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For Companies At a Glance
- Tasks: Protect profits by investigating theft trends and patrolling the shop floor.
- Company: Join the UK's largest employee-owned business, home to John Lewis and Waitrose.
- Benefits: Enjoy flexible working arrangements and a supportive environment for growth.
- Why this job: Be part of a team that values innovation, diversity, and social impact.
- Qualifications: Must be 18+, with strong communication and conflict resolution skills.
- Other info: Training provided; apply early as roles may close quickly due to high interest.
The predicted salary is between 24000 - 36000 £ per year.
About The Role
As a Loss Prevention Partner (LPP) in our Profit Protection team, you\’ll add value to the efficiency and profitability of the shop where you are based and be an integral part of the team. You\’ll investigate trends and report on key themes regarding shrinkage to protect our profits. You\’ll patrol the shop floor to deter potential theft, monitor CCTV for suspicious behaviour, and protect fellow Partners and customers.
Due to the nature of the role, you need to be 18 years or older. You’ll work on a rota, including evenings and weekends, with various shifts.
Key Responsibilities
- Be a point of contact for Profit Protection issues, escalating as needed.
- Mitigate malicious harm to Partners and Customers.
- Manage shrinkage performance within budget and risk appetite.
- Address all aspects of shrinkage, including dishonesty, procedural failure, and errors.
- Support and coach Partners to minimise shrinkage.
- De-escalate conflicts professionally and detain or ban individuals if necessary.
- Support investigations as required.
Essential Skills/Experience
- Excellent verbal and written communication.
- Confidence in resolving conflicts.
- Attention to detail, able to spot trends and profit loss signs.
- Good customer service and relationship skills.
Desirable Skills/Experience
- Experience in loss prevention or customer-facing roles is beneficial but not essential; training will be provided.
About The Partnership
We’re the largest employee-owned business in the UK, home to John Lewis and Waitrose. We’re committed to innovation, diversity, and creating a supportive environment where Partners can thrive and contribute to our success.
Additional Points
- Some roles require pre-employment vetting, including DBS checks.
- Apply early as vacancies may close quickly due to high interest.
- We support flexible working arrangements to promote work-life balance.
Details
- Seniority Level: Entry level
- Employment Type: Full-time
- Job Function: Management and Manufacturing
- Industries: Retail
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Loss Prevention Partner employer: John Lewis & Partners
Contact Detail:
John Lewis & Partners Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Loss Prevention Partner
✨Tip Number 1
Familiarise yourself with common loss prevention techniques and strategies. Understanding the basics of shrinkage management will not only help you in interviews but also show your genuine interest in the role.
✨Tip Number 2
Network with current or former employees in loss prevention roles. They can provide valuable insights into the company culture and expectations, which can be beneficial during your discussions with us.
✨Tip Number 3
Prepare to discuss real-life scenarios where you've successfully resolved conflicts or handled difficult situations. This will demonstrate your problem-solving skills and ability to manage stress effectively.
✨Tip Number 4
Stay updated on retail trends and challenges related to theft and loss prevention. Showing that you're informed about the industry will set you apart and highlight your commitment to the role.
We think you need these skills to ace Loss Prevention Partner
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Loss Prevention Partner. Familiarise yourself with the key tasks such as investigating shrinkage trends and managing conflicts.
Tailor Your CV: Highlight relevant skills and experiences in your CV that align with the job description. Focus on your communication skills, attention to detail, and any previous experience in customer service or loss prevention.
Craft a Strong Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention specific examples of how your skills can contribute to the Profit Protection team and address the importance of customer safety.
Proofread Your Application: Before submitting, carefully proofread your application materials. Check for spelling and grammatical errors, and ensure that your documents are clear and professional.
How to prepare for a job interview at John Lewis & Partners
✨Showcase Your Communication Skills
As a Loss Prevention Partner, excellent verbal and written communication is crucial. Be prepared to demonstrate your ability to communicate clearly and effectively during the interview, perhaps by sharing examples of how you've resolved conflicts or communicated important information in previous roles.
✨Highlight Attention to Detail
This role requires a keen eye for spotting trends and signs of profit loss. During the interview, discuss any experiences where your attention to detail made a difference, whether in identifying issues or improving processes. This will show that you understand the importance of this skill in the context of loss prevention.
✨Demonstrate Conflict Resolution Experience
Given the nature of the role, being confident in resolving conflicts is essential. Prepare to share specific examples of situations where you've successfully de-escalated conflicts or handled difficult customers. This will illustrate your capability to manage challenging situations professionally.
✨Express Your Commitment to Teamwork
As you'll be working closely with other Partners, it's important to convey your ability to work as part of a team. Discuss any past experiences where you've collaborated with others to achieve a common goal, especially in customer-facing roles, to show that you're a team player who can contribute positively to the Profit Protection team.
