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For Companies At a Glance
- Tasks: Engage with customers, provide product info, and manage orders at our Norwich branch.
- Company: Join JDP, a leading expert in civils drainage and water management with over 50 years of experience.
- Benefits: Enjoy competitive pay, a contributory pension scheme, and comprehensive training for career growth.
- Why this job: Be part of a dynamic team where your customer service skills can shine and make a real impact.
- Qualifications: Strong selling ability, excellent communication, problem-solving skills, and basic computer knowledge required.
- Other info: This role offers a chance to grow within a stable, globally-backed company.
The predicted salary is between 28800 - 43200 £ per year.
At JDP, we are the experts in civils drainage and water management. For over half a century we’ve been combining quality products, knowledgeable staff, dedicated delivery, a national branch network and technical assistance to betheone-stop shop for our customers. We continue to experience remarkable growth and stability and this is thanks to our unwavering commitment to excellent customer service and robust business strategy. Following fantastic results in 2024 we continue to go from strength to strength. Our people are at the heart of our operations and we pride ourselves on being a great company to work for!
Do you have a passion for customer service? Are you motivated by results? Yes? Then get in touch!
We are actively looking to appoint a Trade Counter Sales person to join the successful team in our Norwich Branch.
If you enjoy working in a fast paced environment where you can really make a difference whilst at the same time ensuring that the last customer of the day receives the same high standard of service as the first, then we may have the perfect opportunity for you!
In this role the Trade Counter Sales person will often be the first point of contact for customers. Duties involve:
· Run the day to day processes of the branch
· Providing customers with product and service information
· Proactive selling on the telephone
· Advising and assisting customers at the Trade Counter
· Delivering excellent customer service and communication
· Processing enquiries and orders accurately and within the time dedicated by the customer deadline
· Create proactive trade counter promotions to customers to maximise the growth of the branch
Profile
Job Requirements:
Selling ability
Excellent communication skills and problem solving abilities
Sound organisational skills
Professional manner
Knowledge of our range of products & their uses
Good knowledge of computers and MS Office suite
Offer
- Enjoy a long-term career with a stable and growing UK company, proudly owned by a global group.
- Receive a competitive salary that reflects your skills and contributions.
- Secure your future with our contributory pension scheme.
- Access full support and training to help you thrive in your role.
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Trade Counter Sales employer: John Davidson Pipes Limited
Contact Detail:
John Davidson Pipes Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Trade Counter Sales
✨Tip Number 1
Familiarise yourself with the products and services offered by JDP. Understanding the specifics of civils drainage and water management will not only boost your confidence but also enable you to provide informed advice to customers, making you a valuable asset during the interview.
✨Tip Number 2
Demonstrate your customer service skills in your interactions. Whether it's through networking or during the application process, showcase examples where you've gone above and beyond for customers. This will highlight your passion for excellent service, which is crucial for the Trade Counter Sales role.
✨Tip Number 3
Prepare to discuss your sales techniques and how you handle challenges. Think of specific instances where you've successfully sold a product or resolved a customer's issue. This will show your potential employer that you're results-driven and capable of thriving in a fast-paced environment.
✨Tip Number 4
Research JDP's company culture and values. Being able to articulate why you want to work for them and how you align with their commitment to customer service will set you apart from other candidates. It shows that you're not just looking for any job, but that you're genuinely interested in being part of their team.
We think you need these skills to ace Trade Counter Sales
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and requirements for the Trade Counter Sales position. Tailor your application to highlight how your skills and experiences align with these aspects.
Highlight Customer Service Experience: Since the role emphasises excellent customer service, make sure to include specific examples from your past experiences where you successfully assisted customers or resolved issues. This will demonstrate your suitability for the position.
Showcase Relevant Skills: Emphasise your selling ability, communication skills, and organisational skills in your CV and cover letter. Use bullet points to clearly outline these skills and provide evidence of how you've applied them in previous roles.
Craft a Compelling Cover Letter: Write a personalised cover letter that expresses your enthusiasm for the role and the company. Mention why you want to work at JDP and how you can contribute to their commitment to excellent customer service.
How to prepare for a job interview at John Davidson Pipes Limited
✨Showcase Your Customer Service Skills
Since the role involves being the first point of contact for customers, it's crucial to demonstrate your passion for customer service. Prepare examples from your past experiences where you went above and beyond to assist a customer or resolve an issue.
✨Know the Products Inside Out
Familiarise yourself with the range of products offered by JDP, especially those related to civils drainage and water management. Being able to discuss product features and benefits confidently will show your commitment and readiness for the role.
✨Prepare for Proactive Selling Scenarios
As proactive selling is a key part of the job, think about how you can approach this during the interview. Be ready to discuss techniques you've used in the past to upsell or cross-sell products effectively.
✨Demonstrate Strong Communication Skills
Effective communication is essential in this role. Practice articulating your thoughts clearly and concisely. You might also want to prepare for common interview questions that assess your problem-solving abilities and how you handle customer inquiries.
