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For Companies At a Glance
- Tasks: Deliver exceptional customer service and maintain shop standards.
- Company: Join the UK's largest employee-owned business, John Lewis and Waitrose.
- Benefits: Enjoy flexible working arrangements and a supportive work environment.
- Why this job: Be part of a team that values kindness, respect, and innovation.
- Qualifications: Basic IT skills and strong communication are essential; customer-facing experience is a plus.
- Other info: Apply quickly as roles may close early due to high demand.
The predicted salary is between 24000 - 36000 £ per year.
About the role
As a Customer Assistant in one of our John Lewis shops, you\’ll ensure our difference is felt through outstanding customer service and exceptional in-store experiences that set us apart from competitors. You\’ll also maintain shop standards through displays, stock management, and cleanliness. Knowing your customers enables you to provide the best service and foster long-term loyalty to our brand.
Key Responsibilities
- Deliver engaging and inspirational customer service at every stage of the customer journey.
- Use your product knowledge and sales training to drive sales and increase profits.
- Prioritize the customer, understanding their needs and resolving queries.
- Support the team flexibly across various shop tasks, including till support, stock replenishment, and shop-keeping.
- Identify areas for improvement and implement solutions.
- Support accurate stock counts to help protect profits.
Essential skills/experience you\’ll need
- Basic IT literacy.
- Strong communication skills.
Desirable skills/experience you may have
- Experience in a customer-facing role (training provided if not).
- Merchandising and product display experience.
About The Partnership
We\’re the UK\’s largest employee-owned business, home to John Lewis and Waitrose. As Partners, we share ownership and responsibility, committed to building a happier world. We focus on retail excellence through innovation, quality, and service, with a strong emphasis on kindness, respect, and embracing differences.
Important points to note:
- Some roles may require pre-employment vetting, including DBS checks, with information provided during recruitment.
- Apply promptly as vacancies may close early due to high demand.
- We support flexible working arrangements to promote work-life balance; discuss options with the hiring manager.
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Customer Assistant employer: John Lewis & Partners
Contact Detail:
John Lewis & Partners Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Assistant
✨Tip Number 1
Familiarise yourself with John Lewis' values and customer service philosophy. Understanding their commitment to outstanding service will help you align your approach during interviews and demonstrate that you're a great fit for the team.
✨Tip Number 2
Prepare examples from your past experiences where you've delivered exceptional customer service or resolved customer queries effectively. This will showcase your ability to prioritise customer needs, which is crucial for the role.
✨Tip Number 3
Research common merchandising techniques and stock management practices. Being knowledgeable about these areas will not only impress during your interview but also show your proactive approach to supporting shop standards.
✨Tip Number 4
Network with current or former employees of John Lewis if possible. They can provide valuable insights into the company culture and expectations, helping you tailor your approach and stand out as a candidate.
We think you need these skills to ace Customer Assistant
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and essential skills required for the Customer Assistant position. Tailor your application to highlight how your experience aligns with these requirements.
Showcase Customer Service Skills: In your CV and cover letter, provide specific examples of your customer service experience. Highlight situations where you resolved queries or improved customer satisfaction, as this is crucial for the role.
Emphasise Teamwork and Flexibility: Mention any experiences that demonstrate your ability to work well in a team and adapt to various tasks. This could include examples from previous jobs or volunteer work where you supported colleagues or took on different roles.
Proofread Your Application: Before submitting your application, make sure to proofread it for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are important in a customer-facing role.
How to prepare for a job interview at John Lewis & Partners
✨Showcase Your Customer Service Skills
As a Customer Assistant, your ability to provide outstanding customer service is crucial. Prepare examples from your past experiences where you went above and beyond for a customer, demonstrating your commitment to creating exceptional in-store experiences.
✨Know the Products
Familiarise yourself with the products sold at John Lewis. Being knowledgeable about the items will not only help you answer customer queries effectively but also show your enthusiasm for the role and the brand.
✨Demonstrate Flexibility
The role requires supporting various shop tasks, so be ready to discuss how you've adapted to different responsibilities in previous jobs. Highlight your willingness to learn and take on new challenges, as this will resonate well with the interviewers.
✨Emphasise Teamwork
John Lewis values collaboration among its Partners. Be prepared to share examples of how you've worked successfully within a team, showcasing your communication skills and ability to support colleagues in achieving common goals.
