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- Tasks: Lead impactful Brand tracking projects and deliver actionable insights to stakeholders.
- Company: Join a dynamic team focused on enhancing customer and partner experiences.
- Benefits: Enjoy hybrid working, competitive salary, and opportunities for professional growth.
- Why this job: Be at the forefront of customer sentiment analysis and drive meaningful business decisions.
- Qualifications: Experience in insight management and strong analytical skills are essential.
- Other info: This is a secondment role until February 2026 with flexible working arrangements.
The predicted salary is between 46000 - 77000 £ per year.
About the role To manage and deliver a best in class customer Brand tracking programs, monitoring and identifying insight and recommendations that can help Senior stakeholders drive better business decision making aligned to the Partnership plan & delivering a better customer and Partner experience At a glance Expected Salary – £57,500.00 – £92,100.00 (dependant on experience) Contract type – This is a secondment till February 2026 Working pattern/flexible working – This is a hybrid working role, therefore your time will primarily be split between working from home, the London Office.. However, there will also be an expectation to visit other locations as the need arises. Key responsibilities: What you lead Lead significant Brand tracking related insight projects for the line of business delivering clear, relevant, robust and actionable insight to stakeholders Lead the scoping of insight objectives for complex projects and agree with key stakeholders ensuring the right methodologies are used Evangelist for Constantly seek out more powerful, richer insight sources / opportunities and demonstrate an ability to be innovative and proactive using external sources and customer trends and proactive using external sources and customer trends Be the champion of customer sentiment, continually putting Customers at the h…
Insight Manager Brand & CX tracking employer: John Lewis & Partners Careers
Contact Detail:
John Lewis & Partners Careers Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Insight Manager Brand & CX tracking
✨Tip Number 1
Familiarize yourself with the latest trends in brand tracking and customer experience. This will not only help you understand the role better but also allow you to speak confidently about innovative methodologies during your discussions.
✨Tip Number 2
Network with professionals in the field of brand tracking and customer insights. Engaging with industry experts can provide you with valuable insights and potentially lead to referrals that could enhance your application.
✨Tip Number 3
Prepare to discuss specific examples of how you've used data to drive business decisions in previous roles. Highlighting your analytical skills and ability to translate insights into actionable recommendations will set you apart.
✨Tip Number 4
Show your enthusiasm for customer sentiment analysis by staying updated on current customer feedback tools and platforms. Being able to discuss these tools and their impact on brand strategy will demonstrate your proactive approach to the role.
We think you need these skills to ace Insight Manager Brand & CX tracking
Some tips for your application 🫡
Understand the Role: Take the time to thoroughly read the job description for the Insight Manager position. Understand the key responsibilities and required skills, and think about how your experience aligns with these.
Tailor Your CV: Customize your CV to highlight relevant experience in brand tracking and customer insights. Use specific examples that demonstrate your ability to deliver actionable insights and work with senior stakeholders.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer experience and brand management. Mention specific projects or achievements that relate to the role and explain how you can contribute to the company's goals.
Highlight Your Analytical Skills: In your application, emphasize your analytical skills and experience with data-driven decision-making. Provide examples of how you've used insights to influence business strategies or improve customer experiences.
How to prepare for a job interview at John Lewis & Partners Careers
✨Understand the Brand Tracking Landscape
Make sure you have a solid grasp of brand tracking methodologies and how they can impact business decisions. Be prepared to discuss specific examples of how you've used insights to drive change in previous roles.
✨Showcase Your Stakeholder Management Skills
Since the role involves working closely with senior stakeholders, highlight your experience in managing relationships and aligning insights with their strategic goals. Prepare examples that demonstrate your ability to communicate effectively and influence decision-making.
✨Be Innovative with Insights
The company is looking for someone who can seek out new sources of insight. Think about how you can bring fresh ideas to the table. Be ready to discuss any innovative projects you've led or participated in that involved leveraging external data or customer trends.
✨Emphasize Customer-Centric Thinking
As a champion of customer sentiment, it's crucial to convey your understanding of customer needs and behaviors. Prepare to share how you've previously put customers at the heart of your insights and how that has influenced business strategies.
