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For Companies At a Glance
- Tasks: Help customers with queries, complaints, and various services in a friendly manner.
- Company: Join the UK's largest employee-owned business, known for its commitment to kindness and inclusion.
- Benefits: Enjoy flexible working hours, job sharing, and a supportive work environment.
- Why this job: Be part of a trusted brand while making a positive impact on customer experiences.
- Qualifications: Excellent communication skills and a passion for customer service are essential; training provided.
- Other info: Must be over 18 for certain tasks; apply early as positions may fill quickly.
The predicted salary is between 28800 - 43200 £ per year.
About the role
As a Customer Support Partner, you\’ll be inspired and empowered to seek out every opportunity to achieve the right outcomes for our customers. Your tasks will be varied, including supporting with JL Money services, Partnership Credit Card applications, serving in our Bureau de Change, handling lost property, and managing a wide range of customer queries and complaints.
Due to financial regulations, applicants for the Bureau de Change must be over 18 years old.
Key Responsibilities
- Approach work with a friendly, welcoming, and self-motivated attitude to provide the best customer experience.
- Resolve customer queries and complaints respectfully and compassionately as a first point of resolution.
- Represent the John Lewis brand and uphold its reputation as a trusted company.
- Support the wider shop team and coach Partners on our services and handling customer queries/complaints.
- Promote our services at in-store events.
Essential skills/experience
- Excellent customer service skills.
- Proficiency with multiple software applications.
- Strong administrative and organizational skills with attention to detail and compliance.
- Excellent communication skills with a logical approach.
Desirable skills/experience
- Previous experience in a customer-facing role is preferred, but training will be provided to help you perform at your best every day.
About The Partnership
We are the largest employee-owned business in the UK, home to John Lewis and Waitrose. We are driven by our purpose to build a happier world. As Partners, we share ownership and responsibility, contributing to our collective success and fostering an environment of kindness, respect, and inclusion.
We focus on retail excellence, innovation, and diversification, ensuring we remain competitive on price, quality, and service.
We believe in creating a workplace where everyone can thrive, embracing differences and encouraging personal growth.
Important Points to Note
Some roles may require pre-employment vetting, including DBS checks and financial probity checks. Applicants will be informed and encouraged to complete these promptly.
Apply early as vacancies may close if high numbers of applications are received.
We support flexible working arrangements, including flexible hours, job sharing, or shorter contracts. Discuss these options with the hiring manager during your interview.
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Customer Support Partner employer: John Lewis & Partners
Contact Detail:
John Lewis & Partners Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Support Partner
✨Tip Number 1
Familiarise yourself with John Lewis' values and customer service philosophy. Understanding their commitment to kindness, respect, and inclusion will help you align your approach during interviews and demonstrate that you're a good fit for the team.
✨Tip Number 2
Prepare to discuss specific examples from your past experiences where you've successfully resolved customer queries or complaints. This will showcase your problem-solving skills and ability to provide excellent customer service, which is crucial for this role.
✨Tip Number 3
Research the various services offered by JL Money and the Bureau de Change. Being knowledgeable about these services will not only impress your interviewers but also show your enthusiasm for the role and your readiness to support customers effectively.
✨Tip Number 4
Practice your communication skills, focusing on clarity and empathy. As a Customer Support Partner, you'll need to convey information effectively while also being compassionate towards customers, so honing these skills will be beneficial.
We think you need these skills to ace Customer Support Partner
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the key responsibilities and essential skills required for the Customer Support Partner position. Tailor your application to highlight how your experience aligns with these requirements.
Craft a Compelling CV: Ensure your CV showcases your excellent customer service skills and any relevant experience in customer-facing roles. Highlight your proficiency with software applications and your strong administrative skills, as these are crucial for the role.
Write a Strong Cover Letter: In your cover letter, express your passion for providing exceptional customer service and your motivation to work for John Lewis. Mention specific examples of how you've resolved customer queries or complaints in the past, demonstrating your problem-solving abilities.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A well-presented application reflects your attention to detail and professionalism, which are important traits for a Customer Support Partner.
How to prepare for a job interview at John Lewis & Partners
✨Showcase Your Customer Service Skills
As a Customer Support Partner, your ability to provide excellent customer service is crucial. Prepare examples from your past experiences where you successfully resolved customer queries or complaints, demonstrating your friendly and compassionate approach.
✨Familiarise Yourself with the Brand
Research John Lewis and its values before the interview. Understanding the brand's reputation and commitment to customer satisfaction will help you align your answers with their expectations and show that you're genuinely interested in the role.
✨Demonstrate Your Communication Skills
Effective communication is key in this role. Practice articulating your thoughts clearly and logically. You might be asked situational questions, so think about how you would handle specific customer scenarios and explain your reasoning.
✨Ask Insightful Questions
Prepare thoughtful questions to ask the interviewer about the role and the company culture. This shows your enthusiasm for the position and helps you gauge if it's the right fit for you. Consider asking about training opportunities or how success is measured in the role.
