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- Tasks: Provide top-notch support for travel tech platforms and enhance user satisfaction.
- Company: Join a dynamic family business with ambitious growth plans in the travel industry.
- Benefits: Enjoy a birthday day off, health cash plan, and flexible working options.
- Why this job: Be part of an exciting journey in a rapidly growing company and make a real impact.
- Qualifications: Strong customer service skills and a passion for problem-solving.
- Other info: Opportunities for professional development and fun social events await you!
The predicted salary is between 36000 - 60000 £ per year.
Hybrid role with a minimum of 2 days in the office at any of our offices – London, Tunbridge Wells and Hessle (Hull). Remote working will also be considered with flexibility to travel to London for onboarding and occasional meetings.
The good things you can get:
- Birthday day off work
- Pension Scheme
- Life Assurance
- Health cash plan including gym and retail discounts
- Employee Assistance Programme and Virtual GP
- Family friendly policies including enhanced Mat/Pat leave and SPP
- Free Will writing service
- Employee Referral Scheme
- Employee Service Award Scheme
- Employee Volunteering and matched charitable donations
- Twice Yearly entry to Living the Dream draw
- Social events
- Discounted Travel
- Educational trips
- Commission structure and discretionary annual bonus scheme
We are looking for a Travel Support Specialist to join our Travel division at an exciting time in its journey where two recently travel management companies have merged (Good Travel Management and CT Travel Group) to create The Good Travel Collective. This has created an £85m+ turnover company, with ambitious growth plans.
We are part of a high growth, innovative 6th generation family business – John Good Group, which has undergone considerable transformation and growth, including multiple acquisitions in several sectors. The role is an exciting opportunity for anyone with a keen desire to develop and grow.
Key responsibilities
- Customer Service Excellence: Act as the first point of contact for internal and external users requiring assistance with travel technology platforms. Provide timely, empathetic, and effective support to resolve issues and enhance user satisfaction.
- Change Management: Support the rollout of new technologies and system enhancements by coordinating testing, training, and communication. Ensure smooth transitions by anticipating user needs and mitigating resistance to change.
- Problem Solving & Technical Support: Troubleshoot technical issues across booking tools, mid-office systems, and integrations. Collaborate with vendors and internal teams to resolve complex problems and implement sustainable solutions.
- Knowledge Sharing & Training: Develop and deliver training sessions, user guides, and best practice documentation.
Product Support Specialist in London employer: John Good Group
Contact Detail:
John Good Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Product Support Specialist in London
✨Tip Number 1
Network like a pro! Reach out to people in the travel industry, especially those who work at The Good Travel Collective. A friendly chat can open doors and give you insider info about the company culture and what they really value.
✨Tip Number 2
Prepare for the interview by brushing up on your customer service skills. Think of examples where you've gone above and beyond to help someone. We want to see that you can provide that top-notch support they’re looking for!
✨Tip Number 3
Show off your problem-solving skills! Be ready to discuss how you've tackled technical issues in the past. They’ll love hearing about your approach to troubleshooting and how you’ve made things easier for users.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Product Support Specialist in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Product Support Specialist role. Highlight any customer service experience and technical skills that show you can handle travel technology platforms.
Craft a Compelling Cover Letter: Use your cover letter to tell us why you're excited about joining our team at The Good Travel Collective. Share specific examples of how you've provided excellent customer service or solved problems in previous roles.
Showcase Your Problem-Solving Skills: In your application, give us a sneak peek into your problem-solving abilities. Describe a time when you tackled a tricky issue, especially if it involved technology or customer support.
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of getting noticed. It’s the easiest way for us to keep track of your application and get back to you quickly!
How to prepare for a job interview at John Good Group
✨Know the Company Inside Out
Before your interview, take some time to research the company and its recent developments, especially the merger that created The Good Travel Collective. Understanding their mission, values, and growth plans will help you tailor your responses and show genuine interest.
✨Showcase Your Customer Service Skills
As a Product Support Specialist, you'll be the first point of contact for users. Prepare examples from your past experiences where you've provided excellent customer service, resolved issues, or enhanced user satisfaction. Be ready to discuss how you handle difficult situations with empathy and effectiveness.
✨Demonstrate Problem-Solving Abilities
Think of specific instances where you've successfully troubleshot technical issues or implemented solutions. Highlight your analytical skills and ability to collaborate with teams to resolve complex problems, as this is crucial for the role.
✨Prepare for Change Management Questions
Since the role involves supporting new technologies and system enhancements, be prepared to discuss your experience with change management. Share how you've helped others adapt to new systems or processes, and your approach to training and knowledge sharing.
