Bodyshop Advisor
Are you highly organised, great with people, and passionate about delivering an exceptional customer journey?
Bodyshop Aberdeen; part of the John Clark Motor Group, has an excellent opportunity for a proactive, customer-focused Bodyshop Advisor to join our busy accident repair and bodyshop team.
Whether you have previous experience in an automotive bodyshop, dealership service department, or bring strong customer service and administration skills from a fast-paced environment, this role offers a fantastic opportunity to work with one of the world's most prestigious luxury brands.
About the Role
As a Bodyshop Advisor, you will be the primary point of contact for our customers throughout their vehicle repair journey. From initial booking and liaison with insurance engineers to vehicle check-in, regular progress updates, and final handover, you will ensure a transparent and reassuring experience.
Key Responsibilities:
- Managing front-of-house service desk enquiries face-to-face, by phone, and via email.
- Accurately creating, updating, and coordinating repair job packs and internal workshop documentation.
- Maintaining detailed customer communication logs and providing proactive, timely progress updates.
- Coordinating vehicle check-in, courtesy car allocation, and customer collection/delivery schedules.
- Managing job costing, pre-invoicing, and final invoicing duties in line with insurer and retail requirements.
- Liaising with bodyshop technicians, estimators, and parts teams to ensure repair timelines are met.
About You
You will be an approachable, organised communicator who thrives in a busy, detail-oriented environment and takes pride in delivering five-star customer care.
Key Requirements & Skills:
- Previous motor trade experience within a Bodyshop, Service Reception, or Aftersales department is preferred (Bodyshop Advisor, Service Advisor, or Service Receptionist).
- Strong customer-facing communication skills with a confident, professional telephone manner.
- High attention to detail with accurate data entry, invoicing, and administration abilities.
- Proactive problem-solving skills with the ability to manage customer expectations with empathy and clarity.
- Commercial awareness with confidence discussing repair estimates and additional approved work.
- A full, valid UK driving licence is preferred.
What We Offer
In return for your commitment and hard work, you will receive a competitive salary and our comprehensive group benefits package:
- Competitive Basic Salary & Performance Bonus Scheme
- 30 Days Annual Leave
- Industry-Leading Discounted Employee Car Scheme
- Preferential Staff Rates on vehicle purchases, parts, and servicing
- Award-Winning In-House & Land Rover Manufacturer Training
- Life Assurance Cover
- Group Contributory Pension Scheme
- Cycle to Work Scheme
Please note: Applicants must be eligible to live and work in the UK without sponsorship. Verification of your Right to Work in the UK will be required as part of the recruitment process.
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Bodyshop Advisor employer: John Clark Motor Group
Join Audi in Aberdeen, part of the John Clark Motor Group, where we prioritise your growth and well-being. With a competitive salary, generous benefits including a £2,000 welcome bonus, exclusive EV car discounts, and extensive career development opportunities, we foster a supportive work culture that values your expertise. Experience a rewarding environment with a focus on high-quality service and employee satisfaction, making it an excellent place for skilled Mechanics to thrive.
