Head of Property Management in Kingston upon Thames

Head of Property Management

• Lead, inspire, and manage property management teams across all PMCs.
• Implement and execute business strategy in line with the company\’s goals and growth plans.
• Foster a culture of accountability, collaboration, and excellence across the department.
• Work closely with board-level executives to provide strategic insights and updates on market conditions, lettings legislation, and business performance.
• Operational Management
• Oversee the management of all occupied units across the business and its brands.
• Maintain oversight of the lettings portfolio, ensuring compliance, efficiency, and client satisfaction.
• Drive key income streams including renewals income and property management income, ensuring targets are achieved or exceeded.
• Monitor and manage the retention of occupied units within the managed portfolio.
• Full accountability for Renewals department and income, Property management income.
• People & Performance
• Lead, train, coach, and mentor property management staff to achieve professional growth and high performance.
• Conduct regular performance reviews and ensure robust people management processes are in place.
• Maintain a strong understanding of HR best practices and support the professional development of all team members.
• Compliance & Legislation
• Serve as one of the company\’s subject matter expert on lettings legislation, including the Renters\’ Rights Bill and other regulatory frameworks.
• Ensure all processes and documentation comply with ARLA Propertymark standards and relevant legal requirements.
• Champion high standards of governance and risk management within all property management activities.
• Customer Service & Brand Standards
• Lead from the front in delivering an exceptional client experience.
• Uphold the brand values and reputation of John D. Wooden Company and its associated brands.
• Ensure consistent delivery of outstanding service across all touchpoints.

About you:

• Proven experience leading a property management department
• Strong leadership, communication, and interpersonal skills with the ability to inspire and motivate teams.
• Excellent presentation and articulation skills, with the ability to engage confidently at board level.
• Deep knowledge of the UK lettings and property management industry, including relevant legislation and emerging trends.
• ARLA qualified (Level 4 or equivalent preferred).
• Demonstrated ability to drive performance and implement strategic initiatives.
• Skilled in people management, performance reviews, and HR processes.
• Highly organised, commercially astute, and customer-focused.