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For Companies At a Glance
- Tasks: Deliver and install products like furniture and appliances at customers' homes.
- Company: Join John Lewis & Partners, the UK's largest employee-owned business focused on quality and service.
- Benefits: Enjoy competitive salaries, flexible working arrangements, and a supportive team environment.
- Why this job: Be part of a friendly culture that values kindness, respect, and innovation in retail.
- Qualifications: Must have a UK B-Category driving licence; communication skills and tech interest are essential.
- Other info: Heavy lifting involved; roles available for both Driver Trainee and Installer Trainee.
The predicted salary is between 26700 - 29000 £ per year.
Join to apply for the Customer Delivery Drivers, 7.5T role at John Lewis & Partners.
About The Role
As one of our Installation Specialists based in one of our Customer Delivery Hubs, you will have the unique opportunity to bring our distinctive John Lewis service right to our customers' doors and install the products they love into their homes (such as furniture, kitchen appliances, sound systems, and TV sets) as part of a two-person delivery crew.
At a glance:
- Roles Available: Customer Delivery Hub Driver - Driver Trainee & Installer
- Position: Permanent
- Location: Logic Park (Leeds)
- Salary: Starting rates for a Customer Delivery Hub Driver Trainee will be £26,700 (Annual) & Installer Trainee will be £29,000 (Annual)
Please note: All applicants must be over 18.
Driver Trainee Responsibilities:
- Complete the 12-month Customer Delivery Driver Trainee programme to become a fully qualified John Lewis Customer Delivery Installer.
- Provide excellent customer service, representing the John Lewis brand.
- Assist in loading your vehicle with daily deliveries in collaboration with the warehouse team.
- Handle customer homes with respect and courtesy, and resolve unexpected situations effectively.
- Install products efficiently and demonstrate their operation to customers.
- Stay updated with new products and technologies.
- Maintain a safe working environment.
Note: This role involves heavy lifting of large items such as sofas, white goods, beds, and mattresses.
Essential Skills/Experience for Driver Trainee:
- UK B-Category manual driving licence with no more than 6 points.
- Excellent verbal communication skills.
- Interest in technology and installation.
Desirable Skills/Experience:
- Previous installation and delivery experience.
Installer Trainee Responsibilities:
- Complete the 3-month Customer Delivery Installer Trainee programme to become a fully qualified John Lewis Customer Delivery Installer.
- Prioritize excellent customer service.
- Assist in loading deliveries with the warehouse team.
- Respect customer homes and resolve issues effectively.
- Install products efficiently and demonstrate their use.
- Keep updated with new products and technologies.
- Maintain safety standards.
Note: Heavy lifting involved, delivering large items like sofas, white goods, furniture, beds, and mattresses.
Essential Skills/Experience for Installer:
- Manual C1 UK driving licence (max 6 points).
- DCPC and Tachograph Card.
- Experience driving a 7.5-tonne vehicle.
- Customer-facing experience.
- Good communication skills.
- Understanding of technology.
Desirable Skills/Experience:
- Experience with home delivery and installation of electrical and furniture products.
About The Partnership
We are the largest employee-owned business in the UK, home to John Lewis and Waitrose. We are committed to building a happier world, focusing on retail innovation, quality, price, and service. As Partners, we share ownership, responsibility, and the rewards, fostering an environment of kindness, respect, and inclusion.
Additional Information
Some roles may require pre-employment vetting, including DBS checks, which will be communicated during the recruitment process. We encourage prompt completion of any required documents. We support flexible working arrangements where possible.
Customer Delivery Drivers, 7.5T employer: John Lewis & Partners
Contact Detail:
John Lewis & Partners Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Delivery Drivers, 7.5T
✨Tip Number 1
Familiarise yourself with the John Lewis brand and its values. Understanding their commitment to customer service and quality will help you align your approach during interviews and discussions.
✨Tip Number 2
Highlight any previous experience in delivery or installation roles, especially if you've worked with large items. This will demonstrate your capability to handle the physical demands of the job.
✨Tip Number 3
Prepare to discuss your communication skills and how you handle customer interactions. Being able to convey your ability to resolve issues and provide excellent service is crucial for this role.
✨Tip Number 4
If you have a passion for technology, be ready to share examples of how you've engaged with new products or installations in the past. This can set you apart as a candidate who is eager to learn and adapt.
We think you need these skills to ace Customer Delivery Drivers, 7.5T
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the responsibilities and skills required for the Customer Delivery Drivers, 7.5T position. Tailor your application to highlight relevant experiences.
Highlight Relevant Experience: If you have previous experience in delivery or installation, make sure to emphasise this in your CV and cover letter. Mention any customer-facing roles that demonstrate your communication skills.
Showcase Your Skills: Clearly outline your driving qualifications, such as your UK B-Category manual driving licence and any experience with 7.5-tonne vehicles. Include any additional certifications like DCPC and Tachograph Card if applicable.
Craft a Strong Cover Letter: Write a compelling cover letter that reflects your enthusiasm for the role and the company. Discuss why you want to work for John Lewis & Partners and how you can contribute to their commitment to excellent customer service.
How to prepare for a job interview at John Lewis & Partners
✨Know the Role Inside Out
Make sure you understand the responsibilities of a Customer Delivery Driver and Installer. Familiarise yourself with the types of products you'll be delivering and installing, as well as the importance of customer service in this role.
✨Demonstrate Your Communication Skills
Since excellent verbal communication is essential, practice how you would explain product installations to customers. Be ready to showcase your ability to handle unexpected situations with clarity and professionalism.
✨Show Your Interest in Technology
As the role involves installation of various tech products, express your enthusiasm for technology. Mention any relevant experience or knowledge you have about the products you'll be working with, as this will set you apart from other candidates.
✨Prepare for Heavy Lifting
Be ready to discuss your physical capability to handle heavy items like sofas and appliances. If you have previous experience in similar roles, share those examples to demonstrate your readiness for the physical demands of the job.
