have.
- Working flexibly across the shop to support the wider team as required, including till support, stock replenishment, price ticketing and general shop-keeping tasks.
- Identifying areas of improvement and implementing solutions.
- Helping to protect our profits by supporting with accurate stock counts.
Essential skills / experience
- Basic IT literacy.
- Strong communication skills.
Desirable skills / experience you may have
- Experience of working in a customer facing role is welcomed but not essential. We'll train you in all you need to know so that you can perform at your best, everyday.
- Merchandising and product displays experience.
Customer Assistant employer: John Lewis & Partners
At John Lewis, we pride ourselves on being an exceptional employer, offering a vibrant work culture that prioritises outstanding customer service and employee development. As a Customer Assistant, you'll benefit from comprehensive training, opportunities for career growth, and a supportive team environment, all while contributing to a brand renowned for its commitment to quality and customer loyalty. Join us in creating memorable shopping experiences in our welcoming shops, where your contributions truly make a difference.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Assistant
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on John Lewis. Understand their values and what makes them stand out in customer service. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your customer service scenarios! Think about how you would handle different customer situations. Maybe role-play with a friend or family member. This will help you feel more confident and prepared to showcase your skills during the interview.
✨Tip Number 3
Dress the part! When you go for your interview, make sure you look smart and presentable. First impressions matter, especially in a customer-facing role. Show them you can represent their brand well right from the start.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds. Plus, it’s a great opportunity to reiterate why you’d be a perfect fit for the Customer Assistant position.
We think you need these skills to ace Customer Assistant
Some tips for your application 🫡
Show Your Customer Service Skills:Make sure to highlight any experience you have in customer service, even if it's just a part-time gig. We want to see how you can bring that outstanding service vibe to our team!
Be Yourself:Don’t be afraid to let your personality shine through in your application. We’re looking for genuine people who can connect with customers and create memorable experiences.
Tailor Your Application:Take a moment to read the job description carefully and tailor your application to match. Use keywords from the description to show us you understand what we’re looking for.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates!
How to prepare for a job interview at John Lewis & Partners
✨Know Your Customer Service Basics
Brush up on the fundamentals of outstanding customer service. Think about how you can engage with customers and make their experience memorable. Be ready to share examples of how you've gone above and beyond in previous roles, even if they were informal.
✨Show Off Your Product Knowledge
Familiarise yourself with the products that John Lewis offers. Even if you don’t have direct experience, doing a bit of research can help you speak confidently about their offerings. This will show your enthusiasm and readiness to learn.
✨Demonstrate Team Spirit
Be prepared to discuss how you work within a team. Highlight any experiences where you’ve supported colleagues or contributed to a group goal. This role requires flexibility, so showing that you can adapt and help out wherever needed is key.
✨Ask Thoughtful Questions
Prepare some questions that show your interest in the role and the company. Ask about their approach to customer service or how they maintain shop standards. This not only shows your enthusiasm but also helps you gauge if the company is the right fit for you.
