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- Tasks: Manage tenant and landlord relationships, ensuring smooth tenancy processes.
- Company: Join a dynamic team focused on providing exceptional property management services.
- Benefits: Enjoy flexible working hours and opportunities for professional growth.
- Why this job: Be the go-to person for tenants and landlords, making a real impact in their lives.
- Qualifications: Strong communication skills and a willingness to learn about lettings legislation.
- Other info: Ideal for those who thrive in a fast-paced, customer-focused environment.
The predicted salary is between 28800 - 43200 £ per year.
We are looking for a Tenancy Coordinator.
About the the role:
As part of the Tenancy Team you will be responsible for overseeing the tenancies that are not on a full management service, acting as a key contact for our tenants and landlords who require support throughout the duration of their tenancy. This could include but not limited to:
- Responsible for overseeing a shared portfolio with the team
- Confirming landlord and tenant’s wishes regarding the return of security deposits
- Ensuring the portfolio is compliant by liaising with landlords and tenants regarding gas and electrical inspections
- Having a competent understanding of lettings legislations to help and support where necessary
- Handling queries from landlords and tenants on a daily basis.
- Maintaining communication with Landlords and tenants through the duration of the tenancy
- Authorising contractors invoices
- Negotiating the renewal of tenancies within the portfolio and ensuring the necessary compliance and documentation is in place
- Confirming the termination of tenancies and ensuring that tenancies are closed down effectively
We’re not just looking for good customer service; we are looking for Tenancy Co-ordinators who can adapt to the varying needs of our tenants and landlords and go that extra mile!
Tenancy Coordinator employer: John D Wood & Co.
Contact Detail:
John D Wood & Co. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Tenancy Coordinator
✨Tip Number 1
Familiarize yourself with the latest lettings legislation and compliance requirements. This knowledge will not only help you in your role but also demonstrate to us that you're proactive and well-prepared for the responsibilities of a Tenancy Coordinator.
✨Tip Number 2
Showcase your customer service skills by preparing examples of how you've successfully handled tenant or landlord queries in the past. We value candidates who can adapt to different situations and provide exceptional support.
✨Tip Number 3
Highlight any experience you have with managing portfolios or overseeing tenancies, even if it's informal. This will help us see your capability in handling the responsibilities of the role effectively.
✨Tip Number 4
Demonstrate your negotiation skills by preparing to discuss how you've successfully negotiated terms or resolved conflicts in previous roles. This is crucial for renewing tenancies and maintaining positive relationships with landlords and tenants.
We think you need these skills to ace Tenancy Coordinator
Some tips for your application 🫡
Understand the Role: Make sure to thoroughly read the job description for the Tenancy Coordinator position. Understand the key responsibilities and skills required, such as knowledge of lettings legislation and customer service excellence.
Tailor Your CV: Customize your CV to highlight relevant experience in tenancy management or customer service. Include specific examples that demonstrate your ability to handle queries and maintain communication with landlords and tenants.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the role and your understanding of the responsibilities. Mention how you can adapt to the varying needs of tenants and landlords, and provide examples of going the extra mile in previous roles.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail, which is crucial for a Tenancy Coordinator.
How to prepare for a job interview at John D Wood & Co.
✨Show Your Understanding of Tenancy Legislation
Make sure to brush up on lettings legislation before the interview. Being able to discuss relevant laws and regulations will demonstrate your competence and understanding of the role.
✨Highlight Your Customer Service Skills
Prepare examples from your past experiences where you provided exceptional customer service. This role requires adaptability, so showcasing how you've gone the extra mile for clients will set you apart.
✨Demonstrate Effective Communication
Since maintaining communication with landlords and tenants is crucial, be ready to discuss how you handle queries and maintain relationships. Share specific instances where your communication skills made a difference.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities in real-life scenarios. Think about how you would handle common issues that arise during tenancies, such as disputes or compliance concerns.
