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For Companies At a Glance
- Tasks: Build relationships and monitor service activities for smooth operations.
- Company: Join the UK's largest employee-owned business, home to John Lewis and Waitrose.
- Benefits: Competitive salary, hybrid working, and a focus on work-life balance.
- Why this job: Make a real impact in a dynamic environment while growing your career.
- Qualifications: Strong communication skills and a collaborative mindset are essential.
- Other info: Exciting opportunities for personal growth and a supportive team culture.
The predicted salary is between 25400 - 34500 £ per year.
About the role
As a Service Delivery & Work Force Management Administrator you will be required to build and maintain good working relationships with both internal departments and other functions. Ensuring all service activities are monitored and provide real time communication to identified stakeholders. Highlighting operational issues for swift resolution minimising risk to service delivery. Working collaboratively with stakeholders to understand and minimise the risks to service delivery. Primary focus will be providing upstream information on the performance achieved to the scheduling and forecasting teams enabling them to have a 360 degree view of the plan outcomes. Maximising on the day operational efficiencies across the customer facing operation of the customer care estate. Enabling delivery of the agreed service levels through the effective utilisation of Partners on a real time / intra day basis in an ever-changing environment.
Role details
- Salary – 25,400.00 – 34,500.00 (Full Time Equivalent) GBP Annual
- Contract type – 6 month secondment.
- Working pattern – Full time 36.25 hours a week working across 5 days. This will include a mixture of shifts on a rota basis including weekend working. Expectation is 1 in 7 Saturdays, and scheduled hours will fall between the hours of 08:00-18:00 each week.
- Location – The Partnership has adopted a hybrid working approach, meaning you\’ll be able to work a mixture between the office and home based upon your personal needs whilst balancing the needs of the business. This will be discussed with your line manager.
About The Partnership
We\\\’re the largest employee owned business in the UK and home of our cherished brands, John Lewis and Waitrose. We\\\’re not just employees, we\\\’re Partners, driven by our purpose to build a happier world. As we look to our future, there\\\’s never been a more exciting time to join us.
We\\\’re ruthlessly focused on being brilliant at retail. We continue to innovate, adapt and diversify. Never Knowingly Undersold on price, quality and service in John Lewis and passionately serving food-lovers in Waitrose.
As Partners we all share the responsibility of ownership and in its rewards. We use our voices to contribute to our success, working together through the good and challenging times, holding true to our behaviours and treating everyone with kindness and respect.
We all own making the Partnership somewhere we belong. Embracing our differences and creating an environment where we\\\’re free to be ourselves and can THRIVE. Growing ourselves individually, and as a collective.
As Partners, we make all the difference. And, we all own it.
Important points to note:
It\\\’s important to note that some of our roles are subject to pre-employment vetting (which may include DBS checks for successful candidates). If required, you\\\’ll be informed and provided with information about vetting during the recruitment process and we encourage you to complete any vetting documents quickly to avoid delays. Any DBS checks required will be carried out by a third-party registered body and financial probity checks may also be required for some of our roles.
We also recommend that you apply as soon as possible as vacancies can close early if we see a high number of applicants.
We want all of our Partners to have a good work-life balance and we support flexible working. This might mean flexible or compressed hours, job sharing or shorter hour contracts, where possible. Please discuss this further with the hiring manager during your interview.
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Service Delivery & Work Force Management Administrator employer: John Lewis & Partners
Contact Detail:
John Lewis & Partners Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Delivery & Work Force Management Administrator
✨Tip Number 1
Network like a pro! Reach out to current employees at the Partnership on LinkedIn or through mutual connections. Ask them about their experiences and any tips they might have for landing the role. Building those relationships can give you insider knowledge and make you stand out.
✨Tip Number 2
Prepare for the interview by understanding the company culture. The Partnership values kindness, respect, and collaboration, so think of examples from your past that showcase these traits. We want to see how you can contribute to our mission of building a happier world!
✨Tip Number 3
Showcase your problem-solving skills during the interview. Since the role involves highlighting operational issues and minimising risks, come prepared with examples of how you've tackled challenges in previous roles. This will demonstrate your ability to thrive in an ever-changing environment.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining the Partnership. Remember, the sooner you apply, the better your chances are, especially if we get a lot of applicants!
We think you need these skills to ace Service Delivery & Work Force Management Administrator
Some tips for your application 🫡
Show Your Collaborative Spirit: In your application, highlight your ability to build and maintain relationships with different teams. We love candidates who can work collaboratively and understand the importance of communication in service delivery.
Be Clear About Your Experience: Make sure to detail any relevant experience you have in service delivery or workforce management. We want to see how you've tackled operational issues and contributed to improving efficiencies in previous roles.
Tailor Your Application: Don’t just send a generic application! Tailor your CV and cover letter to reflect the specific skills and experiences that match the job description. We appreciate when candidates take the time to connect their background to our needs.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at John Lewis & Partners
✨Know Your Stakeholders
Before the interview, take some time to research the internal departments and functions you'll be working with. Understanding their roles and how they interact with service delivery will help you demonstrate your ability to build strong relationships.
✨Showcase Your Problem-Solving Skills
Be prepared to discuss specific examples of how you've identified and resolved operational issues in the past. Highlighting your proactive approach to minimising risks will show that you're ready to tackle challenges head-on.
✨Emphasise Communication Skills
Since real-time communication is key in this role, think of instances where you've effectively communicated with stakeholders. Practice articulating how you keep everyone informed and engaged, especially in a fast-paced environment.
✨Flexibility is Key
Given the hybrid working model and shift patterns, be ready to discuss your adaptability. Share experiences where you've successfully managed changing priorities or worked across different teams to achieve service levels.
