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- Tasks: Become a qualified Driver Trainee Installer, delivering and installing products at customers' homes.
- Company: Join John Lewis Partnership, the UK's largest employee-owned business with a focus on quality and service.
- Benefits: Enjoy a competitive salary, flexible working options, and a supportive training programme.
- Why this job: Be part of a team that values kindness, respect, and personal growth while making customers happy.
- Qualifications: Must be 18+, hold a UK B-Category driving licence, and have customer service experience.
- Other info: Full-time role with opportunities for career progression and a vibrant workplace culture.
The predicted salary is between 25800 - 29100 ÂŁ per year.
Customer Delivery Hub, Driver Trainee, Technician
Customer Delivery Hub, Driver Trainee, Technician
2 days ago Be among the first 25 applicants
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About The Role
As a Driver Trainee Technician, you will be supported through our 3-month trainee programme to become a fully qualified John Lewis Customer Delivery Technician with a C1 driving licence. Once you\’re fully trained, you\’ll have the unique opportunity of bringing our distinctive John Lewis service right to our customers\’ door and installing the products they love into their homes (such as furniture, large electrical appliances, sound systems and TV sets) as part of a 2-person delivery crew.
About The Role
As a Driver Trainee Technician, you will be supported through our 3-month trainee programme to become a fully qualified John Lewis Customer Delivery Technician with a C1 driving licence. Once you\’re fully trained, you\’ll have the unique opportunity of bringing our distinctive John Lewis service right to our customers\’ door and installing the products they love into their homes (such as furniture, large electrical appliances, sound systems and TV sets) as part of a 2-person delivery crew.
At a glance:
Roles Available: Customer Delivery Hub, Driver Trainee
Position: Permanent
Location: Magna Park 3 CDH (Milton Keynes)
Salary: Up to ÂŁ31,020 (Annual) depending on experience for a Customer Delivery Hub, Driver Trainee, Technician
Due to the nature of these roles, we require all applicants to be over 18 to apply.
Driver Trainee to Technician, Key Responsibilities:
As a Driver Trainee Technician, you will be supported through our 90-day Customer Delivery Driver trainee programme to become a fully qualified John Lewis Customer Delivery Technician with a C1 driving licence.
- Being an ambassador for the John Lewis brand with great customer service is your number one priority.
- Assist in loading your vehicle with the daily deliveries while collaborating with the warehouse team.
- Show great respect and courtesy for the customer\’s home, and handle unexpected situations to find the best possible solution for your customers.
- Installing various products (including wall-mount TVs, integrated appliances, and hard-wired appliance installations). This will be completed efficiently and quickly for our customers, and will demonstrate how they work once installed.
- Keeping up to date with new products and technologies to perform your role at your best.
- Maintaining a safe working environment.
Upon completion of both C1 acquisition and Technician training by meeting all relevant criteria of the programme, your salary will increase up to £34,353 (Annual). It is important to note that the completion of the 90-day programme will be based on the individual’s input into the programme and may vary based on training needs therefore increase in pay can not be guaranteed.
Please note this role involves heavy lifting: You will spend a lot of time delivering large items such as sofas, white goods, sports equipment, furniture, beds, and mattresses.
Essential Skills/experience You\’ll Need
- UK B-Category manual driving licence with no more than 6 points.
- Previous experience in a customer-facing role.
- Have great verbal communication skills both over the phone and face-to-face.
- Good understanding of technology and an interest in installation.
Desirable Skills/experience You May Have
- Prior experience in installation and customer delivery services.
About The Partnership
We’re the largest employee owned business in the UK and home of our cherished brands, John Lewis and Waitrose. We’re not just employees, we’re Partners, driven by our purpose to build a happier world. As we look to our future, there’s never been a more exciting time to join us.
We’re ruthlessly focused on being brilliant at retail. We continue to innovate, adapt and diversify. Never Knowingly Undersold on price, quality and service in John Lewis and passionately serving food-lovers in Waitrose.
As Partners we all share the responsibility of ownership and in its rewards. We use our voices to contribute to our success, working together through the good and challenging times, holding true to our behaviours and treating everyone with kindness and respect.
We all own making the Partnership somewhere we belong. Embracing our differences and creating an environment where we’re free to be ourselves and can THRIVE. Growing ourselves individually, and as a collective.
As Partners, we make all the difference. And, we all own it.
Important points to note:
It’s important to note that some of our roles are subject to pre-employment vetting (which may include DBS checks for successful candidates). If required, you’ll be informed and provided with information about vetting during the recruitment process and we encourage you to complete any vetting documents quickly to avoid delays. Any DBS checks required will be carried out by a third-party registered body and financial probity checks may also be required for some of our roles.
We also recommend that you apply as soon as possible as vacancies can close early if we see a high number of applicants.
We want all of our Partners to have a good work-life balance and we support flexible working. This might mean flexible or compressed hours, job sharing or shorter hour contracts, where possible. Please discuss this further with the hiring manager during your interview.
Seniority level
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Seniority level
Internship
Employment type
-
Employment type
Full-time
Job function
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Job function
Management and Manufacturing
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Industries
Retail
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Customer Delivery Hub, Driver Trainee, Technician employer: John Lewis & Partners
Contact Detail:
John Lewis & Partners Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Delivery Hub, Driver Trainee, Technician
✨Tip Number 1
Familiarise yourself with the John Lewis brand and its values. Understanding their commitment to customer service and quality will help you demonstrate your alignment with their ethos during any interviews or discussions.
✨Tip Number 2
Highlight any previous customer-facing experience you have. Be prepared to share specific examples of how you've provided excellent service, as this role heavily relies on being an ambassador for the brand.
✨Tip Number 3
Brush up on your technical skills related to installation and technology. Being knowledgeable about the products you'll be installing can set you apart from other candidates and show your enthusiasm for the role.
✨Tip Number 4
Prepare for the physical demands of the job. Since the role involves heavy lifting, demonstrating your readiness to handle these tasks can reassure the hiring team of your suitability for the position.
We think you need these skills to ace Customer Delivery Hub, Driver Trainee, Technician
Some tips for your application 🫡
Understand the Role: Before applying, make sure to thoroughly read the job description for the Driver Trainee Technician position. Understand the key responsibilities and essential skills required, such as customer service experience and a UK B-Category driving licence.
Tailor Your CV: Customise your CV to highlight relevant experience in customer-facing roles and any technical skills you possess. Emphasise your communication abilities and any previous installation or delivery experience to align with the job requirements.
Craft a Strong Cover Letter: Write a compelling cover letter that showcases your enthusiasm for the role and the John Lewis brand. Mention specific examples of how your skills and experiences make you a great fit for the position, particularly in terms of customer service and teamwork.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial in customer-facing roles.
How to prepare for a job interview at John Lewis & Partners
✨Show Your Customer Service Skills
As a Driver Trainee Installer, you'll be the face of John Lewis. Make sure to highlight any previous customer-facing experience during your interview. Share specific examples of how you've provided excellent service and resolved issues for customers.
✨Demonstrate Your Technical Interest
Since the role involves installing various products, it's important to show your understanding of technology and installation processes. Be prepared to discuss any relevant experience or interest you have in this area, as it will demonstrate your enthusiasm for the role.
✨Emphasise Teamwork and Collaboration
This position requires working closely with a partner and the warehouse team. Talk about your ability to work in a team, share experiences where you've collaborated effectively, and how you handle unexpected situations together.
✨Prepare for Physical Demands
The job involves heavy lifting and physical activity. Be ready to discuss your fitness level and any previous experience with physically demanding roles. This will reassure the interviewer that you're capable of handling the job's requirements.
