Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Provide top-notch support for travel technology and enhance user satisfaction.
- Company: Join a dynamic, innovative family business with ambitious growth plans.
- Benefits: Enjoy a birthday day off, pension scheme, health cash plan, and gym discounts.
- Why this job: Be part of an exciting journey in a rapidly growing travel division.
- Qualifications: Experience in travel technology and strong problem-solving skills required.
- Other info: Hybrid role with opportunities for personal and professional development.
The predicted salary is between 28800 - 43200 £ per year.
Hybrid role with a minimum of 2 days in the office at any of our offices – London, Tunbridge Wells and Hessle (Hull)
The ‘Good’ things you can get:
- Birthday day off work
- Pension Scheme
- Life Assurance
- Health cash plan
- Gym and retail discounts
- Employee Assistance Programme and Virtual GP
- Family friendly policies including enhanced Mat/Pat leave and SPP
- Free Will writing service
- Employee Referral Scheme
- Employee Service Award Scheme
- Employee Volunteering and matched charitable donations
- Social events
- Discounted Travel
- Educational trips
We are looking for a Travel Support Specialist to join our Travel division at an exciting time in its journey where two recently travel management Companies have merged (Good Travel Management and CT Travel Group). This has developed into an £85m+ turnover company, with ambitious growth plans.
We are part of high growth, innovative 6thgeneration family business – John Good Group, who over the past two years have undergone considerable transformation and growth, including multiple acquisitions in several sectors.
The role is an exciting opportunity for anyone with a keen desire to develop and grow.
Some key aspects of the role will include:
- Customer Service Excellence: Act as the first point of contact for internal and external users requiring assistance with travel technology platforms. Provide timely, empathetic, and effective support to resolve issues and enhance user satisfaction.
- Change Management: Support the rollout of new technologies and system enhancements by coordinating testing, training, and communication. Ensure smooth transitions by anticipating user needs and mitigating resistance to change.
- Problem Solving & Technical Support: Troubleshoot technical issues across booking tools, mid-office systems, and integrations. Collaborate with vendors and internal teams to resolve complex problems and implement sustainable solutions.
- Knowledge Sharing & Training: Develop and deliver training sessions, user guides, and best practice documentation. Promote knowledge transfer within the team and across departments to elevate system literacy and confidence.
- Operational Efficiency: Monitor system performance and user feedback to identify opportunities for improvement. Contribute to the refinement of workflows and support processes to reduce friction and increase productivity.
About you
- Industry experience with travel technology background
- Strong GDS Experience, with previous experience of working with online booking tools
- Travel industry knowledge of fares and ticketing
- Proven track record in working in a support environment
- Ability to take control of a user support issue, good ability to trouble shoot give the end user confidence
- Ability to gather information and demonstrate a methodical approach to trouble shooting
- Proven track record in training
- Strong verbal and written communication skills
- Analytical Mindset
Diversity
We respect and value difference and seek to create an inclusive workplace which promotes and values the diversity of our employees. We believe in promoting an environment where everyone, from any background has access to the opportunities to grow and succeed.
Recruitment Agencies
Whilst we make every effort to directly source candidates for our live roles, we do have a very small, preferred supplier list on the occasion we may require additional support. We therefore do not accept speculative CVs and/or cold calls to our People Team or Hiring Managers.
GDPR
John Good Group care about your privacy and we are committed to processing your personal information in accordance with the GDPR Data Privacy Laws. By submitting your CV, you are agreeing to your personal data being retained in a secure location for up to 6 months to enable us to match and notify you of suitable opportunities. After this period your information will be confidentially destroyed.
CT Travel Group provides a wide range of travel services for both corporate and leisure markets. Renowned for its efficient travel account management, the company delivers cost-effective solutions for corporate clients worldwide. In addition, CT Travel Group’s leisure division specialises in creating unforgettable tailor-made and package holidays, offering personalised service and inspiration from their knowledgeable team. CT Travel Group is committed to making travel seamless and memorable for all clients.
Location
Hybrid role with a minimum of 2 days in the office at any of our offices – London, Tunbridge Wells and Hessle (Hull)
The ‘Good’ things you can get:
- Commission structure and discretionary annual bonus scheme
- Birthday day off work
- Pension Scheme
- Life Assurance
- Health cash plan
- Gym and retail discounts
- Employee Assistance Programme and Virtual GP
- Family friendly policies including enhanced Mat/Pat leave and SPP
- Free Will writing service
- Employee Referral Scheme
- Employee Service Award Scheme
- Employee Volunteering and matched charitable donations
- Social events
- Discounted Travel
- Educational trips
Apply Now
We respect and value difference and seek to create an inclusive workplace which promotes and values the diversity of our employees. We believe in promoting an environment where everyone, from any background has access to the opportunities to grow and succeed.
Recruitment Agencies
Whilst we make every effort to directly source candidates for our live roles, we do have a very small, preferred supplier list on the occasion we may require additional support. We therefore do not accept speculative CVs and/or cold calls to our HR Team or Hiring Managers.
GDPR
John Good & Sons care about your privacy and we are committed to processing your personal information in accordance with the GDPR Data Privacy Laws. By submitting your CV you are agreeing to your personal data being retained in a secure location for up to 6 months to enable us to match and notify you of suitable opportunities. After this period your information will be confidentially destroyed.
#J-18808-Ljbffr
Product Support Specialist employer: John Good Group
Contact Detail:
John Good Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Product Support Specialist
✨Tip Number 1
Get to know the company inside out! Research their values, recent news, and their travel technology platforms. This will help you tailor your conversations and show that you're genuinely interested in being part of their journey.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 3
Prepare for the interview by practising common questions related to customer service and problem-solving. Use the STAR method (Situation, Task, Action, Result) to structure your answers and demonstrate your experience effectively.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email reiterating your enthusiasm for the role can leave a lasting impression. Plus, it shows you’re proactive and keen to join the team!
We think you need these skills to ace Product Support Specialist
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the role of Product Support Specialist. Highlight your experience with travel technology and customer service, as these are key aspects we’re looking for.
Craft a Compelling Cover Letter: Use your cover letter to showcase your passion for the travel industry and how your skills align with our needs. We want to see your personality shine through, so don’t hold back!
Showcase Problem-Solving Skills: In your application, give examples of how you've tackled technical issues in the past. We love candidates who can demonstrate a methodical approach to troubleshooting and problem-solving.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity!
How to prepare for a job interview at John Good Group
✨Know Your Travel Tech
Make sure you brush up on your knowledge of travel technology platforms and GDS systems. Familiarise yourself with common issues users face and how to troubleshoot them. This will show that you're not just a candidate, but someone who can hit the ground running.
✨Showcase Your Customer Service Skills
Prepare examples of how you've provided excellent customer service in previous roles. Think about times when you resolved issues effectively or went above and beyond for a user. This is crucial for a role that focuses on customer satisfaction.
✨Be Ready for Change Management Questions
Since the company is undergoing significant changes, be prepared to discuss your experience with change management. Share specific instances where you've supported new technologies or processes, and how you helped others adapt to these changes.
✨Demonstrate Your Training Abilities
As part of the role involves training others, think of ways you've successfully trained or mentored colleagues in the past. Be ready to explain your approach to knowledge sharing and how you ensure others feel confident using new systems.