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- Tasks: As a Loss Prevention Partner, you'll investigate trends and deter theft while supporting your team.
- Company: Join the UK's largest employee-owned business, home to John Lewis and Waitrose.
- Benefits: Enjoy flexible working arrangements and a supportive environment that values diversity.
- Why this job: Be part of a team that protects profits and fosters a culture of kindness and respect.
- Qualifications: Excellent communication skills and confidence in conflict resolution are essential; training provided.
- Other info: Must be 18 or older; shifts include evenings and weekends.
The predicted salary is between 28800 - 43200 £ per year.
Apply on JLP Jobs – the official careers website for John Lewis Partnership, John Lewis & Partners, and Waitrose & Partners.
About the role
As a Loss Prevention Partner (LPP) in our Profit Protection team, you\’ll add value to the efficiency and profitability of the shop where you are based and be an integral part of the team. You\’ll investigate trends and report on key themes regarding shrinkage to protect our profits. You\’ll also patrol the shop floor to deter potential theft and monitor CCTV for signs of suspicious behaviour.
Note: You need to be 18 or older to work in this role. You’ll work on a rota basis, including evenings and weekends.
Key Responsibilities
- Be a point of contact for Profit Protection issues and escalate as needed.
- Mitigate malicious harm to Partners and Customers.
- Manage shrinkage performance within budget and risk appetite.
- Address all aspects of shrinkage, including dishonesty, procedural failure, and errors.
- Support and coach Partners to minimise shrinkage and follow procedures.
- De-escalate conflicts professionally; may involve detaining or banning offenders.
- Support investigations when required.
Essential Skills/Experience
- Excellent communication skills.
- Confidence in resolving conflicts.
- Attention to detail and trend spotting.
- Good customer service and relationship skills.
Desirable Skills/Experience
- Experience in loss prevention or customer-facing roles is beneficial but not essential; training will be provided.
Full-time hours (37.5 per week) across seven days, including early starts, late finishes, evenings, and weekends.
The Partnership
We’re the largest employee-owned business in the UK, home to John Lewis and Waitrose. We’re committed to building a happier world, innovating, and diversifying. We value kindness, respect, and embracing differences, creating an environment where Partners can thrive and grow.
As Partners, we share ownership and responsibility for our success, contributing our voices and working together through all challenges.
Important Points
Some roles may require pre-employment vetting, including DBS checks and financial probity checks, which will be communicated during recruitment. We encourage prompt application as vacancies may close early due to high interest. We support flexible working arrangements, including flexible or compressed hours, job sharing, or shorter contracts; discuss options with the hiring manager during your interview.
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Loss Prevention Partner employer: John Lewis & Partners
Contact Detail:
John Lewis & Partners Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Loss Prevention Partner
✨Tip Number 1
Familiarise yourself with the key responsibilities of a Loss Prevention Partner. Understanding the role's focus on shrinkage management and conflict resolution will help you demonstrate your knowledge during interviews.
✨Tip Number 2
Highlight any relevant experience in customer service or conflict resolution roles. Even if you haven't worked directly in loss prevention, showcasing your ability to handle difficult situations can set you apart.
✨Tip Number 3
Prepare for situational questions that may arise during the interview. Think about how you would handle specific scenarios related to theft or conflict on the shop floor, as this will demonstrate your problem-solving skills.
✨Tip Number 4
Research John Lewis Partnership's values and culture. Being able to articulate how your personal values align with theirs can show your commitment to being a part of their team and enhance your chances of landing the job.
We think you need these skills to ace Loss Prevention Partner
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the responsibilities and skills required for the Loss Prevention Partner position. Tailor your application to highlight how your experience aligns with these requirements.
Highlight Relevant Skills: Emphasise your communication skills, attention to detail, and any experience in conflict resolution or customer service. Use specific examples from your past roles to demonstrate these abilities.
Craft a Strong Cover Letter: Write a compelling cover letter that explains why you want to work for John Lewis Partnership and how you can contribute to their Profit Protection team. Make sure to express your enthusiasm for the role and the company.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for this role.
How to prepare for a job interview at John Lewis & Partners
✨Showcase Your Communication Skills
As a Loss Prevention Partner, excellent communication is key. Be prepared to demonstrate your ability to communicate clearly and effectively, especially in conflict resolution scenarios. Think of examples from your past experiences where you successfully managed difficult conversations.
✨Highlight Attention to Detail
This role requires a keen eye for spotting trends and details that could indicate shrinkage. During the interview, share specific instances where your attention to detail made a difference, whether in previous jobs or personal projects.
✨Demonstrate Customer Service Skills
Even though this role focuses on loss prevention, customer service remains crucial. Prepare to discuss how you've provided excellent service in the past and how you would handle situations involving customers while maintaining security.
✨Prepare for Scenario-Based Questions
Expect questions that put you in hypothetical situations related to theft or conflict. Practice your responses to these scenarios, focusing on how you would approach the situation calmly and professionally, reflecting the values of the John Lewis Partnership.
