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- Tasks: Manage tenancies, support tenants and landlords, and ensure compliance with regulations.
- Company: Join a dynamic team focused on providing exceptional tenancy services.
- Benefits: Enjoy flexible working options and a supportive team environment.
- Why this job: Make a real impact by helping people navigate their tenancy journey.
- Qualifications: No specific experience required; just a passion for customer service and learning.
- Other info: Ideal for those looking to kickstart a career in property management.
The predicted salary is between 24000 - 36000 £ per year.
We are looking for a Tenancy Administrator to join the growing Tenancy team.
About the role:
As part of the Tenancy Team, you will be responsible for overseeing the tenancies that are not on a full management service, acting as a key contact for our tenants and landlords who require support throughout the duration of their tenancy. This could include but is not limited to:
- Responsible for overseeing a shared portfolio with the team
- Confirming landlord and tenant’s wishes regarding the return of security deposits
- Ensuring the portfolio is compliant by liaising with landlords and tenants regarding gas and electrical inspections
- Having a competent understanding of lettings legislations to help and support where necessary
- Handling queries from landlords and tenants on a daily basis
- Maintaining communication with landlords and tenants through the duration of the tenancy
- Authorising contractors' invoices
- Negotiating the renewal of tenancies within the portfolio and ensuring the necessary compliance and documentation is in place
- Confirming the termination of tenancies and ensuring that tenancies are closed down effectively
We’re not just looking for good customer service; we are looking for Tenancy Co-ordinators who can adapt to the varying needs of our tenants and landlords and go that extra mile!
Tenancy Administrator employer: John D Wood & Co.
Contact Detail:
John D Wood & Co. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Tenancy Administrator
✨Tip Number 1
Familiarise yourself with lettings legislation and compliance requirements. This knowledge will not only help you in the role but also demonstrate your commitment to understanding the industry during interviews.
✨Tip Number 2
Showcase your customer service skills by preparing examples of how you've successfully handled tenant or landlord queries in the past. Being able to articulate these experiences can set you apart from other candidates.
✨Tip Number 3
Network with professionals in the property management sector. Attend local events or join online forums to connect with others in the field, which could lead to valuable insights and potential referrals.
✨Tip Number 4
Demonstrate your adaptability by preparing to discuss situations where you've had to adjust your approach to meet the needs of different clients. This quality is essential for a Tenancy Administrator who must cater to diverse tenant and landlord requirements.
We think you need these skills to ace Tenancy Administrator
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and skills required for the Tenancy Administrator position. Tailor your application to highlight relevant experience and how you can meet the needs of both tenants and landlords.
Highlight Relevant Experience: In your CV and cover letter, emphasise any previous experience in property management, customer service, or roles that required strong communication skills. Use specific examples to demonstrate your ability to handle queries and maintain relationships.
Showcase Your Knowledge: Mention your understanding of lettings legislation and compliance requirements in your application. This will show that you are knowledgeable about the industry and can effectively support tenants and landlords.
Personalise Your Cover Letter: Write a personalised cover letter that reflects your enthusiasm for the role and the company. Address how you can adapt to the varying needs of tenants and landlords, and express your commitment to providing excellent customer service.
How to prepare for a job interview at John D Wood & Co.
✨Know Your Legislation
Familiarise yourself with lettings legislation and compliance requirements. Being able to discuss relevant laws and regulations during the interview will demonstrate your competence and understanding of the role.
✨Showcase Your Communication Skills
As a Tenancy Administrator, you'll be the key contact for tenants and landlords. Prepare examples of how you've effectively communicated in previous roles, especially in resolving queries or issues.
✨Demonstrate Adaptability
Highlight your ability to adapt to varying needs. Share specific instances where you went the extra mile to meet customer expectations, showcasing your commitment to excellent service.
✨Prepare for Scenario Questions
Anticipate questions that may involve real-life scenarios, such as handling disputes or managing compliance issues. Practising your responses will help you feel more confident and articulate during the interview.
