At a Glance
- Tasks: Provide on-site engineering services, maintain and repair equipment, and ensure top-notch customer service.
- Company: Join a leading company in the generator service industry with a focus on innovation.
- Benefits: Competitive salary, training opportunities, and a chance to work with cutting-edge technology.
- Other info: Dynamic team environment with opportunities for career progression and continuous development.
- Why this job: Make a real impact by solving problems and delivering excellent service to customers.
- Qualifications: Experience in mechanical/electrical engineering or diesel fitting is essential.
Our Field Service Engineers provide professional engineering services on-site with our customers. In this role, you will ensure our assets are maintained to the highest standards, commission Flybrid, Hybrid, and Sync packages, and deliver on our promises to our customers while meeting the core needs of the business.
Key Responsibilities
- Maintenance & Service: Carry out planned servicing and maintenance of company equipment, as well as repairing and maintaining machinery per company and manufacturer requirements.
- Diagnostics & Repair: Accurately fault find and diagnose both mechanical and electrical issues, identifying required specialist equipment and connectors.
- Testing & Setup: Utilise proper testing equipment for effective repair and maintenance, ensuring all equipment is set up according to Contract Customer's Specifications.
- Fleet Modification: Modify the generator fleet where required, following direct instruction from the Technical Manager.
- Breakdown Support: Attend equipment breakdowns as necessary to support and deliver excellent customer service levels.
- Flexibility & Teamwork: Actively participate in the on-call Rota system and work overtime (sometimes at short notice) to support the business.
- Continuous Development: Support the development of high-performance teams by attending planned training and positively engaging with the training provider.
- Compliance: Adhere to the John F Hunt Integrated Management Systems, including Health and Safety, Environmental, Quality, and all associated policies.
- Ad Hoc Duties: Complete any other technical-related services or ad hoc duties as required by the business.
Desired Skills and Experience
- Technical Background: Proven experience in mechanical/electrical engineering or diesel fitting.
- Industry Knowledge: Deep Sea knowledge and/or synchronising experience is highly desirable.
- Technical Familiarity: Comfortable working with electronic systems and mechanical components, including engines and alternators.
- Autonomy & Organisation: Highly organised self-starter with the ability to work autonomously, prioritise a variety of daily tasks, and work under pressure to meet strict deadlines.
- Communication & Discretion: Excellent communication skills with a confident, friendly, and professional manner; able to handle tasks with full confidentiality, tact, and diplomacy.
- Customer Focus: A strong customer-centric mindset with a focus on delivering excellent service.
- Teamwork: Experience working effectively within a team environment as well as on your own initiative with minimal supervision.
- IT Literacy: Good IT skills.
Key Competencies
- Critical thinking and problem-solving skills
- Planning, organising, and decision-making
- Adaptability and strong customer service skills
- Willingness to support the business through overtime and on-call schedules
What's Next? If you are a skilled engineer looking to progress your career with an industry leader, please apply with your updated CV today.
Generator Field Service Engineer in Gateshead employer: John F Hunt Power
At John F Hunt, we pride ourselves on being an exceptional employer, offering our Generator Field Service Engineers a dynamic work environment that fosters professional growth and development. With a strong commitment to employee training and a culture of teamwork, we ensure that our engineers are equipped with the skills needed to excel in their roles while delivering top-notch service to our customers. Located in a vibrant area, we provide competitive benefits and a supportive atmosphere that values flexibility and innovation.
