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For Companies At a Glance
- Tasks: Train to install products like furniture and appliances in customers' homes.
- Company: Join the UK's largest employee-owned business, John Lewis Partnership.
- Benefits: Enjoy flexible working arrangements and a supportive team environment.
- Why this job: Gain valuable skills while delivering exceptional customer service and embracing diversity.
- Qualifications: Must have a manual C1 UK driving license and previous installation experience.
- Other info: Full-time role with varied hours, including evenings and weekends.
The predicted salary is between 20000 - 28000 £ per year.
Apply on JLP Jobs – the official careers website for John Lewis Partnership, John Lewis & Partners, and Waitrose & Partners.
About the role
As an Installation Trainee, you\’ll train to become a qualified and accredited home installation specialist with the support of our knowledgeable team based in one of our Customer Delivery Hubs. Once fully trained, you\’ll have the opportunity to bring our distinctive John Lewis service directly to customers\’ homes, installing products such as furniture, large electrical appliances, sound systems, and TV sets as part of a 2-person delivery crew.
Note: You need to be 18 years or older to work in this role.
Key Responsibilities
- Represent the John Lewis brand with excellent customer service.
- Assist in loading deliveries at the delivery hub alongside the warehouse team.
- Respect customers\’ homes and handle unexpected situations professionally.
- Efficiently install products and demonstrate their use to customers.
- Stay updated with new products and technologies.
- Maintain a safe working environment.
Essential skills/experience
- Previous installation experience.
- Manual C1 UK driving license (max 6 points).
- DCPC and Tachograph Card.
- Experience driving a 7.5-tonne vehicle.
- Customer-facing experience.
- Excellent verbal communication skills.
- Physical ability to handle large items.
- Good understanding of technology.
Desirable skills/experience
- White goods installation/disconnection.
- TV installation.
- Flat pack assembly.
Working hours: Full-time (41 hours/week), including early starts, late finishes, evenings, and weekends.
The partnership
We’re the largest employee-owned business in the UK, home to John Lewis and Waitrose. As Partners, we share ownership and responsibility, working together to build a better future. We embrace diversity and foster an environment where everyone can thrive.
Important points to note:
- Some roles may require pre-employment vetting, including DBS checks and financial probity checks.
- Apply early as vacancies may close sooner if filled.
- We support flexible working arrangements; discuss options with the hiring manager.
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7.5t Delivery Driver-Trainee Installer employer: John Lewis & Partners
Contact Detail:
John Lewis & Partners Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 7.5t Delivery Driver-Trainee Installer
✨Tip Number 1
Familiarise yourself with the John Lewis brand and its values. Understanding their commitment to customer service and quality will help you align your approach during interviews and discussions.
✨Tip Number 2
Gain hands-on experience with installation tasks, even if it's just at home or for friends. This practical knowledge will not only boost your confidence but also demonstrate your commitment to the role.
✨Tip Number 3
Network with current or former employees of John Lewis. They can provide valuable insights into the company culture and expectations, which can be beneficial during your application process.
✨Tip Number 4
Prepare to discuss your customer-facing experience in detail. Think of specific examples where you provided excellent service, as this is crucial for a role that involves direct interaction with customers.
We think you need these skills to ace 7.5t Delivery Driver-Trainee Installer
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and essential skills required for the 7.5t Delivery Driver-Trainee Installer position. Tailor your application to highlight how your experience aligns with these requirements.
Highlight Relevant Experience: In your CV and cover letter, emphasise any previous installation experience, customer-facing roles, and your ability to handle large items. Mention your manual C1 UK driving license and any relevant certifications like DCPC and Tachograph Card.
Showcase Your Communication Skills: Since excellent verbal communication skills are essential for this role, provide examples in your application of how you've successfully communicated with customers or worked as part of a team in previous jobs.
Express Your Enthusiasm: Convey your passion for delivering exceptional customer service and your eagerness to learn and grow within the John Lewis Partnership. A positive attitude can make a significant difference in your application.
How to prepare for a job interview at John Lewis & Partners
✨Showcase Your Customer Service Skills
As a Delivery Driver-Trainee Installer, you'll be representing the John Lewis brand. Make sure to highlight any previous customer-facing experience during your interview. Share specific examples of how you've provided excellent service and handled challenging situations.
✨Demonstrate Your Technical Knowledge
Since the role involves installing various products, it's important to show that you have a good understanding of technology. Be prepared to discuss any relevant experience you have with installations, especially with white goods or electronics, and express your eagerness to learn more.
✨Emphasise Safety Awareness
Safety is crucial in this role, so be ready to talk about how you maintain a safe working environment. Discuss any previous experiences where you had to follow safety protocols or handle large items carefully, as this will demonstrate your commitment to safety.
✨Prepare for Scenario Questions
You may be asked how you would handle unexpected situations while on the job. Think of scenarios related to customer interactions or delivery challenges, and prepare thoughtful responses that showcase your problem-solving skills and professionalism.
