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For Companies At a Glance
- Tasks: Lead a team ensuring smooth customer deliveries and high service standards.
- Company: Join the UK's largest employee-owned business, home to John Lewis and Waitrose.
- Benefits: Enjoy flexible working hours, competitive salary, and a supportive work environment.
- Why this job: Be part of a culture that values innovation, respect, and diversity while making a real impact.
- Qualifications: People management experience is essential; knowledge of transport operations is a plus.
- Other info: Apply early as positions may close quickly; full-time roles available with fixed shifts.
The predicted salary is between 36400 - 57600 £ per year.
Apply on JLP Jobs – the official careers website for John Lewis Partnership, John Lewis & Partners, and Waitrose & Partners.
About the role
As a Section Manager in one of our Customer Delivery Hubs, you\’ll manage a team of Partners responsible for direct-to-customer deliveries, ensuring the smooth operation of the supply chain and maintaining the high customer service standards associated with the John Lewis brand. You will ensure all operations comply with legal regulations and meet all operational KPIs/SLAs aligned with Partner, customer, and profit metrics.
At a glance
Role Title: Customer Delivery Hub Section Manager
Positions Available: 4 (2 Permanent, 2 Fixed Term for 7 months)
Hours of Work: Full Time, 37.5 hours/week, working Monday to Friday or Tuesday to Saturday. Fixed shifts are 06:00-14:00 (permanent and one fixed-term) and 14:00-22:00 (fixed-term).
Location: Origin Park CDH
Salary: £36,400 – £57,600 annually, with a potential shift premium of 22.5%, equating to an additional approx. £8,190 per year.
Key Responsibilities
- Planning operational resources with Partners and agency staff.
- Developing and maintaining effective communication with operational teams.
- Monitoring and analyzing KPIs for continuous improvement.
- Managing driver requirements such as dart tags, fuel cards, and vehicle keys.
- Communicating daily with the transport planning team.
- Overseeing the daily operation of the transport office, including schedules and meetings.
- Being flexible with working hours and responsible for out-of-hours and key holder duties, including site business continuity.
- Acting responsibly in line with CSR commitments and waste management policies.
Essential Skills/Experience
- People management experience
Desirable Skills/Experience
- Knowledge of transport operations and legal compliance
- Experience managing disciplinaries and grievances
- CPC qualification for Transport Managers (Road Haulage)
- Incident management experience
The Partnership
We’re the largest employee-owned business in the UK, home to John Lewis and Waitrose. We’re committed to building a happier world, focusing on innovation, quality, and service. As Partners, we share ownership, contribute to our success, and foster an environment of kindness, respect, and diversity. We encourage applications early, as vacancies may close quickly, and support flexible working arrangements to promote work-life balance.
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Section manager CDH employer: John Lewis & Partners
Contact Detail:
John Lewis & Partners Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Section manager CDH
✨Tip Number 1
Familiarise yourself with the John Lewis brand and its values. Understanding their commitment to customer service and employee ownership will help you align your approach during interviews and discussions.
✨Tip Number 2
Network with current or former employees of John Lewis Partnership. They can provide valuable insights into the company culture and expectations for the Section Manager role, which can give you an edge in your application.
✨Tip Number 3
Prepare to discuss your experience in people management and operational planning. Be ready to share specific examples of how you've successfully led teams and improved processes in previous roles.
✨Tip Number 4
Stay updated on transport operations and legal compliance relevant to the role. Demonstrating your knowledge in these areas during the interview will show your preparedness and commitment to the position.
We think you need these skills to ace Section manager CDH
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities and requirements of the Section Manager position. Familiarise yourself with the key skills needed, such as people management and knowledge of transport operations.
Tailor Your CV: Customise your CV to highlight relevant experience in people management and any knowledge of transport operations. Use specific examples that demonstrate your ability to meet operational KPIs and manage teams effectively.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the role and the John Lewis brand. Mention your understanding of their commitment to customer service and how your values align with theirs. Be sure to include specific examples of your past achievements.
Proofread Your Application: Before submitting, carefully proofread your application materials. Check for spelling and grammatical errors, and ensure that all information is clear and concise. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at John Lewis & Partners
✨Showcase Your People Management Skills
As a Section Manager, you'll be leading a team, so it's crucial to demonstrate your people management experience. Prepare examples of how you've successfully managed teams in the past, focusing on communication, motivation, and conflict resolution.
✨Understand Transport Operations
Familiarise yourself with transport operations and legal compliance, as this is essential for the role. Be ready to discuss any relevant experience you have and how it aligns with the responsibilities of managing driver requirements and operational resources.
✨Prepare for KPI Discussions
Since monitoring and analysing KPIs is a key part of the job, come prepared with examples of how you've used data to drive continuous improvement in previous roles. This will show your analytical skills and commitment to operational excellence.
✨Emphasise Flexibility and Responsibility
The role requires flexibility with working hours and out-of-hours duties. Highlight your ability to adapt to changing circumstances and your sense of responsibility, especially regarding business continuity and CSR commitments.
