At a Glance
- Tasks: Deliver outstanding customer service and maintain exceptional shop standards.
- Company: Join the renowned John Lewis team known for its customer experience.
- Benefits: Flexible hours, training provided, and a supportive team environment.
- Other info: Great chance to learn and develop in a dynamic retail environment.
- Why this job: Be part of a brand that values customer loyalty and offers growth opportunities.
- Qualifications: Basic IT skills and strong communication; customer service experience is a plus.
The predicted salary is between 20000 - 25000 € per year.
About the Role
As a Customer Assistant in one of our John Lewis shops, you'll make sure our difference is felt through the delivery of outstanding customer service and highlighting our first class in store experiences, that our competitors just cannot compete with. Alongside the great service you provide to our customers, you'll deliver exceptional shop standards through displays, stock availability and general cleanliness. Knowing your customers will enable you to provide the best service we're known for and build their loyalty with our brand for a lifetime.
Responsibilities
- Delivering engaging and inspirational customer service at every stage of the customer journey.
- Using your product knowledge and sales training to drive sales and increase profits for the Partnership.
- Putting the customer at the heart of everything you do, proactively acknowledging and taking the time to understand what they are looking for / resolve any queries they may have.
- Working flexibly across the shop to support the wider team as required, including till support, stock replenishment, price ticketing and general shop-keeping tasks.
- Identifying areas of improvement and implementing solutions.
- Helping to protect our profits by supporting with accurate stock counts.
Essential skills / experience
- Basic IT literacy.
- Strong communication skills.
Desirable skills / experience you may have
- Experience of working in a customer facing role is welcomed but not essential. We'll train you in all you need to know so that you can perform at your best, everyday.
- Merchandising and product displays experience.
Customer Assisstant employer: John Lewis & Partners
At John Lewis, we pride ourselves on being an exceptional employer, offering a vibrant work culture that prioritises outstanding customer service and employee development. As a Customer Assistant, you'll enjoy comprehensive training, opportunities for career growth, and the chance to be part of a team that values collaboration and innovation in delivering first-class shopping experiences. Our commitment to employee well-being and a supportive environment makes us a standout choice for those seeking meaningful and rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Assisstant
✨Tip Number 1
Get to know the company! Research John Lewis and their values. When you walk into that interview, show them you understand what makes them tick and how you can contribute to their outstanding customer service.
✨Tip Number 2
Practice your communication skills. Since strong communication is key for a Customer Assistant, try role-playing common customer scenarios with friends or family. This will help you feel more confident when interacting with customers in real life.
✨Tip Number 3
Show off your flexibility! Be ready to discuss how you can adapt to different roles within the shop, whether it’s helping on the till or restocking shelves. Highlighting your willingness to jump in wherever needed will make you stand out.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace Customer Assisstant
Some tips for your application 🫡
Show Your Customer Service Skills:When writing your application, make sure to highlight any experience you have in customer service. We want to see how you've gone above and beyond for customers in the past, so share those stories that showcase your skills!
Be Personable and Engaging:Your written application should reflect your personality! Use a friendly tone and be engaging. We’re looking for someone who can connect with our customers, so let that shine through in your writing.
Tailor Your Application:Make sure to tailor your application to the role of Customer Assistant. Mention specific responsibilities from the job description and explain how your skills align with them. This shows us you’ve done your homework and are genuinely interested!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do – just follow the prompts and you’ll be set!
How to prepare for a job interview at John Lewis & Partners
✨Know Your Customer Service Basics
Brush up on the fundamentals of outstanding customer service. Think about how you can make a customer's experience memorable and what it means to put them at the heart of everything you do. Be ready to share examples of how you've gone above and beyond for customers in the past.
✨Show Off Your Product Knowledge
Even if you haven't worked in retail before, do some research on the products that John Lewis offers. Familiarise yourself with their bestsellers and any unique features. This will help you demonstrate your enthusiasm and readiness to drive sales during the interview.
✨Be Ready to Discuss Teamwork
As a Customer Assistant, you'll need to work flexibly across the shop. Prepare to talk about your experiences working in teams, how you support your colleagues, and how you handle challenges together. Highlight any specific instances where you contributed to a team goal.
✨Think About Improvements
The role involves identifying areas for improvement, so come prepared with ideas! Think about how you would enhance customer experiences or shop standards. This shows initiative and a proactive mindset, which are key traits for the position.
