Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Join our team to handle customer calls and create service bookings.
- Company: We're a leading Aftersales Contact Centre in Ipswich, dedicated to outstanding customer service.
- Benefits: Enjoy flexible working options and perks like loan cars and service plans.
- Why this job: Build relationships with customers while enhancing your communication skills in a supportive environment.
- Qualifications: Excellent communication skills and IT literacy are essential; no prior experience needed.
- Other info: No cold-calling involved, just genuine customer interactions!
The predicted salary is between 24000 - 36000 £ per year.
We are looking to recruit an enthusiastic and confident individual to join the team at our Aftersales Contact Centre in Ipswich, creating bookings for servicing and repairs whilst delivering outstanding customer service.
Main Responsibilities include:
- Handling inbound & outbound telephone calls to existing customers (No Cold-Calling)
- Accurately create bookings as required, covering any costs and customers’ requirements, such as loan cars, collection service etc.
- Responding to customer emails and chat enquiries through our website in a prompt and professional manner
- To up-sell additional products and service plans which are suited to the vehicle and customer.
- Providing a high level of customer service which will allow you to build relationships with our customers to retain business
The Ideal Candidate
- Have excellent communication skills and the ability to build trust and rapport with customers and colleagues
- Be customer focused and passionate about their work
- Have the ability to prioritise their workload and multi-task
- Be IT alliterate with the ability to use multiple systems at once
- Ability to problem solve and think on their feet
#J-18808-Ljbffr
Contact Centre Advisor employer: JOHN GROSE GROUP LIMITED
Contact Detail:
JOHN GROSE GROUP LIMITED Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Contact Centre Advisor
✨Tip Number 1
Familiarise yourself with our products and services. Understanding what we offer will not only help you answer customer queries effectively but also enable you to up-sell additional products confidently during your calls.
✨Tip Number 2
Practice your communication skills. Since the role involves handling inbound and outbound calls, being articulate and friendly is key. Consider role-playing scenarios with friends or family to build your confidence.
✨Tip Number 3
Get comfortable with technology. As the job requires using multiple systems simultaneously, spend some time familiarising yourself with common contact centre software and tools to ensure you're ready to hit the ground running.
✨Tip Number 4
Showcase your problem-solving skills. Think of examples from your past experiences where you've successfully resolved customer issues. This will demonstrate your ability to think on your feet and provide excellent service.
We think you need these skills to ace Contact Centre Advisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your customer service experience and communication skills. Use specific examples that demonstrate your ability to handle calls and build relationships with customers.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role. Mention your passion for customer service and how your skills align with the responsibilities of a Contact Centre Advisor.
Highlight Relevant Skills: In your application, emphasise your IT literacy and ability to multitask. Provide examples of how you've successfully managed multiple systems or tasks in previous roles.
Showcase Problem-Solving Abilities: Include instances where you've effectively solved customer issues or improved service delivery. This will demonstrate your capability to think on your feet, which is crucial for this position.
How to prepare for a job interview at JOHN GROSE GROUP LIMITED
✨Showcase Your Communication Skills
As a Contact Centre Advisor, excellent communication is key. During the interview, demonstrate your ability to articulate clearly and listen actively. You might want to prepare examples of how you've effectively communicated with customers in the past.
✨Emphasise Customer Focus
Make sure to highlight your passion for customer service. Share specific instances where you went above and beyond to meet a customer's needs or resolve an issue. This will show that you understand the importance of building relationships with customers.
✨Demonstrate Problem-Solving Skills
Prepare to discuss scenarios where you've had to think on your feet. Employers value candidates who can handle unexpected situations calmly and efficiently. Think of examples where you successfully resolved a problem for a customer.
✨Familiarise Yourself with IT Systems
Since the role requires using multiple systems, it’s beneficial to mention any relevant experience you have with technology. If you’ve used similar software or tools before, be ready to discuss how you adapted to them quickly.