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- Tasks: Provide on-site IT support and troubleshoot tech issues for clients.
- Company: Join a dynamic London-based IT service provider with a supportive culture.
- Benefits: Competitive salary, flexible work options, and opportunities for professional growth.
- Why this job: Be part of a team that values your ideas and helps you grow.
- Qualifications: 3-5 years of service desk experience and strong troubleshooting skills.
- Other info: Work in a vibrant environment with excellent career advancement opportunities.
The predicted salary is between 34000 - 51000 £ per year.
London-based IT service provider that helps businesses with managed IT, cybersecurity, and AI solutions.
If you thrive on solving problems, love working with technology, and are always looking to grow while helping clients succeed, this is the role for you. You will join a welcoming team that values your ideas and supports your development every step of the way.
Responsibilities- Provide on-site IT support to clients
- Travel to client sites, generally within walking distance of the office
- Troubleshoot and resolve technical issues across desktops, laptops, mobile devices, and cloud platforms
- Carry out scheduled and ad-hoc site visits, ensuring client systems are secure, up-to-date, and aligned with best practices
- Deliver excellent customer service through professional, timely, and empathetic interactions
- Identify opportunities for service improvement and share feedback with the wider team
- Stay current with Microsoft certifications and emerging technologies
- 3-5 years' service desk experience
- Previously worked for an MSP or had the opportunity to go to various client sites
- Windows & Mac troubleshooting experience
- Office 365, with experience supporting Outlook, OneDrive, SharePoint, Teams, and Intune
- Windows server elements including Active Directory, DNS, DHCP
- Troubleshoot and configure networking technologies such as WIFI, Firewalls & Routers
- Exposure to Azure Virtual Desktops desirable
- Following certs are desirable: MD-102, MS-700, CompTIA A+, Network+
McGregor Boyall is an equal opportunity employer and do not discriminate on any grounds.
Referrals increase your chances of interviewing at John Goddard Associates by 2x.
Seniority Level: Mid-Senior
Employment Type: Full-time
IT Field Engineer in City of London employer: John Goddard Associates
Contact Detail:
John Goddard Associates Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Field Engineer in City of London
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT field, especially those who work at John Goddard Associates or similar companies. A friendly chat can open doors and give you insider info on the hiring process.
✨Tip Number 2
Show off your skills! When you get the chance to meet potential employers, whether at a networking event or an interview, be ready to discuss specific examples of how you've solved problems in past roles. This will demonstrate your hands-on experience and problem-solving abilities.
✨Tip Number 3
Prepare for the unexpected! During interviews, you might face technical questions or even practical tests. Brush up on your troubleshooting skills and be ready to think on your feet. We believe in you!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search. Let’s get you that IT Field Engineer role!
We think you need these skills to ace IT Field Engineer in City of London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the IT Field Engineer role. Highlight your service desk experience and any relevant certifications to catch our eye!
Craft a Compelling Cover Letter: Use your cover letter to tell us why you’re passionate about technology and how you’ve helped clients succeed in the past. This is your chance to show off your personality and enthusiasm!
Showcase Problem-Solving Skills: In your application, give examples of how you've tackled technical issues in previous roles. We love seeing candidates who can think on their feet and provide excellent customer service.
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of getting noticed. It’s quick and easy, and we can’t wait to see what you bring to the table!
How to prepare for a job interview at John Goddard Associates
✨Know Your Tech Inside Out
Make sure you brush up on your technical skills, especially around Windows and Mac troubleshooting, Office 365, and networking technologies. Be ready to discuss specific scenarios where you've solved problems in these areas, as this will show your hands-on experience.
✨Showcase Your Customer Service Skills
Since delivering excellent customer service is key for this role, prepare examples of how you've handled client interactions in the past. Think about times when you went above and beyond to ensure a client's satisfaction, as this will highlight your empathetic approach.
✨Stay Current with Certifications
Familiarise yourself with the latest Microsoft certifications and emerging technologies relevant to the role. If you have any certifications like MD-102 or CompTIA A+, be sure to mention them, as they can set you apart from other candidates.
✨Prepare Questions for Them
Interviews are a two-way street, so come prepared with thoughtful questions about the company culture, team dynamics, and opportunities for growth. This shows your genuine interest in the role and helps you assess if it's the right fit for you.
