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- Tasks: As a Loss Prevention Partner, you'll investigate shrinkage trends and ensure shop safety.
- Company: Join the UK's largest employee-owned business, home to John Lewis and Waitrose.
- Benefits: Enjoy flexible working hours, comprehensive training, and a supportive team environment.
- Why this job: Be part of a purpose-driven team that values kindness, respect, and personal growth.
- Qualifications: Must be 18+, with strong communication skills and attention to detail; experience is a plus.
- Other info: Roles may require pre-employment vetting; apply early as vacancies close quickly.
The predicted salary is between 24000 - 36000 £ per year.
Apply on JLP Jobs – the official careers website for John Lewis Partnership, John Lewis & Partners, and Waitrose & Partners.
About the role
As a Loss Prevention Partner (LPP) in our Profit Protection team you\’ll add value to the efficiency and profitability of the shop where you are based and be an integral part of the team. You\’ll investigate trends and report on key themes regarding shrinkage to protect our profits. You\’ll protect your fellow Partners and customers patrolling the shop floor to deter potential theft and monitor CCTV for signs of suspicious behaviour.
Due to its nature, you need to be 18-years or older to work in this role. You’ll work on a rota basis and will be required to work a variety of shifts, including evenings and weekends.Key ResponsibilitiesAs a Loss Prevention Partner your day will be varied but day-to-day responsibilities will include:- Be a point of contact for branch Profit Protection related issues, and escalate as required.- Mitigate the risk of malicious harm to Partners and Customers.- Manage shrinkage performance within budget and risk appetite.- Address all aspects of shrinkage, including; external and internal dishonesty, procedural failure and administrative error.- Support and coach fellow Partners on how to minimise shrinkage and complete procedures correctly to protect our profits.- De-escalate conflict situations in the shop professionally (at times, you may be required to detain or ban individuals who are committing offences in our shops).- Support with investigations where requiredEssential skills/experience you\’ll need– Excellent verbal and written communication skills.- Confidence in resolving conflict.- Great attention to detail with ability to spot trends and signs of profit loss.- Good customer service and relationship building skills.Desirable skills/experience you may have– Previous experience of working in a loss prevention role and a customer facing environment would be beneficial but is not essential as you will receive full and comprehensive training in the first few weeks of starting in your new role.
Various full time hours, (37.5 hours per week) on a continuous 4 week rolling rota, which will include working some weekend days.
The partnership
We’re the largest employee owned business in the UK and home of our cherished brands, John Lewis and Waitrose. We’re not just employees, we’re Partners, driven by our purpose to build a happier world. As we look to our future, there’s never been a more exciting time to join us.
We’re ruthlessly focused on being brilliant at retail. We continue to innovate, adapt and diversify. Never Knowingly Undersold on price, quality and service in John Lewis and passionately serving food-lovers in Waitrose.
As Partners we all share the responsibility of ownership and in its rewards. We use our voices to contribute to our success, working together through the good and challenging times, holding true to our behaviours and treating everyone with kindness and respect.
We all own making the Partnership somewhere we belong. Embracing our differences and creating an environment where we’re free to be ourselves and can THRIVE. Growing ourselves individually, and as a collective.
As Partners, we make all the difference. And, we all own it.
Important points to note:
It’s important to note that some of our roles are subject to pre-employment vetting (which may include DBS checks for successful candidates). If required, you’ll be informed and provided with information about vetting during the recruitment process and we encourage you to complete any vetting documents quickly to avoid delays. Any DBS checks required will be carried out by a third-party registered body and financial probity checks may also be required for some of our roles.
We also recommend that you apply as soon as possible as vacancies can close early if we see a high number of applicants.
We want all of our Partners to have a good work-life balance and we support flexible working. This might mean flexible or compressed hours, job sharing or shorter hour contracts, where possible. Please discuss this further with the hiring manager during your interview.
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Loss Prevention Partner employer: John Lewis & Partners
Contact Detail:
John Lewis & Partners Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Loss Prevention Partner
✨Tip Number 1
Familiarise yourself with the key responsibilities of a Loss Prevention Partner. Understanding the day-to-day tasks, such as managing shrinkage and de-escalating conflict situations, will help you demonstrate your knowledge during the interview.
✨Tip Number 2
Showcase your communication skills by preparing examples of how you've effectively resolved conflicts in the past. This role requires excellent verbal skills, so being able to articulate your experiences will set you apart.
✨Tip Number 3
Research John Lewis Partnership's values and culture. Being able to align your personal values with theirs and express this during your interview can demonstrate that you're a good fit for their team-oriented environment.
✨Tip Number 4
Prepare to discuss your attention to detail and ability to spot trends. Think of specific instances where you've identified issues or improvements in previous roles, as this will be crucial for the Loss Prevention Partner position.
We think you need these skills to ace Loss Prevention Partner
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Loss Prevention Partner. Familiarise yourself with the key tasks and skills required, such as conflict resolution and attention to detail.
Tailor Your CV: Customise your CV to highlight relevant experience and skills that align with the job description. Emphasise any previous roles in customer service or loss prevention, even if they are not directly related.
Craft a Strong Cover Letter: Write a compelling cover letter that showcases your passion for the role and the company. Mention specific examples of how your skills can contribute to the Profit Protection team and address shrinkage issues.
Proofread Your Application: Before submitting, carefully proofread your application materials. Check for spelling and grammatical errors, and ensure that all information is clear and concise. A polished application reflects your attention to detail.
How to prepare for a job interview at John Lewis & Partners
✨Understand the Role
Make sure you thoroughly understand the responsibilities of a Loss Prevention Partner. Familiarise yourself with key terms like shrinkage, profit protection, and conflict resolution, as these will likely come up during your interview.
✨Showcase Communication Skills
Since excellent verbal and written communication skills are essential for this role, prepare examples of how you've effectively communicated in past situations. Think about times when you resolved conflicts or built relationships with customers.
✨Demonstrate Attention to Detail
Be ready to discuss how you spot trends and signs of profit loss. You might be asked to analyse a scenario or case study, so practice identifying potential issues and suggesting solutions.
✨Emphasise Teamwork and Support
As a Loss Prevention Partner, you'll be part of a team. Share experiences where you've supported colleagues or contributed to a team goal. Highlight your ability to coach others on minimising shrinkage and following procedures.
