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For Companies At a Glance
- Tasks: Deliver quality Waitrose produce and support the shop team with daily tasks.
- Company: Join the largest employee-owned business in the UK, known for its quality and service.
- Benefits: Earn a competitive salary plus a Night Premium of £3.50 per hour for late shifts.
- Other info: Flexible working options available to support your work-life balance.
- Why this job: Be a vital part of a friendly team while making customers' days brighter.
- Qualifications: Must be 18+, have a valid driving licence, and great customer service skills.
About the role
As one of our Customer Delivery Drivers, youll be bringing the unique blend of quality Waitrose produce and Partner-led service right to our customers doors. Actively playing out our ethos – passionate Partners serving food lovers.
When you\’re not out on the road, you\’ll be back at the shop supporting the team with daily tasks like stock replenishment and housekeeping. Contributing to the efficient and productive running of the shop in a friendly and welcoming team.
In addition to your contractual pay, any time worked between 22:00 – 06:00 will attract Night Premium at a rate of £3.50 per hour. This will also apply to existing Partners who have enrolled onto Enhanced Hours Premium arrangements.
Due to its nature, you need to be 18-years or older to work in this role.
Key Responsibilities
You\’ll typically start your day in store and you\’ll be responsible for:
– Checking your delivery routes for the day.
– Loading and preparing your van for deliveries, ensuring all orders are together and can be efficiently delivered directly to customers.
– Ensuring all of the appropriate vehicle safety checks are complete on your van, maintaining full road compliance, health and safety.
– Being an ambassador for the Waitrose brand while on the road with great customer service as your number one priority.
– Helping customers with their shopping and building a rapport with them based on trust and service.
– Supporting the wider shop team when required with general shopkeeping tasks.
Essential skills/experience you\’ll need
– Full valid B-Category UK manual driving licence with no more than 6-points.
– Great customer service skills.
-Time management skills.
– Able to cope with the physical requirements of the role (e.g. lifting of crates, moving cages).
– Comfortable working independently with the ability to be self motivated and adaptable.
– IT literate.
Desirable skills/experience you may have
– Previous experience in a driving role and a knowledge of chilled vehicles would be welcomed.
The Partnership
Were the largest employee owned business in the UK and home of our cherished brands, John Lewis and Waitrose. Were not just employees, were Partners, driven by our purpose to build a happier world. As we look to our future, theres never been a more exciting time to join us.
Were ruthlesslyfocused on being brilliant at retail. We continue to innovate, adapt and diversify. Never Knowingly Undersold on price, quality and service in John Lewis and passionately serving food-lovers in Waitrose.
As Partners we all share the responsibility of ownership and in its rewards. We use our voices to contribute to our success, working together through the good and challenging times, holding true to our behaviours and treating everyone with kindness and respect.
We all own making the Partnership somewhere we belong. Embracing our differences and creating an environment where were free to be ourselves and can THRIVE. Growing ourselves individually, and as a collective.
As Partners, we make all the difference. And, we all own it.
Important points to note:
Its important to note that some of our roles are subject to pre-employment vetting (which may include DBS checks for successful candidates). If required, youll be informed and provided with information about vetting during the recruitment process and we encourage you to complete any vetting documents quickly to avoid delays. Any DBS checks required will be carried out by a third-party registered body and financial probity checks may also be required for some of our roles.
We occasionally close vacancies early in the event we receive a high volume of applications, and therefore, we recommend you apply early. If you require a reasonable adjustment due to a disability which means you may need longer to complete your application pleasecontact usas soon as possible.
We want all of our Partners to have a good work-life balance and we support flexible working. This might mean flexible or compressed hours, job sharing or shorter hour contracts, where possible. Please discuss this further with the hiring manager during your interview.
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Customer Delivery Driver, Supermarket Assistant employer: John Lewis Head Office
Contact Detail:
John Lewis Head Office Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Delivery Driver, Supermarket Assistant
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Waitrose and its values. This will help you connect with the brand and show that you're genuinely interested in being a part of the team.
✨Tip Number 2
Practice your customer service skills! Since this role is all about delivering great service, think of examples from your past experiences where you've gone above and beyond for customers. Be ready to share these during your chat with us.
✨Tip Number 3
Be prepared for practical questions! As a Customer Delivery Driver, you'll need to demonstrate your driving skills and knowledge of safety checks. Brush up on your driving regulations and be ready to discuss how you ensure safety on the road.
✨Tip Number 4
Apply through our website! We recommend applying directly on our site to make sure your application gets the attention it deserves. Plus, it shows you're keen to join the Waitrose family!
We think you need these skills to ace Customer Delivery Driver, Supermarket Assistant
Some tips for your application 🫡
Show Your Passion for Customer Service: When you're writing your application, let your enthusiasm for customer service shine through. We want to see how you can bring that friendly, welcoming vibe to our customers, just like we do at Waitrose!
Highlight Relevant Experience: If you've got any previous driving or customer-facing experience, make sure to mention it! We love seeing how your skills align with what we're looking for, so don’t hold back on sharing those stories.
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so make sure your skills and experiences are easy to spot. This helps us get a quick understanding of what you bring to the table!
Apply Early Through Our Website: Don’t wait around! We sometimes close vacancies early if we get a lot of applications. Head over to our website and get your application in as soon as you can to avoid missing out on this fantastic opportunity!
How to prepare for a job interview at John Lewis Head Office
✨Know the Role Inside Out
Before your interview, make sure you understand the key responsibilities of a Customer Delivery Driver. Familiarise yourself with the daily tasks like checking delivery routes and loading your van. This will show that you're genuinely interested in the role and ready to hit the ground running.
✨Show Off Your Customer Service Skills
Since great customer service is a top priority, think of examples from your past experiences where you've gone above and beyond for customers. Be prepared to discuss how you can build rapport and trust with customers while representing the Waitrose brand.
✨Demonstrate Time Management Abilities
Time management is crucial in this role. Prepare to talk about how you prioritise tasks and manage your time effectively, especially when juggling deliveries and shopkeeping duties. You might even want to share a specific instance where your time management made a difference.
✨Be Ready for Practical Questions
Expect some practical questions related to driving and vehicle safety checks. Brush up on your knowledge of road compliance and health and safety regulations. Showing that you’re IT literate and comfortable with the physical demands of the job will also give you an edge.