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For Companies At a Glance
- Tasks: Deliver exceptional customer service and maintain shop standards daily.
- Company: Join the UK's largest employee-owned business, home to John Lewis and Waitrose.
- Benefits: Enjoy flexible working arrangements and a supportive team environment.
- Why this job: Be part of a culture that values kindness, respect, and personal growth.
- Qualifications: Basic IT skills and strong communication are essential; customer-facing experience is a plus.
- Other info: Roles may require vetting; apply early due to high demand.
The predicted salary is between 24000 - 36000 £ per year.
About the role
As a Customer Assistant in one of our John Lewis shops, you\’ll ensure our difference is felt through outstanding customer service and exceptional in-store experiences that set us apart from competitors. Alongside great service, you\’ll maintain shop standards through displays, stock availability, and cleanliness. Knowing your customers will help you provide the best service and build their loyalty to our brand for a lifetime.
Key Responsibilities
Working in our shops can be fast-paced and varied. Your daily responsibilities will include:
- Delivering engaging and inspirational customer service at every stage of the customer journey.
- Using your product knowledge and sales training to drive sales and increase profits for the Partnership.
- Putting the customer at the center of everything, proactively understanding their needs and resolving queries.
- Supporting the wider team with till support, stock replenishment, price ticketing, and shop-keeping tasks.
- Identifying areas for improvement and implementing solutions.
- Supporting accurate stock counts to help protect profits.
Essential skills/experience you\’ll need
- Basic IT literacy.
- Strong communication skills.
Desirable skills/experience you may have
- Experience in a customer-facing role (training provided if not).
- Merchandising and product display experience.
About The Partnership
We\’re the largest employee-owned business in the UK, home to John Lewis and Waitrose. We\’re driven by our purpose to build a happier world, focusing on retail excellence through innovation and diversification. We offer price, quality, and service guarantees, and serve food lovers in Waitrose.
As Partners, we share ownership and success, working together with kindness and respect. We embrace differences, create inclusive environments, and support personal and collective growth.
Important points to note:
Some roles require pre-employment vetting, including DBS checks and financial probity assessments. Applicants will be informed during recruitment and encouraged to complete vetting promptly. Roles may also involve third-party checks.
Vacancies may close early due to high application volumes. We support flexible working arrangements, including flexible hours, job sharing, or shorter contracts. Discuss this with the hiring manager during your interview.
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Customer Assistant employer: John Lewis & Partners
Contact Detail:
John Lewis & Partners Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Assistant
✨Tip Number 1
Familiarise yourself with John Lewis' values and customer service philosophy. Understanding what sets them apart will help you demonstrate your alignment with their mission during the interview.
✨Tip Number 2
Prepare to discuss your previous customer service experiences, even if they are not directly related. Highlight how you handled challenging situations and provided exceptional service to customers.
✨Tip Number 3
Showcase your enthusiasm for retail and your willingness to learn. Employers love candidates who are eager to grow and adapt, especially in a fast-paced environment like John Lewis.
✨Tip Number 4
Research common customer queries and issues that arise in retail settings. Being prepared with potential solutions can impress your interviewers and show your proactive approach to customer service.
We think you need these skills to ace Customer Assistant
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and skills required for the Customer Assistant position. Tailor your application to highlight how your experience aligns with these requirements.
Showcase Customer Service Skills: Emphasise any previous experience in customer-facing roles. Provide specific examples of how you've delivered exceptional service, resolved customer queries, or contributed to a positive shopping experience.
Highlight Teamwork and Communication: Since the role involves supporting a wider team, mention your ability to work collaboratively. Include examples of how you've communicated effectively with colleagues and customers in past roles.
Tailor Your CV and Cover Letter: Make sure your CV and cover letter are tailored specifically for this role. Use keywords from the job description and demonstrate your enthusiasm for working at John Lewis, focusing on their values and commitment to customer service.
How to prepare for a job interview at John Lewis & Partners
✨Showcase Your Customer Service Skills
As a Customer Assistant, your ability to provide outstanding customer service is crucial. Prepare examples from your past experiences where you went above and beyond for a customer, demonstrating your commitment to putting the customer at the centre of everything.
✨Demonstrate Product Knowledge
Familiarise yourself with the products sold at John Lewis. During the interview, be ready to discuss how you would use your product knowledge to drive sales and enhance the customer experience. This shows that you are proactive and understand the importance of being knowledgeable in a retail environment.
✨Emphasise Teamwork
The role involves supporting the wider team, so highlight your ability to work collaboratively. Share examples of how you've successfully worked in a team setting, whether in previous jobs or during group projects, to show that you can contribute positively to the shop's environment.
✨Prepare for Fast-Paced Scenarios
Working in a retail environment can be fast-paced and varied. Think of situations where you had to think on your feet or adapt quickly to changes. Discussing these experiences will demonstrate your ability to thrive in a dynamic setting, which is essential for this role.