Quality Engineer (Customer/Supplier) - 1 x Permanent and 1 x Maternity Cover in West Drayton

Reliance Worldwide Corporation (RWC) is a leading manufacturer of plastic parts, serving markets across plumbing, heating and construction. We are publicly listed on the Australian stock exchange (ASX) with global headquarters in Atlanta, Georgia, USA, and regional headquarters in Brisbane, Australia and London, UK. Our culture encourages our people to think differently, challenge the status quo and shape the world around us. We are dedicated to sustainable practices and making a positive contribution to the community we serve.

Due to recent changes, an opportunity for an experienced Quality Engineer (Customer) has become available. You will be responsible for managing customer/supplier complaints across the business operating in multiple sectors, with a focus on Automotive or Aerospace.

• Effectively manage all customer complaints on a daily basis.
• Lead and facilitate 8D problem-solving activities, forming cross-functional teams to investigate customer complaints and supplier issues through structured root cause analysis.
• Act as the first quality contact for all customer and supplier claims.
• Communicate 8D progress and results, preparing clear, data-driven reports for customers, suppliers and internal stakeholders.
• Lead and chair tasks towards successful completion of all corrective or preventive actions needed.
• Support customer and internal meetings to share development status and report inwardly the customer requirements to suppliers.
• Work cross-functionally with internal departments (Sales, QA, Engineering and Production) to ensure elements are covered and cleared to agreed timescales.
• Interpret and communicate customer requirements within the business.
• Follow internal KPI for customer and supplier claims and report to higher management.

• Good understanding of 8D, FAIR’s methodology and associated tools.
• Experience in dealing with customer claims and supplier audits.
• Maintaining and managing the customer and supplier complaints database.
• Good understanding of Control Plan, FMEA and all relevant PPAP documentation.
• Ability to understand and work with technical drawings, as well as dimensionally measuring plastic parts with Non-Contact measurement equipment.
• Working knowledge of IATF 16949 or ISO9001:2015 requirements (advantage).
• Lean / Six Sigma (advantage).
• Kaizen (advantage).
• Methodical and process-driven.
• Excellent reporting skills and clear communication.
• Work with minimum or no supervision.
• Energetic, focused and committed, confident and approachable person.
• Proficient in Microsoft Windows Office.

• A competitive salary.
• 25 days holiday.
• Flexible holiday buy/sell scheme.
• Recognition and reward scheme.
• Internal and external learning and development.
• On-site Café (West Drayton site).
• Employee Assistance Programme.
• Cycle to Work & Tech Scheme.
• Enhanced Maternity & Partner leave.

Reliance Worldwide Corporation Ltd is proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an environment of belonging for all employees. All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.

If you need assistance or an accommodation during the application process because of a disability, it is available upon request. Your information will be kept confidential according to General Data Protection Regulation (GDPR).

CLOSING DATE: 11th February 2026