Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Deliver and install products while providing top-notch customer service.
- Company: Join John Lewis, a brand known for its exceptional service and quality.
- Benefits: Enjoy a competitive salary of £37,374 and opportunities for growth.
- Why this job: Be a key player in creating memorable customer experiences and coaching others.
- Qualifications: Must be 18 or older; experience in customer service is a plus.
- Other info: Work as part of a dynamic 2-person delivery crew.
The predicted salary is between 22499 - 44999 £ per year.
About the role As one of our Technician Specialists, you\’ll have the unique opportunity of bringing our distinctive John Lewis service right to our customers\’ doors and install the products they love into their homes (such as furniture, kitchen appliances, sound systems and TV sets) as part of a 2-person delivery crew. You\’ll also share your expertise to coach and develop the other delivery drivers in your team on home installations and general customer service skills, acting as a role model for the great service John Lewis is known for. The Expected starting salary for this role: £37,374, annual. Due to its nature, you need to be 18-years or older to work in this role. Key Responsibilities Your day will see you start at the delivery hub you are based before heading out on route where you\’re responsibilities will include: – Being an ambassador for the John Lewis brand with great customer service as your number one priority. – Coach, develop and assess your delivery driver colleagues and give them the knowledge they need to perform at their best and represent our brand. – Helping load up your lorry with the days deliveries working alongside the warehouse team. – Demonstrating great respect and courtesy for the customer\’s home and handle unexpected situations to find the best possible solution for your customers. – Installing products efficiently and quickly for our customers and demonstratin…
Driver Technician, Customer Delivery Hub employer: John Lewis Careers
Contact Detail:
John Lewis Careers Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Driver Technician, Customer Delivery Hub
✨Tip Number 1
Familiarize yourself with the John Lewis brand and its values. Understanding what makes their customer service unique will help you demonstrate your alignment with their mission during the interview process.
✨Tip Number 2
Highlight any previous experience in customer service or delivery roles. Be prepared to share specific examples of how you've handled challenging situations or provided exceptional service to customers.
✨Tip Number 3
Showcase your ability to work as part of a team. Since this role involves coaching and developing other drivers, emphasize your teamwork skills and any leadership experience you may have.
✨Tip Number 4
Prepare to discuss your problem-solving skills. Think of instances where you've had to think on your feet and find solutions for customers, as this will be crucial in demonstrating your fit for the role.
We think you need these skills to ace Driver Technician, Customer Delivery Hub
Some tips for your application 🫡
Understand the Role: Take the time to thoroughly read the job description for the Driver Technician position. Understand the key responsibilities and the skills required, such as customer service and coaching abilities.
Tailor Your CV: Customize your CV to highlight relevant experience in delivery, installation, or customer service. Emphasize any previous roles where you coached or developed team members, as this is a key aspect of the job.
Craft a Strong Cover Letter: Write a cover letter that showcases your passion for customer service and your ability to represent the John Lewis brand. Mention specific examples from your past experiences that demonstrate your skills in installation and teamwork.
Highlight Relevant Skills: In your application, make sure to highlight skills that are particularly relevant to the role, such as problem-solving, communication, and respect for customers' homes. This will show that you understand the importance of these qualities in the position.
How to prepare for a job interview at John Lewis Careers
✨Show Your Customer Service Skills
Since customer service is a top priority for John Lewis, be prepared to share specific examples of how you've provided excellent service in the past. Highlight situations where you went above and beyond to meet customer needs.
✨Demonstrate Team Leadership
As a Technician Specialist, you'll be coaching other drivers. Discuss any previous experience you have in mentoring or leading a team. Share how you helped others improve their skills and what impact it had on the team's performance.
✨Prepare for Problem-Solving Scenarios
You may face unexpected situations during deliveries. Think of examples where you successfully resolved issues on the spot. This will show your ability to think on your feet and maintain professionalism under pressure.
✨Emphasize Respect for Customers' Homes
Respecting customers' homes is crucial in this role. Be ready to discuss how you ensure care and consideration when working in someone's home. This could include your approach to handling delicate items or managing space effectively.
