At a Glance
- Tasks: Support sales teams with reporting, analysis, and customer service to drive efficiency.
- Company: Join a dynamic UK Sales Office in Manchester with a collaborative spirit.
- Benefits: Enjoy competitive pay, great benefits, and a supportive work environment.
- Other info: Fast-paced environment with opportunities for growth and development.
- Why this job: Be the backbone of our sales operations and make a real impact.
- Qualifications: Strong analytical skills, experience with SAP, and a customer-focused mindset.
The predicted salary is between 30000 - 40000 £ per year.
We have an exciting opportunity for a Sales Support Coordinator to join the UK Sales Office. This role is responsible for delivering critical sales support activities, including reporting, analysis, pricing coordination and customer support, ensuring our sales teams can operate efficiently and effectively. The role also provides site and facilities support, helping to ensure smooth day-to-day operations. The successful candidate will work closely with internal teams including Sales, Finance, Operations and external stakeholders. This role is based at our Manchester site working office hours Monday to Friday.
Duties & Responsibilities
- Provide day-to-day sales support to the UK Sales Office, including reporting, analysis and coordination activities
- Manage pricing and discount structures, including customer special price lists and renewal tracking
- Generate KPI dashboards and performance reports to support business decisions
- Act as an escalation point for expediting customer orders, ensuring timely delivery and issue resolution
- Handle invoice queries and credit note management, ensuring resolution in a timely manner
- Support SAP-related processes from order entry through to invoicing and issue resolution
- Maintain and manage customer data, including new customer set-up and amendments
- Monitor low-level non-conformance reports (NCRs) and ensure corrective actions are implemented
- Support completion of customer portals, questionnaires and administrative documentation
- Manage shared inboxes and provide general administrative support to the sales function
- Identify and implement continuous improvement initiatives through data analysis
- Provide cover for online sales coordination activities, including quoting and order entry via CRM/business systems
- Support site operations, including reception duties, contractor management and facilities coordination
- Liaise with suppliers for facilities management, ensuring compliance with health & safety standards
Qualifications
- Strong analytical skills with advanced Excel capability
- Experience working with SAP and CRM systems (C4C or similar)
- Excellent attention to detail and ability to manage multiple priorities
- Strong communication and stakeholder management skills
- Customer-focused mindset with a proactive approach to problem-solving
- Good level of education, particularly in Mathematics and English
- Aware of Health & Safety practices
Key Attributes
- Highly organised with strong attention to detail
- Ability to multitask and manage competing priorities
- Strong interpersonal and collaboration skills
- Positive attitude with a continuous improvement mindset
- Adaptable and comfortable working in a fast-paced environment
Join us for a great career with competitive compensation and benefits. We believe that different perspectives and backgrounds are what make a company flourish. All qualified applicants will receive equal consideration for employment regardless of color, religion, sex, sexual orientation, gender identity, national origin, economic status, disability, age, or any other legally protected characteristics.
Sales Support Coordinator employer: John Crane
Join our dynamic team in Manchester as a Sales Support Coordinator, where you'll play a vital role in ensuring our sales operations run smoothly and efficiently. We pride ourselves on fostering a collaborative work culture that values diverse perspectives, offering competitive compensation, comprehensive benefits, and ample opportunities for professional growth. With a focus on continuous improvement and employee development, this is an excellent opportunity for those seeking meaningful and rewarding employment in a supportive environment.
StudySmarter Expert Advice🤫
We think this is how you could land Sales Support Coordinator
✨Leverage Your Network
In sales and business development, who you know can often be as important as what you know. Get involved with local networking events or industry meetups to connect with key players. Don't be shy—share your passion for the field and let folks know you're on the lookout for opportunities!
✨Show Your Skills Through Real-World Results
When targeting a full-time role like Sales Support Coordinator at John Crane, presenting tangible results from your previous sales experience can set you apart. Bring along case studies or examples of how you've closed deals or expanded accounts, and don't forget to showcase your problem-solving prowess. It’s all about quantifying your success!
✨Engage with Sales Communities
Dive deep into online sales communities, like Sales Hacker or LinkedIn groups dedicated to sales professionals. Engaging in discussions and sharing insights can boost your visibility and might just put you on the radar of hiring managers looking for fresh talent in business development.
✨Direct Applications Matter
While we all know the online application route, consider sending direct applications to companies you admire, including John Crane. Tailor your message to explain why you’re drawn to them and how you can contribute as a Sales Support Coordinator. Sometimes, a personal touch can grab attention faster than a generic application!
We think you need these skills to ace Sales Support Coordinator
Some tips for your application 🫡
Show Off Those Sales Skills:In your CV and cover letter, highlight any previous sales or business development experience you have. Use numbers and examples to showcase your achievements – did you exceed sales targets or bring in new clients? Make those accomplishments shine!
Tailor Your Message for John Crane:When writing your cover letter, make sure to tailor your message specifically for John Crane. Show that you know the company’s mission and how your skills align with their goals in the sales landscape. This personalised touch will grab their attention!
Keep It Professional Yet Engaging:Sales is all about relationships, so while you want to maintain professionalism in your application, don’t be afraid to let your personality shine through. Engage the reader and demonstrate your enthusiastic approach to sales and business development!
Proof of Performance:Include any relevant certifications or training you’ve undertaken in sales or negotiation tactics. If you’ve attended workshops or courses, list these to showcase your commitment to professional development. This extra touch can set you apart from the competition!
How to prepare for a job interview at John Crane
✨Know Your Sales Methodologies
Brush up on popular sales methodologies like SPIN Selling or Challenger Sales. Being able to discuss these techniques and how you've applied them will show John Crane that you understand the role and can hit the ground running in the sales game.
✨Demonstrate Your Deal-Making Skills
Prepare to share stories from your past experiences where you closed deals, overcame objections, or started new client relationships. We want to show John Crane that you’re not just about numbers but also about building lasting connections in business development.
✨Prepare for Role-Play Scenarios
In a full-time sales interview, don’t be surprised if they throw in a role-play exercise to test your pitching skills. Practising how you would pitch a product or handle an objection will help us shine in this simulation—think of it like a dress rehearsal for your future sales calls!
✨Align Your Goals with the Company’s Vision
Take a moment to reflect on how your career ambitions align with John Crane’s objectives. When we articulate how our personal growth ties in with the company’s goals, it shows commitment and a genuine interest in contributing to their success.
