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For Companies At a Glance
- Tasks: Deliver and install products while providing top-notch customer service.
- Company: Join the renowned John Lewis brand known for exceptional service.
- Benefits: Competitive salary, team environment, and opportunities for personal development.
- Why this job: Be a key player in creating memorable customer experiences and leading a delivery team.
- Qualifications: Must be 18 or older; experience in customer service is a plus.
- Other info: Work in a dynamic team and enjoy hands-on problem-solving.
The predicted salary is between 22499 - 24999 £ per year.
About the role As one of our Technician Specialists, you\’ll have the unique opportunity of bringing our distinctive John Lewis service right to our customers\’ doors and install the products they love into their homes (such as furniture, kitchen appliances, sound systems and TV sets) as part of a 2-person delivery crew. You\’ll also share your expertise to coach and develop the other delivery drivers in your team on home installations and general customer service skills, acting as a role model for the great service John Lewis is known for. The Expected starting salary for this role is £37,374, annual Due to its nature, you need to be 18-years or older to work in this role. Key Responsibilities Your day will see you start at the delivery hub you are based before heading out on route where you\’re responsibilities will include: – Being an ambassador for the John Lewis brand with great customer service as your number one priority. – Coach, develop and assess your delivery driver colleagues and give them the knowledge they need to perform at their best and represent our brand. – Helping load up your lorry with the days deliveries working alongside the warehouse team. – Demonstrating great respect and courtesy for the customer\’s home and handle unexpected situations to find the best possible solution for your customers. – Installing products efficiently and quickly for our customers and demonstrati…
Driver Technician, Customer Delivery Hub employer: John Lewis Careers
Contact Detail:
John Lewis Careers Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Driver Technician, Customer Delivery Hub
✨Tip Number 1
Familiarize yourself with the John Lewis brand and its values. Understanding what makes their customer service stand out will help you demonstrate your alignment with their mission during the interview process.
✨Tip Number 2
Highlight any previous experience in customer service or delivery roles. Be prepared to share specific examples of how you've handled challenging situations or provided exceptional service to customers.
✨Tip Number 3
Showcase your ability to work as part of a team. Since this role involves working closely with other delivery drivers, emphasize your teamwork skills and any experience you have in coaching or mentoring others.
✨Tip Number 4
Prepare for questions about problem-solving and adaptability. Think of scenarios where you've had to think on your feet or find solutions to unexpected challenges, as these are key aspects of the role.
We think you need these skills to ace Driver Technician, Customer Delivery Hub
Some tips for your application 🫡
Understand the Role: Take the time to thoroughly read the job description for the Driver Technician position. Understand the key responsibilities and the skills required, such as customer service and coaching abilities.
Tailor Your CV: Customize your CV to highlight relevant experience in delivery, installation, and customer service. Make sure to include any previous roles where you coached or developed team members.
Craft a Strong Cover Letter: Write a cover letter that showcases your passion for customer service and your ability to represent the John Lewis brand. Mention specific examples of how you've successfully handled customer interactions or trained colleagues in the past.
Highlight Relevant Skills: In your application, emphasize skills that align with the role, such as problem-solving, teamwork, and communication. These are crucial for handling unexpected situations and ensuring customer satisfaction.
How to prepare for a job interview at John Lewis Careers
✨Show Your Customer Service Skills
Since customer service is a top priority for this role, be prepared to share specific examples of how you've provided excellent service in the past. Highlight situations where you went above and beyond to meet customer needs.
✨Demonstrate Team Leadership
As a Technician Specialist, you'll be coaching other delivery drivers. Discuss any previous experience you have in mentoring or leading a team, and emphasize your ability to motivate and develop others.
✨Prepare for Problem-Solving Scenarios
You may encounter unexpected situations during deliveries. Think of examples where you've successfully resolved issues on the spot, and be ready to explain your thought process and the solutions you implemented.
✨Emphasize Respect for Customers' Homes
Respecting customers' homes is crucial in this role. Be sure to convey your understanding of this responsibility and share any relevant experiences that demonstrate your attention to detail and care in similar situations.
