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For Companies At a Glance
- Tasks: Join a delivery crew to provide top-notch customer service and install products in homes.
- Company: Be part of the UK's largest employee-owned business, John Lewis and Waitrose.
- Benefits: Enjoy flexible working hours, a supportive environment, and a chance to thrive.
- Why this job: Make a real difference by delivering quality service and building customer relationships.
- Qualifications: Great communication skills; previous customer service or installation experience is a plus.
- Other info: Heavy lifting involved; dynamic role with opportunities for personal growth.
The predicted salary is between 24000 - 36000 £ per year.
About the role
As our Customer Delivery Hub Porter Installer, you will work as part of a 2-person delivery crew with your Customer Delivery Hub Driver to promote the Partnership brand through professional and courteous interactions. This is a non-driver role where you will deliver high-quality customer service whilst assembling and installing products such as wet connections, TV and Advance Audio Installations in our customers\’ homes.Key Responsibilities
- Being an ambassador for the John Lewis brand with great customer service as your number one priority.
- Helping load up your lorry with the day\’s deliveries working alongside the warehouse team.
- Demonstrating great respect and courtesy for the customer\’s home and handling unexpected situations to find the best possible solution for your customers.
- Installing products efficiently and quickly for our customers and demonstrating how they work once installed.
- Keeping up to date with new products and technologies to help you perform your role at your best.
- Maintaining a safe working environment by adhering to safety regulations in our customers\’ homes
- Please note this role involves heavy lifting: You will spend a lot of time delivering large items such as sofas, white goods, sports equipment, furniture, beds, and mattresses.
Essential skills/experience you\’ll need:
- Great verbal communication skills both over the phone and in person.
Desirable skills/experience you can bring:
- Previous Customer Service Experience
- Installation and disconnection of white goods
- TV installation.
- Assembly of a flat pack.
About The Partnership
We\’re the largest employee owned business in the UK and home of our cherished brands, John Lewis and Waitrose. We\’re not just employees, we\’re Partners, driven by our purpose to build a happier world. As we look to our future, there\’s never been a more exciting time to join us.
We\’re ruthlessly focused on being brilliant at retail. We continue to innovate, adapt and diversify. Never Knowingly Undersold on price, quality and service in John Lewis and passionately serving food-lovers in Waitrose.
As Partners we all share the responsibility of ownership and in its rewards. We use our voices to contribute to our success, working together through the good and challenging times, holding true to our behaviours and treating everyone with kindness and respect.
We all own making the Partnership somewhere we belong. Embracing our differences and creating an environment where we\’re free to be ourselves and can THRIVE. Growing ourselves individually, and as a collective.
As Partners, we make all the difference. And, we all own it.
Important points to note
It\’s important to note that some of our roles are subject to pre-employment vetting (which may include DBS checks for successful candidates). If required, you\’ll be informed and provided with information about vetting during the recruitment process and we encourage you to complete any vetting documents quickly to avoid delays. Any DBS checks required will be carried out by a third-party registered body and financial probity checks may also be required for some of our roles.
We occasionally close vacancies early in the event we receive a high volume of applications, and therefore, we recommend you apply early. If you require a reasonable adjustment due to a disability which means you may need longer to complete your application please contact us as soon as possible.
We want all of our Partners to have a good work-life balance and we support flexible working. This might mean flexible or compressed hours, job sharing or shorter hour contracts, where possible. Please discuss this further with the hiring manager during your interview.
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Customer Delivery Hub, Porter (Installer) employer: John Lewis & Partners
Contact Detail:
John Lewis & Partners Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Delivery Hub, Porter (Installer)
✨Tip Number 1
Get to know the company! Research John Lewis and its values. When you show that you understand their commitment to customer service and teamwork, it’ll really impress them during your interview.
✨Tip Number 2
Practice your communication skills! Since this role is all about interacting with customers, make sure you can confidently talk about your previous experiences in customer service. We want to hear how you’ve handled tricky situations!
✨Tip Number 3
Be ready for hands-on questions! They might ask you how you’d handle heavy lifting or unexpected challenges during deliveries. Think of examples from your past jobs where you’ve shown problem-solving skills.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Customer Delivery Hub, Porter (Installer)
Some tips for your application 🫡
Show Your Customer Service Skills: Make sure to highlight any previous customer service experience in your application. We want to see how you’ve gone above and beyond for customers in the past, as this role is all about delivering top-notch service!
Be Clear and Concise: When filling out your application, keep your answers clear and to the point. We appreciate straightforward communication, so avoid fluff and get straight to what makes you a great fit for the role.
Tailor Your Application: Take a moment to tailor your application to the specific role of Porter Installer. Mention your skills related to installation and assembly, and how they align with our values at StudySmarter and the Partnership.
Apply Early!: Don’t wait until the last minute to submit your application. We sometimes close vacancies early if we get a lot of applications, so get yours in through our website as soon as you can to avoid missing out!
How to prepare for a job interview at John Lewis & Partners
✨Know the Brand
Before your interview, take some time to research John Lewis and its values. Understand what it means to be a Partner and how customer service plays a crucial role in their brand. This will help you align your answers with their expectations and show that you're genuinely interested in being part of their team.
✨Showcase Your Communication Skills
As a Customer Delivery Hub Porter Installer, great verbal communication is key. Practice articulating your thoughts clearly and confidently. Think about examples from your past experiences where you’ve successfully communicated with customers or resolved issues, as these will demonstrate your ability to handle interactions professionally.
✨Prepare for Practical Scenarios
Expect questions or scenarios related to heavy lifting and product installation. Brush up on your knowledge of assembling flat packs and installing white goods. Be ready to discuss how you would handle unexpected situations during deliveries, showcasing your problem-solving skills and respect for customers' homes.
✨Emphasise Teamwork
Since you'll be working closely with a driver, highlight your ability to work as part of a team. Share examples of how you've collaborated with others in previous roles, especially in high-pressure situations. This will show that you can contribute positively to the delivery crew dynamic and uphold the Partnership's values.
