At a Glance
- Tasks: Deliver outstanding customer service and ensure smooth catering operations.
- Company: Join a leading catering team focused on excellence and teamwork.
- Benefits: Enjoy staff discounts, subsidised meals, and access to exclusive perks.
- Other info: Flexible working options available for a better work-life balance.
- Why this job: Be part of a dynamic team and make a real impact on customer experiences.
- Qualifications: Experience in catering and strong communication skills are a plus.
The predicted salary is between 24000 - 30000 £ per year.
About the role
To deliver a market‑leading customer experience, achieving sales and customer service targets through a focus on outstanding customer service and execution of the agreed food & drink offer. To work as part of the Catering team, adding value to the efficient and profitable running of your operational area to achieve your personal, team and branch objectives.
Duties and Responsibilities
- Deliver excellent customer service by working flexibly as part of a team.
- Ensure stock is replenished and displayed to required standards.
- Adhere to hygiene and health & safety standards at all times.
- Collaborate with fellow catering assistants to provide smooth service.
- Control wastage and ensure proper rotation and expiry management of food.
- Act promptly on any customer comments, using initiative to resolve them where possible and report issues or unsolvable day‑to‑day problems to the line manager.
Job Requirements
- Experience working as part of a catering team to ensure smooth service.
- Understanding of stock management and service requirements.
- Effective communication and problem‑solving skills.
Desirable Experience, Skills and Qualifications
- Basic Food Hygiene Certificate.
- Previous catering experience.
- Experience in a fast‑paced customer‑facing environment.
Additional Information & Benefits
- Unique benefits package including staff discount, subsidised food in Partner dining rooms, discounts in local restaurants, subsidised learning, access to exclusive Partnership hotels and more.
- Pre‑employment screening: 2‑year reference check.
- Offer may close early due to high volume of applications.
- Flexible working options may be available (compressed hours, job sharing, shorter hour contracts).
Catering Partner, Nights employer: John Lewis & Partners
As a Catering Partner, Nights, you will be part of a dynamic team dedicated to delivering exceptional customer experiences in a fast-paced environment. Our company prides itself on a supportive work culture that values flexibility and personal growth, offering unique benefits such as subsidised food, discounts at local restaurants, and access to exclusive hotels. Join us to not only achieve your professional goals but also enjoy a rewarding career with ample opportunities for development.
StudySmarter Expert Advice🤫
We think this is how you could land Catering Partner, Nights
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like John Lewis & Partners. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to John Lewis & Partners
Don't be shy about reaching out to John Lewis & Partners directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Catering Partner, Nights
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about John Lewis & Partners and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at John Lewis & Partners
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
