Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Join a 2-person delivery crew to install products and coach fellow drivers.
- Company: Be part of John Lewis, the UK's largest employee-owned business, focused on quality and service.
- Benefits: Enjoy flexible working options and a supportive work-life balance.
- Why this job: Make a real impact by delivering exceptional service and developing your team in a respected brand.
- Qualifications: Must be 18+, have a C1 driving license, and experience in installation and customer service.
- Other info: Apply early as roles may close quickly due to high demand.
The predicted salary is between 20000 - 24000 £ per year.
About the role As one of our Technician Specialists, you\’ll have the unique opportunity of bringing our distinctive John Lewis service right to our customers\’ doors and install the products they love into their homes (such as furniture, kitchen appliances, sound systems and TV sets) as part of a 2-person delivery crew. You\’ll also share your expertise to coach and develop the other delivery drivers in your team on home installations and general customer service skills, acting as a role model for the great service John Lewis is known for. The Expected starting salary for this role: £33,373, annual Due to its nature, you need to be 18-years or older to work in this role. Key Responsibilities Your day will see you start at the delivery hub you are based before heading out on route where you\’re responsibilities will include: – Being an ambassador for the John Lewis brand with great customer service as your number one priority. – Coach, develop and assess your delivery driver colleagues and give them the knowledge they need to perform at their best and represent our brand. – Helping load up your lorry with the days deliveries working alongside the warehouse team. – Demonstrating great respect and courtesy for the customer\’s home and handle unexpected situations to find the best possible solution for your customers. – Installing products efficiently and quickly for our customers and demonstrating…
Driver Technician, Customer Delivery Hub employer: John Lewis Careers
Contact Detail:
John Lewis Careers Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Driver Technician, Customer Delivery Hub
✨Tip Number 1
Familiarize yourself with the John Lewis brand and its values. Understanding what makes their customer service unique will help you stand out as a candidate who aligns with their mission.
✨Tip Number 2
Highlight any previous experience you have in installation or customer-facing roles. Be prepared to discuss specific examples of how you've provided excellent service or handled challenging situations.
✨Tip Number 3
Brush up on your technical knowledge related to the products you'll be installing. Being able to demonstrate your understanding of technology will show that you're ready to take on the role effectively.
✨Tip Number 4
Prepare to discuss your driving experience, especially with 7.5 tonne vehicles. Make sure you can confidently talk about your qualifications and any relevant driving history during the interview.
We think you need these skills to ace Driver Technician, Customer Delivery Hub
Some tips for your application 🫡
Highlight Relevant Experience: Make sure to emphasize your previous experience in installation and customer-facing roles. Mention specific examples where you demonstrated great customer service and problem-solving skills.
Showcase Your Skills: Clearly outline your manual C1 UK driving licence, DCPC, and Tachograph Card. Include any experience you have driving a 7.5 tonne vehicle, as this is essential for the role.
Demonstrate Communication Abilities: Since great verbal communication skills are crucial, provide examples of how you've effectively communicated with customers in past roles. This could include resolving issues or explaining product installations.
Express Your Passion for Customer Service: Convey your enthusiasm for delivering exceptional customer service. Share your understanding of the John Lewis brand and how you can contribute to maintaining its reputation for quality and service.
How to prepare for a job interview at John Lewis Careers
✨Show Your Customer Service Skills
As a Driver Technician, you'll be the face of the John Lewis brand. Make sure to highlight your previous customer-facing experience and share specific examples of how you've provided excellent service in the past.
✨Demonstrate Your Installation Knowledge
Since previous installation experience is essential, be prepared to discuss your hands-on experience with installing products. Mention any relevant certifications or training you have, and express your willingness to learn more through their installer accreditation.
✨Communicate Clearly and Effectively
Great verbal communication skills are crucial for this role. Practice articulating your thoughts clearly and confidently, both in person and over the phone. Consider role-playing common scenarios you might encounter during deliveries.
✨Emphasize Teamwork and Leadership
You'll be coaching and developing other delivery drivers, so it's important to showcase your teamwork and leadership abilities. Share experiences where you've successfully worked in a team or mentored others, demonstrating your capability to lead by example.
