At a Glance
- Tasks: Deliver and install products, providing exceptional customer service at every doorstep.
- Company: Join the largest employee-owned business in the UK, known for its commitment to quality.
- Benefits: Enjoy flexible working hours, competitive pay, and a supportive team environment.
- Other info: Embrace a culture of kindness, respect, and personal growth within a thriving partnership.
- Why this job: Be part of a dynamic team that makes customers' homes happier with every delivery.
- Qualifications: Must have a C1 driving licence and experience in installation and customer service.
The predicted salary is between 22680 - 27720 £ per year.
As one of our Installation Specialists based in one of our Customer Delivery Hubs, you'll have the unique opportunity of bringing our distinctive John Lewis service right to our customers' doors and install the products they love into their homes (such as furniture, kitchen appliances, sound systems and TV sets) as part of a 2-person delivery crew, driving a 7.5-tonne vehicle. Due to its nature, you need to be 18 years or older to work in this role.
Key Responsibilities
- Being an ambassador for the John Lewis brand with great customer service is your number one priority.
- Load up your lorry with the day's deliveries working alongside the warehouse team.
- Showing great respect and courtesy for the customer's home and handling unexpected situations to find the best possible solution for your customers.
- Installing products efficiently and quickly for our customers and demonstrating how they work once installed.
- Keeping up to date with new products and technologies to ensure you perform your role at your best.
- Maintaining a safe working environment.
Please note this role involves heavy lifting: You will spend a lot of time delivering large items such as sofas, white goods, sports equipment, furniture, beds, and mattresses.
Essential skills/experience you'll need:
- Previous experience of installation is required for this role and we'll assist in topping up your knowledge with our very own installer accreditation.
- Manual C1 UK driving licence (with a maximum of 6 points).
- DCPC (Driver Certificate of Professional Competence) or Driver Qualification Card by the first day in the role.
- Tachograph Card.
- Previous experience driving a 7.5-tonne vehicle.
- Previous experience in a customer-facing role.
- Great verbal communication skills both over the phone and in person.
- Good understanding of technology.
Desirable skills/experience you can bring:
- Installation and disconnection of white goods.
- TV installation.
- Assembly of a flat pack.
It’s important to note that some of our roles are subject to pre-employment vetting (which may include DBS checks for successful candidates). If required, you’ll be informed and provided with information about vetting during the recruitment process and we encourage you to complete any vetting documents quickly to avoid delays. Any DBS checks required will be carried out by a third-party registered body and financial probity checks may also be required for some of our roles.
We want all of our Partners to have a good work-life balance and we support flexible working. This might mean flexible or compressed hours, job sharing or shorter hour contracts, where possible. Please discuss this further with the hiring manager during your interview.
C1 Customer Delivery Driver Installer 7.5.T employer: John Lewis & Partners
John Lewis & Partners is an excellent employer, offering a supportive work culture that prioritises employee development and customer satisfaction. Located in Milton Keynes, the company provides comprehensive training for its In-Store Customer Experience Specialists, ensuring that all team members have the skills needed to excel in their roles while fostering a sense of community and collaboration among staff.
