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- Tasks: Manage e-commerce campaigns and optimise site effectiveness for an amazing customer journey.
- Company: Join the largest employee-owned business in the UK, John Lewis & Partners.
- Benefits: Competitive salary, hybrid working, and a chance to make a real impact.
- Why this job: Be part of a dynamic team driving e-commerce success and customer satisfaction.
- Qualifications: E-commerce experience with strong data analysis and campaign management skills.
- Other info: Flexible working arrangements and excellent career growth opportunities await you.
The predicted salary is between 36000 - 60000 £ per year.
Assistant E-Commerce Content and Operations Manager
Join to apply for the Assistant E-Commerce Content and Operations Manager role at John Lewis & Partners
Overview
We have an exciting opportunity to join our E-Commerce Operations & Site Effectiveness team as an Assistant E-Commerce Content & Operations Manager on a 12 month fixed term contract/secondment.
Responsibilities
- Coordinate and manage the planning side of seasonal, cross category campaigns within the Plan & Brief team.
- Support delivery for content onsite and optimise site effectiveness across end-to-end customer journeys.
- Measure performance of content and site activation and drive continuous improvement and optimisation for existing and future activities.
- Suggest and support onsite improvements to improve conversion rates and customer satisfaction through accurate and effective content curation.
- Support the planning and execution of the E-Commerce customer and trading plan, campaigns and category priorities.
- Collaborate with Marketing, Category and Brand Growth teams to understand strategy, trading priorities and growth levers, using data-led prioritisation to manage competing demands.
- Influence and work with stakeholders across Customer & Trading teams to maximise trading performance.
- Work closely with: Category & Brand Growth Teams, Creative & Web Publishing, Digital Marketing / CRM, Trade & Customer Marketing, Trade Planning & Optimisation/PLO, Product / CX.
Qualifications & Skills
- E-Commerce experience with the ability to influence conversion, traffic and average order value through multiple digital and trading functions
- Numerate with strong data-analysis orientation
- Commercial acumen
- Content & Site Effectiveness experience – briefing and activating campaigns and customer/trading priorities, customer journey improvements
- Planning and campaign management with understanding of end-to-end processes and critical paths
Desirable Skills/Experience
- Experience using Content Management Systems
- Adobe Analytics and Content Square proficiency
- SEO content experience
- Influencing skills and ability to build strong stakeholder relationships
Additional Information
- Salary: up to £50,000 depending on experience
- Contract type: 12 Month Fixed Term Contract
- Working pattern: Hybrid working (combination of office and home). Team aims for 2-3 days/week in the office.
- Location: London Head Office campus in Pimlico
- Vetting: Some roles are subject to pre-employment vetting (e.g., DBS checks). If required, you will be informed and provided with information during recruitment.
- We encourage early applications as vacancies can close early if high volume of applicants.
- Flexible working arrangements may be available; discuss with the hiring manager during interview.
About The Partnership: We’re the largest employee owned business in the UK and home of John Lewis and Waitrose. We’re Partners, driven by our purpose to build a happier world.
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Assistant E-Commerce Content and Operations Manager employer: John Lewis & Partners
Contact Detail:
John Lewis & Partners Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Assistant E-Commerce Content and Operations Manager
✨Tip Number 1
Network like a pro! Reach out to people in the e-commerce space, especially those who work at John Lewis & Partners. A friendly chat can open doors and give you insider info that could help you stand out.
✨Tip Number 2
Prepare for the interview by knowing your stuff! Brush up on the latest trends in e-commerce and be ready to discuss how you can influence conversion rates and customer satisfaction. Show them you’re not just another candidate!
✨Tip Number 3
Don’t forget to showcase your data skills! Be ready to talk about how you've used data analysis in past roles to drive performance. Numbers speak volumes, so let them know you can back up your claims with solid evidence.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re genuinely interested in joining the team at John Lewis & Partners. Let’s get you that role!
We think you need these skills to ace Assistant E-Commerce Content and Operations Manager
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Assistant E-Commerce Content and Operations Manager role. Highlight your relevant experience in e-commerce and content management, and show us how you can influence conversion rates and customer satisfaction.
Show Off Your Data Skills: Since this role requires a strong data-analysis orientation, don’t forget to mention any experience you have with data tools like Adobe Analytics or Content Square. We want to see how you can use data to drive performance improvements!
Be Clear and Concise: When writing your application, keep it clear and to the point. Use bullet points where possible to make it easy for us to read through your achievements and skills. We appreciate straightforward communication!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re keen on joining our team!
How to prepare for a job interview at John Lewis & Partners
✨Know Your E-Commerce Stuff
Make sure you brush up on your e-commerce knowledge before the interview. Understand how content impacts conversion rates and customer journeys, as well as the latest trends in online retail. This will show that you're not just interested in the role but also passionate about the industry.
✨Data is Your Best Friend
Since the role involves a strong data-analysis orientation, be prepared to discuss how you've used data to drive decisions in past roles. Bring examples of how you've measured performance and optimised content or campaigns. This will demonstrate your numeracy skills and commercial acumen.
✨Show Off Your Collaboration Skills
This position requires working closely with various teams, so be ready to share examples of how you've successfully collaborated in the past. Highlight any experiences where you influenced stakeholders or managed competing demands, as this will showcase your ability to build strong relationships.
✨Prepare Questions About the Role
Have a few thoughtful questions ready for the interviewer about the E-Commerce customer and trading plan or how they measure success in site effectiveness. This shows that you're genuinely interested in the role and eager to contribute to their goals.
