At a Glance
- Tasks: Deliver and install products, providing top-notch customer service at every doorstep.
- Company: Join the renowned John Lewis brand known for its exceptional service.
- Benefits: Competitive pay, training opportunities, and a chance to work with a supportive team.
- Other info: Enjoy a dynamic role with hands-on work and opportunities for growth.
- Why this job: Be the face of John Lewis, making customers' homes better with your skills.
- Qualifications: Must be 18+, have a C1 driving licence, and previous installation experience.
The predicted salary is between 30000 - 40000 £ per year.
About the role
As one of our Installation Specialists based in one of our Customer Delivery Hubs, you'll have the unique opportunity of bringing our distinctive John Lewis service right to our customers' doors and install the products they love into their homes (such as furniture, kitchen appliances, sound systems and TV sets) as part of a 2-person delivery crew, driving a 7.5-tonne vehicle. Due to its nature, you need to be 18 years or older to work in this role.
Key Responsibilities
- Being an ambassador for the John Lewis brand with great customer service is your number one priority.
- Load up your lorry with the day's deliveries working alongside the warehouse team.
- Showing great respect and courtesy for the customer's home and handling unexpected situations to find the best possible solution for your customers.
- Installing products efficiently and quickly for our customers and demonstrating how they work once installed.
- Keeping up to date with new products and technologies to ensure you perform your role at your best.
- Maintaining a safe working environment.
Please note this role involves heavy lifting: You will spend a lot of time delivering large items such as sofas, white goods, sports equipment, furniture, beds, and mattresses.
Essential skills/experience you'll need
- Previous experience of installation is required for this role and we'll assist in topping up your knowledge with our very own installer accreditation.
- Manual C1 UK driving licence (with a maximum of 6 points).
- DCPC (Driver Certificate of Professional Competence) or Driver Qualification Card by the first day in the role.
- Tachograph Card.
- Previous experience driving a 7.5-tonne vehicle.
- Previous experience in a customer-facing role.
- Great verbal communication skills both over the phone and in person.
- Good understanding of technology.
Desirable skills/experience you can bring
- Installation and disconnection of white goods.
- TV installation.
- Assembly of a flat pack.
Customer Delivery Hub, Driver Installer, 7.5T in Bristol employer: John Lewis & Partners
At John Lewis, we pride ourselves on being an exceptional employer, offering our Installation Specialists a supportive work culture that values teamwork and customer service excellence. With opportunities for professional growth through our installer accreditation programme, employees can enhance their skills while enjoying the benefits of working in a dynamic environment that prioritises safety and respect for our customers' homes. Join us in delivering not just products, but a memorable experience to our customers right at their doorstep.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Delivery Hub, Driver Installer, 7.5T in Bristol
✨Tip Number 1
Get to know the company! Research John Lewis and their values. When you understand what they stand for, you can tailor your approach during interviews and show them you're a perfect fit for their team.
✨Tip Number 2
Practice makes perfect! Before your interview, run through common questions related to customer service and installation. We recommend role-playing with a friend to boost your confidence and refine your answers.
✨Tip Number 3
Show off your skills! If you have experience with heavy lifting or installation, be ready to share specific examples. Highlighting your past successes will help you stand out as a candidate who can hit the ground running.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Customer Delivery Hub, Driver Installer, 7.5T in Bristol
Some tips for your application 🫡
Show Off Your Experience:Make sure to highlight any previous installation experience you have in your application. We want to see how you've handled similar roles and what skills you bring to the table, especially with heavy lifting and customer service.
Be Personable:Since this role is all about great customer service, let your personality shine through in your written application. We love candidates who can communicate well and show respect for our customers' homes.
Get Technical:Don’t forget to mention your technical skills! If you’ve got experience with technology or specific installations like white goods or TVs, make it known. We’re looking for someone who can keep up with new products and tech.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us during the process.
How to prepare for a job interview at John Lewis & Partners
✨Know Your Stuff
Make sure you brush up on your knowledge of installation techniques and the products you'll be working with. Familiarise yourself with common appliances and furniture, as well as any specific technologies mentioned in the job description. This will show that you're proactive and ready to hit the ground running.
✨Showcase Your Customer Service Skills
As an ambassador for the John Lewis brand, it's crucial to demonstrate your customer service experience. Think of examples where you've gone above and beyond for a customer or handled a tricky situation. Be ready to share these stories during the interview to highlight your ability to maintain a positive customer experience.
✨Prepare for Practical Scenarios
Expect to discuss how you'd handle real-life situations on the job, like heavy lifting or unexpected challenges during installations. Practise articulating your thought process and problem-solving skills, as this will help you stand out as someone who can think on their feet.
✨Dress the Part
While it’s important to be comfortable, make sure you present yourself professionally. A smart-casual outfit is usually a safe bet. This shows respect for the interview process and reflects the professionalism expected in the role.
