At a Glance
- Tasks: Lead HR operations, ensuring smooth processes and a positive colleague experience.
- Company: Join The Good Travel Collective, a dynamic and values-driven company.
- Benefits: Enjoy competitive salary, birthday off, health cash plan, and more perks.
- Other info: Flexible working with opportunities for travel and career growth.
- Why this job: Make a real impact in a growing business while supporting your colleagues.
- Qualifications: Experience in HR management, strong knowledge of UK employment law, and coaching skills.
The predicted salary is between 48000 - 53000 £ per year.
Full time, Monday to Friday, 37.5 hours per week
Based Hessle, East Yorkshire with one day from home. Flexibility for monthly travel to Tunbridge Wells and Central London offices, travel covered by the business.
- The ‘Good’ things you can get
- Birthday day off work
- Contributory Pension Scheme – matched up to 8%
- Life Assurance – up to 4 x salary
- Health cash plan including Gym and retail discounts
- Employee Assistance Programme and Virtual GP
- Employee Service Award Scheme recognising service levels with gifts, experiences and holidays
- Family friendly policies including enhanced Mat/Pat leave and SPP
- Free Will writing service
- Employee Referral Scheme
- Employee Volunteering days and matched charitable donations
- Social events
- Discounted Travel
The Good Travel Collective is looking for an experienced HR Operations Manager to be a pivotal part of our Travel Division, continuing to build the strong operational foundations that help our people, managers and teams to do their best work and deliver our ambitious growth plans.
You’ll lead the day-to-day delivery of our HR Operations, making sure our processes, systems and data are efficient, compliant and genuinely easy to use.
You’ll join a values-led business with bold growth plans, backed by the wider John Good Group.
If you’re passionate about making people processes work brilliantly, supporting managers and creating a positive, consistent colleague experience, this is a brilliant opportunity to make a real impact.
- What you’ll be doing
- Leading a high-quality People operations service across the full employee lifecycle, onboarding, HRIS administration, payroll coordination, offboarding and day to day HR enquiries.
- Managing, coaching and developing a Junior People Advisor, setting clear standards and creating a responsive, first-time right service for managers and colleagues.
- Owning and improving core people process and templates for the Travel Division, ensuring they are clear, compliant and simple to follow.
- Overseeing employee relations casework (including more complex cases where needed), ensuring fair, timely and consistent outcomes in line with employment law and company policy.
- Using insight from absence, turnover and engagement data to highlight trends, reduce risk and support better practices across the division.
- Driving continuous improvement, simplifying workflows, removing duplication, and championing the thoughtful use of technology, automation and AI enabled tools to improve efficiency and employee experience.
- Co-ordinating reward and benefits activity for the Travel Division, including supporting salary banding development, benchmarking and cyclical processes.
- Supporting engagement and culture initiatives, including surveys, action planning and the co-ordination of learning and development activity.
About you
We’re looking for someone who is confident in the operational details but commercially minded and ambitious enough to grow with us.
- Significant generalist human resources experience in a HR Manager role, for a multi-site or multi business unit environment ideally in a small team or standalone set-up (experience gained in travel, hospitality or retail related sectors is a bonus) with a headcount of c.130.
- Strong knowledge of UK employment law and HR Best practice, with a track record of supporting complex ER cases.
- Proven experience of owning HR processes and systems, maintain high data integrity and turning people data into clear, actionable insight for senior leaders.
- Previous experience managing or coaching HR advisors / administrators with a practical, supportive leadership style
- A continuous improvement mindset, comfortable mapping processes, spotting inefficiencies and implementing pragmatic changes that make life easier for managers and colleagues.
- Confidence working with digital tools, automation and AI enabled solutions to improve HR service delivery and reporting.
- Excellent communication skills, able to build trust quickly and work collaboratively with managers and colleagues across the business.
About us
Good Travel Management acquired and merged with CT Business Travel in October 2024 to become The Good Travel Collective.
Today, we’re a £90m+ business with ambitious plans to double in size over the next five years.
As part of the John Good Group, a sixth-generation family business, we’re driven by a strong commitment to People, Planet and Performance.
Diversity
We respect and value difference and seek to create an inclusive workplace which promotes and values the diversity of our employees.
We believe in promoting an environment where everyone, from any background has access to the opportunities to grow and succeed.
How we recruit & use your data
We predominantly source candidates directly and work with a very small preferred supplier list when needed, so we don’t accept speculative CVs or cold calls to our People Team or Hiring Managers.
We care about your privacy, and we are committed to processing your personal information in accordance with the GDPR Data Privacy Laws.
By submitting your CV, you are agreeing to your personal data being retained in a secure location for up to 6 months to enable us to match and notify you of suitable opportunities.
After this period your information will be confidentially destroyed.
The Good Travel Collectiveis a dynamic, forward-thinking parent company, built on the trusted foundation of over300 years of combined experience.
As part of the 6th-generation, family-owned John Good Group, we are driven by a commitment to exceptional service, sustainable practices, and social responsibility.
Our group brings together a range of travel businesses.
Together, we are united by a single mission: to provide business and leisure travellers with the tools and journeys they need to have fulfilling experiences around the world.
Location
Based Hessle, East Yorkshire with one day from home. Flexibility for monthly travel to Tunbridge Wells and Central London offices, travel covered by the business.
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HR Operations Manager in London employer: John Good Group
GT Events, part of The Good Travel Collective, is an exceptional employer that fosters a dynamic and inclusive work culture, offering a hybrid working model that promotes flexibility and work-life balance. With a strong focus on employee growth, the company provides numerous benefits including a contributory pension scheme, health cash plans, and opportunities for professional development, all while being part of a 6th generation family business committed to delivering memorable travel experiences. Join a passionate team where your contributions are valued, and enjoy unique perks like a birthday day off and discounted travel opportunities.
StudySmarter Expert Advice🤫
We think this is how you could land HR Operations Manager in London
✨Join HR Networks
Get involved in HR-specific communities, like the Chartered Institute of Personnel and Development (CIPD) and local HR meetups. This is a fantastic way to connect with industry professionals and learn about job openings before they even hit job boards!
✨Make Your Presence Known
Attend HR conferences and workshops in your area to network with potential employers. Don't be shy—introduce yourself, exchange business cards, and let them know you're keen on a full-time role in HR. Who knows, you might just land a friendly face at John Good Group!
✨Leverage Your University Connections
If you’re a recent grad or still in uni, tap into your career services and alumni network. Many universities have connections with companies looking for HR talent, so get those leads and apply through our website for a smoother application process.
✨Showcase Your HR Passion
Create content around HR topics you’re passionate about, like employee engagement or diversity initiatives. Share articles or insights on LinkedIn to demonstrate your knowledge and get noticed by recruiters. It’s a subtle yet effective way to show you’re the right fit for a full-time role at John Good Group.
We think you need these skills to ace HR Operations Manager in London
Some tips for your application 🫡
Show Off Your HR Skills:When you’re crafting your CV, make sure you highlight specific HR skills that are relevant to the role at John Good Group. Include any experience with recruitment processes, employee relations, or performance management, and don’t forget to mention your familiarity with HR software or tools that could give you an edge.
Tailor Your Cover Letter:Your cover letter is your chance to shine, so tailor it to John Good Group and the specific HR role. Highlight your passion for people management and how your unique approach can help foster a positive workplace culture. Be sure to sprinkle in examples from your past experiences that illustrate your problem-solving abilities and interpersonal skills.
Include Relevant Certifications:If you’ve got any HR certifications or relevant training under your belt, be sure to showcase them! These qualifications can really set you apart from other candidates when applying for this full-time HR position at John Good Group. List them prominently on your CV to catch the hiring manager's eye.
Align with Company Culture:Make sure your application speaks to John Good Group's values and culture. Research the company and align your experiences or values with what they stand for. This will show them that you're not only a fit for the role but also for the overall vibe of the team and organisation.
How to prepare for a job interview at John Good Group
✨Brush Up on HR Best Practices
As you're diving into human resources, it’s crucial to be well-versed in the latest HR practices and legislation. Get familiar with key topics like employee engagement, talent acquisition, and diversity initiatives, as these could easily pop up in your interview with John Good Group.
✨Know Your Recruitment Tools
Most HR roles involve using various recruitment tools and ATS (Applicant Tracking Systems). Make sure you can comfortably discuss platforms like Workday or Greenhouse. If you've had direct experience, share those examples; if not, show your eagerness to learn!
✨Highlight Your People Skills
A full-time HR role at John Good Group will require strong interpersonal skills. Prepare to share stories that demonstrate how you’ve successfully navigated conflicts or supported team members in past experiences. Authenticity goes a long way in this field.
✨Stay Current with HR Trends
Being up to speed with current HR trends, like remote working protocols or mental health initiatives, can set you apart. Be ready to discuss how these trends could impact John Good Group and how you would contribute to adapting HR strategies.
