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- Tasks: Support customers with queries, complaints, and various services in a friendly manner.
- Company: Join John Lewis & Partners, the UK's largest employee-owned business, committed to a happier world.
- Benefits: Enjoy flexible working hours, a supportive environment, and opportunities for personal growth.
- Why this job: Be part of a team that values kindness, respect, and innovation in retail.
- Qualifications: Excellent customer service skills and a positive attitude are essential; training provided.
- Other info: Must be 18 or older; apply quickly as roles may close early.
The predicted salary is between 24000 - 36000 £ per year.
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John Lewis & Partners provided pay range
This range is provided by John Lewis & Partners. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Base pay range
About The Role
As a Customer Support Partner, you\’ll feel inspired and empowered to seek out every opportunity to achieve the right outcomes for our customers. Ensuring our difference is felt through the Partner-led service our competitors just can\’t compete with. Your tasks will be varied, ranging from supporting with JL Money services and/or Partnership Credit Card applications, serving in our Bureau de Change to dealing with lost property and a wide range of other customer queries and sometimes, complaints.Due to its nature and financial legislation, you need to be 18-years or older to work in this role. Key Responsibilities – Approach work with a friendly, welcoming and self-motivated attitude to provide the best possible customer experience. – Resolve customer queries and complaints as a first point resolution in a respectful and compassionate manner. – Be an ambassador for the John Lewis brand and it\’s reputation as a trusted company. – Support the wider shop when required and coach Partners on our services and how to handle customer queries/complaints. – Promote our services at in-store events. Essential skills/experience you\’ll need – Excellent customer service skills. – Great computer skills with the ability to work with multiple softwares. – Strong admin/organisational skills, whilst paying close attention to detail and compliance. – Excellent communication skills with a logical approach Desirable skills/experience you may have – Previous experience of working in a customer facing role is welcomed. However, we\’ll provide all the training you need so that you can perform at your best, everyday.
About The Partnership
We’re the largest employee owned business in the UK and home of our cherished brands, John Lewis and Waitrose. We’re not just employees, we’re Partners, driven by our purpose to build a happier world. As we look to our future, there’s never been a more exciting time to join us.
We’re ruthlessly focused on being brilliant at retail. We continue to innovate, adapt and diversify. Never Knowingly Undersold on price, quality and service in John Lewis and passionately serving food-lovers in Waitrose.
As Partners we all share the responsibility of ownership and in its rewards. We use our voices to contribute to our success, working together through the good and challenging times, holding true to our behaviours and treating everyone with kindness and respect.
We all own making the Partnership somewhere we belong. Embracing our differences and creating an environment where we’re free to be ourselves and can THRIVE. Growing ourselves individually, and as a collective.
As Partners, we make all the difference. And, we all own it.
Important points to note:
It’s important to note that some of our roles are subject to pre-employment vetting (which may include DBS checks for successful candidates). If required, you’ll be informed and provided with information about vetting during the recruitment process and we encourage you to complete any vetting documents quickly to avoid delays. Any DBS checks required will be carried out by a third-party registered body and financial probity checks may also be required for some of our roles.
We also recommend that you apply as soon as possible as vacancies can close early if we see a high number of applicants.
We want all of our Partners to have a good work-life balance and we support flexible working. This might mean flexible or compressed hours, job sharing or shorter hour contracts, where possible. Please discuss this further with the hiring manager during your interview.
Seniority level
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Seniority level
Entry level
Employment type
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Employment type
Full-time
Job function
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Job function
Other
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Industries
Retail
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Customer Support Partner employer: John Lewis & Partners
Contact Detail:
John Lewis & Partners Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Support Partner
✨Tip Number 1
Familiarise yourself with John Lewis & Partners' values and customer service philosophy. Understanding their commitment to quality and customer satisfaction will help you align your responses during the interview.
✨Tip Number 2
Practice your communication skills by engaging in role-play scenarios. This can help you prepare for handling customer queries and complaints effectively, showcasing your ability to resolve issues on the spot.
✨Tip Number 3
Research common customer service challenges in retail. Being able to discuss these challenges and how you would approach them can demonstrate your proactive mindset and problem-solving abilities.
✨Tip Number 4
Network with current or former employees of John Lewis & Partners. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach during the application process.
We think you need these skills to ace Customer Support Partner
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your customer service skills and any relevant experience. Use specific examples that demonstrate your ability to resolve queries and complaints effectively.
Craft a Compelling Cover Letter: Write a cover letter that reflects your passion for customer service and your understanding of John Lewis & Partners' values. Mention how you can contribute to their mission of providing exceptional service.
Showcase Relevant Skills: In your application, emphasise your computer skills and organisational abilities. Provide examples of how you've successfully managed multiple tasks or software in previous roles.
Be Authentic: Let your personality shine through in your application. John Lewis & Partners values kindness and respect, so convey your genuine enthusiasm for helping customers and being part of their team.
How to prepare for a job interview at John Lewis & Partners
✨Show Your Customer Service Skills
As a Customer Support Partner, your ability to provide excellent customer service is crucial. Prepare examples from your past experiences where you successfully resolved customer queries or complaints, demonstrating your friendly and compassionate approach.
✨Familiarise Yourself with John Lewis Values
Understand the core values of John Lewis & Partners, especially their commitment to being a trusted brand. Be ready to discuss how you can embody these values in your role and contribute to the company's reputation.
✨Highlight Your Organisational Skills
Given the varied tasks you'll handle, showcasing your strong admin and organisational skills is essential. Prepare to discuss how you manage multiple responsibilities while paying attention to detail and compliance.
✨Ask Insightful Questions
Prepare thoughtful questions about the role and the company culture. This shows your genuine interest in the position and helps you assess if it's the right fit for you. Consider asking about training opportunities or how the team collaborates.
