At a Glance
- Tasks: Oversee tenancies, support tenants and landlords, and ensure compliance with regulations.
- Company: Join one of England's oldest estate agencies known for excellent customer service.
- Benefits: Generous holiday allowance, professional development, and an award-winning discount scheme.
- Other info: Enjoy team recognition, social events, and opportunities for professional qualifications.
- Why this job: Make a real difference in people's lives while developing your career in a supportive environment.
- Qualifications: Strong customer service skills and adaptability to meet diverse needs.
The predicted salary is between 28080 - 34320 £ per year.
Our Tenancy department is made up of passionate, highly professional and well-trained individuals. Our Tenancy Co-Ordinators play a pivotal role in ensuring that our clients receive the customer service they deserve throughout their time with us. Our dedicated team have full responsibility of overseeing daily operations within the assigned portfolio.
As part of the Tenancy Team you will be responsible for overseeing the tenancies that are not on a full management service, acting as a key contact for our tenants and landlords who require support throughout the duration of their tenancy. This could include but not limited to:
- Responsible for overseeing a shared portfolio with the team
- Confirming landlord and tenant’s wishes regarding the return of security deposits
- Ensuring the portfolio is compliant by liaising with landlords and tenants regarding gas and electrical inspections
- Having a competent understanding of lettings legislations to help and support where necessary
- Handling queries from landlords and tenants on a daily basis
- Maintaining communication with Landlords and tenants through the duration of the tenancy
- Authorising contractors invoices
- Negotiating the renewal of tenancies within the portfolio and ensuring the necessary compliance and documentation is in place
- Confirming the termination of tenancies and ensuring that tenancies are closed down effectively
We’re not just looking for good customer service; we are looking for Tenancy Co-ordinators who can adapt to the varying needs of our tenants and landlords and go that extra mile!
When you join the John D Wood & Co. we will train, develop and support you to become the best you can possibly be. We offer new starter induction programs, which provide a mixture of classroom, on the job and online training. In addition to this, we offer each role level the opportunity to work towards gaining a professional, recognised qualification should you wish to do so. We also have a whole host of additional optional development courses available to our teams, as well as:
- Generous holiday allowance starting at 23 days increasing to 30 (length of service depending)
- The opportunity to work for one of England’s oldest estate agencies known for delivering excellent customer service
- Team recognition and awards
- Our very popular internal social committee connecting colleagues through sport and other social fun events
- You will also be entitled to our award winning 'Perks at Work' discount scheme offering staff along with their family & friends excellent discounted property services
Tenancy Coordinator in London employer: John D Wood Careers
At John D Wood & Co., we pride ourselves on being a trusted name in the property market for over 150 years, offering our employees a dynamic work environment in Chiswick where professional growth is paramount. With comprehensive training programs, generous holiday allowances, and a vibrant team culture that includes social events and recognition initiatives, we ensure that our Head of Sales can thrive while delivering exceptional service to our clients. Join us to be part of a legacy of excellence and enjoy unique benefits like our award-winning 'Perks at Work' discount scheme.
StudySmarter Expert Advice🤫
We think this is how you could land Tenancy Coordinator in London
✨Get Involved in Local Property Events
Dive into local property expos and networking events! Real estate thrives on connections, so attending these events helps us meet potential employers and industry leaders, plus it's a chance to show off your enthusiasm for the field.
✨Connect with Local Agents on Social Media
Follow and engage with local real estate agents and firms on platforms like Instagram and LinkedIn. Sharing their posts and commenting with your insights can put you on their radar and might even lead to job opportunities at companies like John D Wood Careers.
✨Don’t Underestimate the Power of Cold Outreach
Got your eye on a specific company like John D Wood Careers? Don't hesitate to send a direct message or an email expressing your interest. Personalise your approach, maybe mentioning a recent listing or project of theirs, and it could set you apart from other candidates.
✨Utilise Property Management Platforms
Check out property management platforms and job boards tailored for the real estate sector. They often have exclusive listings, especially for full-time roles. Don't forget to visit John D Wood Careers's careers page directly; we love seeing passionate candidates applying through our website!
We think you need these skills to ace Tenancy Coordinator in London
Some tips for your application 🫡
Show Your Real-Estate Savvy:When crafting your CV and cover letter, make sure to highlight any relevant experience in the real estate sector. If you've done internships, assistant roles, or even relevant coursework, lay it out clearly. We want to see your familiarity with market trends, property management, or any sales experience you've got under your belt!
Quantify Your Achievements:In real estate, numbers speak volumes! When detailing your past roles, use concrete figures to demonstrate your achievements. For example, mention how many properties you sold, the percentage increase in client satisfaction, or any successful negotiations. These metrics can give your application that extra punch it needs!
Tailor Your Documents for the Job:Every application should feel personal. When applying for the Tenancy Coordinator role at John D Wood Careers, tweak your CV to focus on aspects that are important to them. If they value client relationships, emphasise your interpersonal skills. We want to see you aligning your experiences with what they're looking for!
Keep It Professional Yet Approachable:While we want you to show off your expertise, don't forget to let your personality shine through in your cover letter. A touch of friendliness can set you apart, especially in real estate where client interaction is key. Show that you're ready not just to work with the property but also with people!
How to prepare for a job interview at John D Wood Careers
✨Know Your Market Trends
In real estate, it’s all about staying ahead of the curve. Make sure we brush up on the latest market trends in the area where John D Wood Careers operates. Being able to discuss local property values, demand, and upcoming developments will show that we’re not just interested in the job, but genuinely invested in the industry.
✨Prepare for Scenario Questions
Expect some scenario-based questions during the interview. We might get asked how we’d handle different client situations or property evaluations. Preparing our responses for common real estate scenarios not only demonstrates our problem-solving skills but also shows that we can think on our feet in a client-facing role.
✨Showcase Your Connections
In full-time real estate, networking is key! Let’s think about our connections in the industry and what we can bring to John D Wood Careers. Whether it’s insights on prospective clients or relationships with local contractors, talking about these experiences can set us apart from other candidates.
✨Demonstrate Technical Savvy
Familiarity with different real estate software tools is a big plus. We should be ready to discuss any platforms we've used, whether it's for property management, CRM, or data analysis. Being comfortable with technology not only makes us more efficient, but also shows that we’re adaptable to the tools used at John D Wood Careers.
