Customer Facing Technical Support (in store) in Chichester, West Sussex

As a Technical Support Partner, you are Customer facing and will be the first point of contact in delivering technical expertise to our customers on electrical products sold in John Lewis. Helping resolve their technical related queries with the distinctive service we\’re known for.

You\’ll use your expertise in order to diagnose and troubleshoot product related issues and then, if required, liaise with repairers and suppliers ensuring product issues are resolved quickly for our customers.

?Key Responsibilities

It is a fast paced role, customer facing role. Not only will you be selling and interacting with customers. Your day-to-day responsibilities will include:

– Offering exceptional customer service to our customers by showing empathy with their product related issue.

– Keeping the customer up to date with product repairs.

– Adhering to the business systems and processes to minimise loss and protect profitability.

– Troubleshooting technical issues as a first point of resolution where possible.

– Supporting the wider shop team with general shop-keeping tasks and customer service.

Essential skills/experience you\’ll need

– Good communication skills to be able to engage with 3rd party suppliers and internal stakeholders.

– High level of product knowledge and expertise.

– Technical support experience.

Desirable skills/experience you may have

– Experience in a customer facing retail environment.

– Ability to troubleshoot product related issues.