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- Tasks: Lead a team of engineers in delivering top-notch aftersales service.
- Company: Join John Deere, a legendary company in agriculture and forestry since 1837.
- Benefits: Enjoy a competitive salary, generous holiday allowance, and career growth opportunities.
- Why this job: Be part of a global leader, shaping the future of aftersales services with a supportive culture.
- Qualifications: Strong leadership skills and experience in customer support and aftersales management required.
- Other info: This is a full-time, permanent role based in Perth, UK.
The predicted salary is between 48000 - 72000 £ per year.
Position: Service Manager
Location: Perth, UK
Contract: full time, permanent
Hours: 40 hours per week
Founded in 1837, John Deere is an iconic company providing advanced products and services for agriculture, construction, forestry, ground care and power systems. John Deere Forestry is the world\’s premier designer and distributor of forestry equipment.
We are now looking for a Service Manager to lead a well established team of engineers to join their busy After Sales team.
Based at their facility in Perth, the successful candidate will be responsible for all Workshop and Field Operations throughout North Scotland and responsible for leading, supporting and developing a nationwide team of engineers. The successful applicant would also hold a place on the management group and be responsible for the continued growth of the companies aftersales business.
- Do you have strong leadership skills and the ability to coach a team to success?
- Do you have excellent communication skills and proven record in aftersales business acumen?
If this sounds like you, this may be an outstanding opportunity to join one of the world’s leading companies
Primary Responsibilities & Tasks
- Responsible for all field and workshop activities in area of responsibility
- Responsible for the delivery of Service Department budget and other Key Metrics
- Pursues new possibilities to improve aftersales services
- Monitors high-level product problems/concerns and seeks commitment from appropriate departments/units so that necessary actions can be taken
- Develop and manage a team to achieve expected individual and department performance metrics and goals
- Builds and maintains customer relationships, including visits
You Will Have
- Experience of leading a modern customer support organisation in a dynamic and demanding environment, to provide market leading customer service
- Experience of managing a team of high performing engineers
- Ability to utilise modern business systems
- Knowledge of current H&S legislation
- Proven business acumen
Other suitable skills and experience include: Lead Engineer, After Sales Manager, Senior Engineer. Service Manager Roles Perth, Team Leader, Field Team Leader
For The Successful Candidate We Offer
- Attractive remuneration package, including a generous holiday allowance and pension.
- Opportunities for Career progression and development within a leading global company.
John Deere is an equal opportunities employer. If you feel you have the skills, knowledge and positive approach to do this role please apply vis John Deere Vacancies.
Closing date: 29th August 2025 #J-18808-Ljbffr
Service Manager employer: John Deere
Contact Detail:
John Deere Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Manager
✨Tip Number 1
Familiarise yourself with John Deere's products and services, especially in the forestry sector. Understanding their offerings will help you speak confidently about how you can enhance their aftersales service.
✨Tip Number 2
Network with current or former employees of John Deere, particularly those in management or engineering roles. They can provide valuable insights into the company culture and expectations for the Service Manager position.
✨Tip Number 3
Prepare to discuss specific examples of how you've successfully led teams in a customer support environment. Highlight your leadership style and how it aligns with John Deere's commitment to customer service excellence.
✨Tip Number 4
Research the latest trends in aftersales service and customer support within the agricultural and forestry sectors. Being knowledgeable about industry advancements will demonstrate your proactive approach and readiness to drive improvements.
We think you need these skills to ace Service Manager
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Service Manager at John Deere. Highlight your leadership skills and experience in aftersales business acumen in your application.
Tailor Your CV: Customise your CV to reflect your relevant experience in managing teams and delivering customer service. Use specific examples that demonstrate your ability to lead and develop a team of engineers.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the role and the company. Mention your understanding of the forestry equipment industry and how your skills align with the company's goals.
Proofread Your Application: Before submitting, carefully proofread your application materials. Ensure there are no spelling or grammatical errors, as these can create a negative impression. A polished application reflects your attention to detail.
How to prepare for a job interview at John Deere
✨Showcase Your Leadership Skills
As a Service Manager, strong leadership is key. Be prepared to discuss your previous experiences in leading teams, how you motivate and develop your staff, and any specific examples of successful team outcomes you've achieved.
✨Demonstrate Your Business Acumen
John Deere values candidates with a solid understanding of aftersales business. Be ready to talk about your experience managing budgets, achieving performance metrics, and any strategies you've implemented to improve service delivery.
✨Highlight Your Communication Skills
Effective communication is crucial for this role. Prepare to provide examples of how you've built and maintained customer relationships, as well as how you've communicated with your team to ensure everyone is aligned and informed.
✨Familiarise Yourself with H&S Legislation
Knowledge of current health and safety legislation is important for the position. Brush up on relevant regulations and be ready to discuss how you've ensured compliance in previous roles, particularly in a workshop or field environment.
