General Manager in Exeter

An exciting opportunity to lead, grow and make a real difference

We are looking for an exceptional General Manager to lead one of our holiday parks and play a key role in the continued growth of our family-owned and run holiday park business.

This is much more than a traditional park management role.

We are looking for a dynamic, commercially minded and forward-thinking leader who can inspire an established team, deliver an outstanding experience for our guests and take genuine ownership of the performance of the park.

As General Manager, you will effectively run the park as your own business.

You will have responsibility for its people, guest experience, operational standards and commercial performance, with the freedom and support to identify opportunities, make improvements and drive profitable growth.

Being family owned means we can make decisions quickly, listen to good ideas and give our managers the opportunity to have a real influence on the business.

The role

You will provide visible, hands-on leadership across all areas of the park, creating a culture where high standards, commercial awareness and excellent customer service become everyone's responsibility.

Your responsibilities will include

• Leading, motivating and developing an established team, creating a positive, high-performance culture.
• Taking full ownership of the park's revenue, profitability and overall financial performance.
• Delivering an excellent guest experience and ensuring consistently high standards throughout the customer journey.
• Maintaining outstanding standards across accommodation, grounds, facilities, housekeeping, maintenance, food & beverage and leisure operations.
• Developing and retaining talented people, ensuring managers and team members understand what is expected of them and are supported to succeed.
• Managing payroll and other operating costs effectively without compromising the guest experience.
• Setting clear objectives for departmental managers and holding the team accountable for delivery.
• Using guest feedback, commercial information and operational data to continually improve the park.
• Ensuring the park operates safely and complies with all relevant health & safety, licensing and company requirements.
• Building strong relationships with owners, guests, suppliers and the local community.
• Working closely with the Directors and wider senior management team, contributing ideas and sharing best practice across the business.
• Who we're looking for
• We want a General Manager who will look at the park and constantly ask:

How can we make this better? How can we grow? How can we give our guests an even better experience?

You will ideally have

• Strong leadership experience within holiday parks, hotels, leisure or hospitality.
• A proven ability to lead, engage and inspire teams.
• Experience managing budgets and delivering against financial targets.
• High personal standards and strong attention to detail.
• A hands-on leadership style and the willingness to be visible around the business.
• Excellent communication and people-management skills.
• The ability to remain calm, decisive and solutions-focused in a fast-moving seasonal business.
• A genuine passion for hospitality and creating memorable holidays for our guests.

Why join us?

We are a family-owned and family-run business, and that makes us different.

Our General Managers aren't simply there to implement instructions from head office.

We want them to think commercially, bring forward ideas and take genuine ownership of their park.

You'll have the opportunity to

• Lead an established park and team with significant potential.
• Have a real influence over the direction and performance of the business.
• Work directly with senior management and the owners of the company.
• Make decisions and see the results of those decisions quickly.
• Develop your own team and create a park culture you are proud of.
• Be part of an ambitious business focused on improving, investing and growing.

For the right person, this is an opportunity to put your own stamp on a holiday park, lead a great team and directly influence its future success.

Competitive salary package plus bonus scheme and live-in accommodation.

The role will be based in the South West of England.

Interested?

If you're an energetic and commercially driven leader who enjoys developing people, improving businesses and delivering exceptional guest experiences, we'd love to hear from you.

Please send your cv and introductory email to