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For Companies At a Glance
- Tasks: Deliver and install products while providing top-notch customer service.
- Company: Join the UK's largest employee-owned business, known for John Lewis and Waitrose.
- Benefits: Enjoy a competitive salary, flexible working options, and a supportive team environment.
- Why this job: Be part of a brand that values kindness, respect, and personal growth.
- Qualifications: Must be 18+, have a C1 driving licence, and previous installation experience.
- Other info: Work full-time, 41 hours a week, with opportunities for training and development.
The predicted salary is between 24119 - 32149 £ per year.
Apply on JLP Jobs – the official careers website for John Lewis Partnership, John Lewis & Partners, and Waitrose & Partners.
About the role
As one of our Installation Specialists based in one of our Customer Delivery Hubs, you\’ll have the unique opportunity of bringing our distinctive John Lewis service right to our customers\’ door and install the products they love into their homes (such as furniture, kitchen appliances, sound systems and TV sets) as part of a 2-person delivery crew.
Due to its nature, you need to be 18-years or older to work in this role.
Key Responsibilities
Your day will see you start at the delivery hub you are based before heading out on route where you\’re responsibilities will include:
– Being an ambassador for the John Lewis brand with great customer service as your number one priority.
– Helping load up your lorry with the days deliveries working alongside the warehouse team.
– Demonstrating great respect and courtesy for the customer\’s home and handle unexpected situations to find the best possible solution for your customers.
– Installing products efficiently and quickly for our customers and demonstrating how they work once installed.
– Keeping up to date with new products and technologies to help you perform your role at your best.
– Maintaining a safe working environment.
Essential skills/experience you\’ll need
Previous experience of installation is required for this role and we\’ll assist in topping up your knowledge with our very own installer accreditation. Other required skills and experience include:
– Manual C1 UK driving licence (with a maximum of 6-points)
– DCPC (Drivers Qualification Card) and Tachograph Card.
– Previous experience driving a 7.5 tonne vehicle.
– Previous experience in a customer facing role.
– Great verbal communication skills both over the phone and face to face.
– Able to cope with the physical requirements of the role (you will spend a lot of time delivering large items such as sofas, white goods, sports equipment, furniture, beds, and mattresses).
– Good understanding of technology.
Desirable skills/experience you may have
– Installation and disconnection of white goods.
– TV installation.
– Assembly of flat pack.
Salary
Please note the expected starting rates for a Customer Delivery Driver Installer will be £32,149(Annual).
Full time work (41 hours per week) across 4 days a week between Monday to Saturday working 06:00-17:00.
The partnership
We’re the largest employee owned business in the UK and home of our cherished brands, John Lewis and Waitrose. We’re not just employees, we’re Partners, driven by our purpose to build a happier world. As we look to our future, there’s never been a more exciting time to join us.
We’re ruthlessly focused on being brilliant at retail. We continue to innovate, adapt and diversify. Never Knowingly Undersold on price, quality and service in John Lewis and passionately serving food-lovers in Waitrose.
As Partners we all share the responsibility of ownership and in its rewards. We use our voices to contribute to our success, working together through the good and challenging times, holding true to our behaviours and treating everyone with kindness and respect.
We all own making the Partnership somewhere we belong. Embracing our differences and creating an environment where we’re free to be ourselves and can THRIVE. Growing ourselves individually, and as a collective.
As Partners, we make all the difference. And, we all own it.
Important points to note:
It’s important to note that some of our roles are subject to pre-employment vetting (which may include DBS checks for successful candidates). If required, you’ll be informed and provided with information about vetting during the recruitment process and we encourage you to complete any vetting documents quickly to avoid delays. Any DBS checks required will be carried out by a third-party registered body and financial probity checks may also be required for some of our roles.
We also recommend that you apply as soon as possible as vacancies can close early if we see a high number of applicants.
We want all of our Partners to have a good work-life balance and we support flexible working. This might mean flexible or compressed hours, job sharing or shorter hour contracts, where possible. Please discuss this further with the hiring manager during your interview.
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Customer Delivery Driver Installer employer: John Lewis & Partners
Contact Detail:
John Lewis & Partners Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Delivery Driver Installer
✨Tip Number 1
Familiarise yourself with the John Lewis brand and its values. Understanding their commitment to customer service and quality will help you demonstrate your alignment with their ethos during any discussions or interviews.
✨Tip Number 2
Highlight your previous experience in installation and customer-facing roles. Be prepared to share specific examples of how you've successfully handled installations and provided excellent service, as this will set you apart from other candidates.
✨Tip Number 3
Brush up on your technical knowledge regarding the products you'll be installing. Being able to discuss the features and benefits of various appliances or furniture can showcase your expertise and enthusiasm for the role.
✨Tip Number 4
Prepare for potential situational questions during the interview. Think about how you would handle unexpected challenges while delivering or installing products, as this will demonstrate your problem-solving skills and adaptability.
We think you need these skills to ace Customer Delivery Driver Installer
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Customer Delivery Driver Installer. Familiarise yourself with the key tasks such as installation, customer service, and handling large items.
Tailor Your CV: Highlight relevant experience in your CV, especially any previous installation work or customer-facing roles. Emphasise your manual driving skills and any qualifications like your C1 UK driving licence.
Craft a Strong Cover Letter: Write a cover letter that showcases your passion for customer service and your ability to handle unexpected situations. Mention specific examples from your past experiences that demonstrate your problem-solving skills and respect for customers' homes.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial in this role.
How to prepare for a job interview at John Lewis & Partners
✨Showcase Your Customer Service Skills
As a Customer Delivery Driver Installer, you'll be the face of the John Lewis brand. Be prepared to share examples of how you've provided excellent customer service in previous roles, highlighting your ability to handle unexpected situations with courtesy and respect.
✨Demonstrate Your Installation Experience
Since previous installation experience is essential for this role, come ready to discuss specific projects you've worked on. Highlight any relevant skills, such as installing white goods or assembling flat-pack furniture, to show you're well-equipped for the job.
✨Know Your Tech
Familiarise yourself with the latest products and technologies that you might be installing. Being knowledgeable about these items will not only impress your interviewers but also demonstrate your commitment to performing your role effectively.
✨Prepare for Physical Requirements
This role involves delivering large items, so be ready to discuss how you manage the physical demands of the job. Share any experiences that showcase your ability to handle heavy lifting and working in physically demanding environments.
