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For Companies At a Glance
- Tasks: Engage with customers online, manage orders, and ensure top-notch service.
- Company: Join JDP, a leader in civils drainage and water management with over 50 years of expertise.
- Benefits: Enjoy competitive pay, monthly bonuses, a pension scheme, and comprehensive training.
- Why this job: Be part of a passionate team in a fast-paced environment that values your contributions.
- Qualifications: Experience in e-commerce sales, strong communication skills, and a problem-solving mindset required.
- Other info: Work from our new distribution centre in Radcliffe and grow with a stable company.
The predicted salary is between 28800 - 42000 £ per year.
At JDP, we are the experts in civils drainage and water management. For over half a century we’ve been combining quality products, knowledgeable staff, dedicated delivery, a national branch network and technical assistance to be the one-stop shop for our customers. We continue to experience remarkable growth and stability and this is thanks to our unwavering commitment to excellent customer service and robust business strategy. Following fantastic results in 2024 we continue to go from strength to strength and are already ahead of budget for the current year smashing our best ever trading months twice this year already. Now is the time to become as passionate about pipework as we are. Our people are at the heart of our operations and we pride ourselves on being a great company to work for!
Do you have a passion for Sales? Are you motivated by results? Do you have experience working in an online salesrole?
We have an exciting opportunity for an E-CommerceSales Person to join the team inour brand new distribution centre in Radcliffe!
If you enjoy working in a fast paced sales environment where you can really make a difference whilst supplying our customers with the highest standard of service and information, then we may have the perfect opportunity for you!
In this role the Ecommerce Sales Person will often be the first point of contact the customer has with regards to online ordering, queries and issues.
Duties:
- Delivering excellent customer service and communication through various channels, including email, phone, and online chat, addressing customer enquiries about products, orders, and services.
- Managing and processing customer orders accurately and efficiently from placement to delivery.
- Overseeing the day-to-day management of the online store, including updating product availability and ensuring accurate product information.
- Proactively reaching out to customers, prospects, and B2B account holders to maximise the growth of the e-commerce platform.
- Liaising with delivery providers, including Royal Mail and private couriers.
- Resolving customer complaints, and managing the return and refunds process in a timely and professional manner.
Profile
Required:
- Proven experience in an e-commerce sales role is essential.
- Strong customer service skills with a problem-solving mindset.
- Excellent communication and organisational skills.
- Enthusiastic and professional telephone manner.
- Experience with BigCommerce or a similar e-commerce platform.
- Able to work using your own initiative within a demanding target driven environment.
- Experience with selling on Amazon, eBay, or other third-party marketplaces.
- Good knowledge and understanding of the legislation related to distance selling (e.g. consumer rights, return policies).
- Experience of our products and industry would be advantageous but not essential.
Offer
- Enjoy a long-term career with a stable and growing UK company, proudly owned by a global group.
- Receive a competitive salary that reflects your skills and contributions.
- Benefit from a monthly bonus scheme that rewards your hard work and dedication.
- Secure your future with our contributory pension scheme.
- Access full support and training to help you thrive in your role
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E-commerce Sales Person employer: John Davidson Pipes Limited
Contact Detail:
John Davidson Pipes Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land E-commerce Sales Person
✨Tip Number 1
Familiarise yourself with the e-commerce platforms mentioned in the job description, especially BigCommerce. Understanding how to navigate and manage an online store will give you a significant edge during interviews.
✨Tip Number 2
Brush up on your knowledge of consumer rights and return policies related to distance selling. Being well-versed in these areas will demonstrate your commitment to excellent customer service and problem-solving skills.
✨Tip Number 3
Prepare examples from your previous experience that showcase your ability to handle customer queries and complaints effectively. Highlighting your communication skills and proactive approach can set you apart from other candidates.
✨Tip Number 4
Research JDP and their products thoroughly. Showing genuine interest in their offerings and understanding their market position will help you connect better during the interview process and demonstrate your passion for the role.
We think you need these skills to ace E-commerce Sales Person
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in e-commerce sales and customer service. Use specific examples that demonstrate your problem-solving skills and ability to work in a fast-paced environment.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for sales and your understanding of the e-commerce landscape. Mention any relevant experience with platforms like BigCommerce, Amazon, or eBay, and explain how you can contribute to JDP's success.
Highlight Relevant Skills: In your application, emphasise your strong communication and organisational skills. Provide examples of how you've successfully managed customer orders and resolved complaints in previous roles.
Show Enthusiasm for the Role: Convey your excitement about the opportunity to work at JDP. Mention your interest in their products and commitment to delivering excellent customer service, as this aligns with their company values.
How to prepare for a job interview at John Davidson Pipes Limited
✨Show Your Passion for Sales
Make sure to express your enthusiasm for sales during the interview. Share specific examples of how you've successfully driven sales in previous roles, especially in e-commerce. This will demonstrate your motivation and alignment with the company's values.
✨Know the Products Inside Out
Familiarise yourself with the products offered by the company, particularly in civils drainage and water management. Being able to discuss product features and benefits confidently will impress the interviewers and show that you're serious about the role.
✨Demonstrate Excellent Communication Skills
Since the role involves customer interaction through various channels, practice articulating your thoughts clearly and professionally. Prepare to discuss how you would handle customer queries and complaints effectively, showcasing your problem-solving skills.
✨Highlight Your E-commerce Experience
Be ready to talk about your experience with e-commerce platforms like BigCommerce, Amazon, or eBay. Discuss any specific achievements or challenges you've faced in these environments, as this will illustrate your capability to thrive in a fast-paced online sales setting.