At a Glance
- Tasks: Lead and develop a nationwide team of engineers in the Forestry Division.
- Company: Join John Deere, a global leader in advanced agricultural and forestry solutions.
- Benefits: Enjoy 25 days holiday, competitive bonuses, and a market-leading pension scheme.
- Other info: Diversity and inclusion are at the heart of our culture.
- Why this job: Make a real impact in a dynamic environment with opportunities for growth.
- Qualifications: Experience in customer support and team management is preferred.
The predicted salary is between 50000 - 60000 £ per year.
Location: Perth, UK
Contract: Full time, permanent
Hours: 40 hours per week
Founded in 1837, John Deere is an iconic company providing advanced products and services for agriculture, construction, forestry, ground care and power systems. John Deere Forestry is the world's premier designer and distributor of forestry equipment.
We are excited to offer a fantastic opportunity for a Service Manager to join our Forestry Division, based in Perth. This is a key role where you’ll drive operational excellence and support the continued success of our team. The successful candidate will be responsible for leading, supporting and developing a nationwide team of engineers and all Workshop and Field Operations throughout North Scotland and will hold a place on the management group and be responsible for the continued growth of the company’s aftersales business. Candidates are required to live within commuting distance.
Primary Responsibilities & Tasks
- Responsible for all field and workshop activities in area of responsibility
- Responsible for the delivery of Service Department budget and other Key Metrics
- Pursues new possibilities to improve aftersales service, including customer visits
- Monitors high-level product problems/concerns and seeks commitment from appropriate departments/units so that necessary actions can be taken
- Develop and manage a team to achieve expected individual and department performance metrics and goals
What skills you need
- Experience and/or knowledge of the Forestry industry (desirable but not essential)
- Experience of leading a modern customer support organisation in a dynamic and demanding environment to provide market leading customer service
- Experience of managing a team of high performing engineers
- Ability to utilise modern business systems
- Knowledge of current Health & Safety legislation
- Full UK Driving Licence
What makes you stand out
- Excellent communication and customer service skills
- Flexible mindset and the ability to lead change
- Ability to engage and inspire others
What we offer
At John Deere, we recognise that our people are our greatest asset. With over 70,000 employees worldwide, we offer real opportunities to grow locally and globally. We provide comprehensive and competitive rewards package including:
- 25 days’ holiday + bank holidays (increasing with service)
- Option to sell holidays
- Competitive bonus scheme
- Market-leading pension scheme with up to 12% employer contribution
- Group Income Protection & Life Assurance
- Inclusive working environment
- Ongoing investment in your development and career progression
If this sounds like you, this may be an outstanding opportunity to join one of the world’s leading companies. No matter who you are - you are welcome at John Deere. We firmly believe that diversity and inclusion make us even stronger.
Closing date: Friday 12th June 2026
Service Manager employer: John Deere US
At John Deere, we pride ourselves on being an exceptional employer, offering a dynamic work culture that fosters growth and innovation. As a Service Manager in our Forestry Division based in Perth, you'll benefit from a competitive rewards package, including generous holiday allowances and a market-leading pension scheme, while working in an inclusive environment that values diversity. With over 70,000 employees globally, we provide ample opportunities for career progression and personal development, making this a truly rewarding place to build your future.
StudySmarter Expert Advice🤫
We think this is how you could land Service Manager
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect with current employees at John Deere. You never know who might give you a heads-up about an opportunity or even put in a good word for you.
✨Tip Number 2
Prepare for the interview by researching the company and its values. Understand their products and services, especially in the forestry sector. This will help you show that you're genuinely interested and ready to contribute to their success.
✨Tip Number 3
Practice your answers to common interview questions, but don’t sound rehearsed. Use the STAR method (Situation, Task, Action, Result) to structure your responses, especially when discussing your leadership experience and customer service skills.
✨Tip Number 4
Don’t forget to follow up after your interview! A simple thank-you email can go a long way in showing your enthusiasm for the role and keeping you top of mind for the hiring team. And remember, apply through our website for the best chance!
We think you need these skills to ace Service Manager
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Service Manager role. Highlight your experience in leading teams and managing customer support organisations, as well as any relevant skills that match the job description.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about the forestry industry and how your leadership style can drive operational excellence at John Deere.
Showcase Your Achievements:Don’t just list your responsibilities; showcase your achievements! Use specific examples of how you've improved service delivery or led successful projects in previous roles.
Apply Through Our Website:We encourage you to apply through our website for a smooth application process. It’s the best way for us to receive your application and get you on the path to joining our team!
How to prepare for a job interview at John Deere US
✨Know Your Stuff
Make sure you brush up on your knowledge of the forestry industry and John Deere's products. Familiarise yourself with their services and how they stand out in the market. This will show that you're genuinely interested and ready to contribute.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led teams in the past. Think about specific challenges you faced and how you motivated your team to overcome them. This is crucial for a Service Manager role, so be ready to discuss your approach to leadership.
✨Demonstrate Customer Focus
Since customer service is key, come prepared with stories that highlight your ability to engage with customers and resolve issues. Think about times when you went above and beyond to ensure customer satisfaction, as this will resonate well with the interviewers.
✨Ask Insightful Questions
Prepare thoughtful questions about the company’s future plans, especially regarding aftersales service and team development. This shows that you're not just interested in the role but also in how you can help drive the company's success.
