At a Glance
- Tasks: Support sales teams with reporting, analysis, and customer coordination.
- Company: Join a dynamic UK Sales Office in Manchester.
- Benefits: Competitive pay, great perks, and a supportive work environment.
- Other info: Opportunity for growth in a fast-paced, collaborative setting.
- Why this job: Be part of a team that drives sales success and enhances customer experiences.
- Qualifications: Strong analytical skills and experience with SAP or CRM systems.
The predicted salary is between 30000 - 40000 £ per year.
We have an exciting opportunity for a Sales Support Coordinator to join the UK Sales Office. This role is responsible for delivering critical sales support activities, including reporting, analysis, pricing coordination and customer support, ensuring our sales teams can operate efficiently and effectively. The role also provides site and facilities support, helping to ensure smooth day-to-day operations. The successful candidate will work closely with internal teams including Sales, Finance, Operations and external stakeholders. This role is based at our Manchester site working office hours Monday to Friday.
Duties & Responsibilities
- Provide day-to-day sales support to the UK Sales Office, including reporting, analysis and coordination activities
- Manage pricing and discount structures, including customer special price lists and renewal tracking
- Generate KPI dashboards and performance reports to support business decisions
- Act as an escalation point for expediting customer orders, ensuring timely delivery and issue resolution
- Handle invoice queries and credit note management, ensuring resolution in a timely manner
- Support SAP-related processes from order entry through to invoicing and issue resolution
- Maintain and manage customer data, including new customer set-up and amendments
- Monitor low-level non-conformance reports (NCRs) and ensure corrective actions are implemented
- Support completion of customer portals, questionnaires and administrative documentation
- Manage shared inboxes and provide general administrative support to the sales function
- Identify and implement continuous improvement initiatives through data analysis
- Provide cover for online sales coordination activities, including quoting and order entry via CRM/business systems
- Support site operations, including reception duties, contractor management and facilities coordination
- Liaise with suppliers for facilities management, ensuring compliance with health & safety standards
Qualifications
- Strong analytical skills with advanced Excel capability
- Experience working with SAP and CRM systems (C4C or similar)
- Excellent attention to detail and ability to manage multiple priorities
- Strong communication and stakeholder management skills
- Customer-focused mindset with a proactive approach to problem-solving
- Good level of education, particularly in Mathematics and English
- Awareness of Health & Safety practices
Key Attributes
- Highly organised with strong attention to detail
- Ability to multitask and manage competing priorities
- Strong interpersonal and collaboration skills
- Positive attitude with a continuous improvement mindset
- Adaptable and comfortable working in a fast-paced environment
Join us for a great career with competitive compensation and benefits. We believe that different perspectives and backgrounds are what make a company flourish. All qualified applicants will receive equal consideration for employment regardless of color, religion, sex, sexual orientation, gender identity, national origin, economic status, disability, age, or any other legally protected characteristics.
Sales Support Coordinator in Manchester employer: John Crane
Join our dynamic team in Manchester as a Sales Support Coordinator, where you'll play a vital role in ensuring our sales operations run smoothly. We pride ourselves on fostering a collaborative work culture that values diverse perspectives and offers ample opportunities for professional growth. With competitive compensation and a commitment to employee well-being, we provide a supportive environment that empowers you to thrive in your career.
StudySmarter Expert Advice🤫
We think this is how you could land Sales Support Coordinator in Manchester
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or even in person. Let them know you're on the hunt for a Sales Support Coordinator role. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for those interviews! Research common questions for sales support roles and practice your answers. We recommend using the STAR method (Situation, Task, Action, Result) to structure your responses. It’ll help you shine when discussing your experience!
✨Tip Number 3
Show off your skills! If you’ve got advanced Excel capabilities or experience with SAP, make sure to highlight these in conversations. Bring examples of how you've used these tools to solve problems or improve processes in past roles.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining our team at StudySmarter!
We think you need these skills to ace Sales Support Coordinator in Manchester
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Sales Support Coordinator role. Highlight your analytical skills, experience with SAP and CRM systems, and any relevant customer support experience. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your skills align with our needs. Don’t forget to mention your proactive problem-solving approach – we love that!
Show Off Your Attention to Detail:In a role where details matter, make sure your application is free from typos and errors. We appreciate candidates who take the time to present their best selves, so double-check everything before hitting send!
Apply Through Our Website:We encourage you to apply through our website for the best chance of being noticed. It’s super easy, and you’ll be able to keep track of your application status. Plus, we love seeing applications come directly from our site!
How to prepare for a job interview at John Crane
✨Know Your Numbers
As a Sales Support Coordinator, you'll be dealing with a lot of data. Brush up on your analytical skills and be ready to discuss how you've used Excel in past roles. Prepare examples of reports or dashboards you've created that had a positive impact on decision-making.
✨Familiarise Yourself with SAP and CRM Systems
Since the role involves working with SAP and CRM systems, make sure you understand the basics of these tools. If you have experience with similar systems, be prepared to share specific instances where you successfully navigated challenges or improved processes.
✨Showcase Your Customer Focus
This position requires a customer-focused mindset. Think of examples where you've gone above and beyond for a customer or resolved an issue effectively. Highlight your proactive approach to problem-solving during the interview.
✨Demonstrate Your Organisational Skills
With multiple priorities to juggle, being organised is key. Prepare to discuss how you manage your time and tasks. You could even bring a sample of a project plan or a prioritisation method you've used in the past to illustrate your point.
