Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead a team of service engineers and ensure top-notch customer satisfaction.
- Company: Join a dynamic company in the automation and packaging industry.
- Benefits: Enjoy 24 days of holiday, a company van, laptop, and flexible work hours.
- Why this job: This role offers leadership opportunities and the chance to make a real impact.
- Qualifications: Experience in service management and strong leadership skills are essential.
- Other info: Located in Powys, Wales, this position is perfect for motivated individuals.
The predicted salary is between 42000 - 58000 £ per year.
We are seeking an experienced Service Manager with a passion for leading teams and ensuring excellent customer satisfaction.
Package:
- Salary: £50K
- Holidays: 24 days + bank holidays (increasing with tenure).
- Company van, laptop, and uniform provided.
- Flexible work schedule
- Hours: 45+ per week, Monday–Friday.
Key Responsibilities:
- Manage service schedules and customer communication.
- Lead, motivate, and develop service engineers.
- Provide technical support and identify training needs.
- Analyse costs and recommend efficiency improvements.
Skills & Experience:
- Experience in service management, with strong leadership and people management skills.
- Excellent communication skills to guide both staff and customers.
- Strong planning and organisational skills with the ability to make quick decisions.
- Excellent time management, able to work under pressure and meet deadlines.
- Highly self-motivated with the ability to work independently.
- Engineering qualifications.
- Experience in managing teams is a plus.
- Proficient in IT skills.
Location: Powys, Wales
Apply now to join a dynamic and growing team in the automation and packaging industry!
joe.travers@johncharlessearch.com
Service Manager employer: John Charles Search
Contact Detail:
John Charles Search Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Manager
✨Tip Number 1
Make sure to highlight your leadership experience in previous roles. The job requires strong leadership skills, so be ready to discuss specific examples of how you've successfully led teams and motivated staff.
✨Tip Number 2
Familiarize yourself with the automation and packaging industry. Understanding the specific challenges and trends in this field will help you stand out as a knowledgeable candidate during interviews.
✨Tip Number 3
Prepare to discuss your approach to customer satisfaction. Since the role emphasizes excellent customer communication, think of ways you've improved customer experiences in past positions.
✨Tip Number 4
Showcase your technical support skills. Be ready to explain how you've identified training needs and provided support to team members, as this is crucial for the Service Manager position.
We think you need these skills to ace Service Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in service management and leadership. Use specific examples that demonstrate your ability to lead teams and ensure customer satisfaction.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the role and the industry. Mention how your skills align with the key responsibilities listed in the job description, such as managing service schedules and providing technical support.
Highlight Relevant Experience: In your application, emphasize any previous roles where you managed teams or improved efficiency. Include metrics or outcomes to illustrate your impact in those positions.
Showcase Communication Skills: Since excellent communication is crucial for this role, provide examples of how you've effectively communicated with both staff and customers in past positions. This could be through successful project management or conflict resolution.
How to prepare for a job interview at John Charles Search
✨Show Your Leadership Skills
As a Service Manager, demonstrating your leadership abilities is crucial. Prepare examples of how you've successfully led teams in the past, focusing on motivating and developing your team members.
✨Communicate Clearly
Excellent communication skills are essential for this role. Practice articulating your thoughts clearly and concisely, especially when discussing how you would handle customer interactions and team communications.
✨Highlight Your Technical Knowledge
Since the role requires technical support, be ready to discuss your engineering qualifications and any relevant experience. Show how your technical background can help improve service efficiency and customer satisfaction.
✨Demonstrate Problem-Solving Abilities
Prepare to discuss situations where you've had to make quick decisions under pressure. Highlight your planning and organizational skills, and how they have helped you manage service schedules effectively.
