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For Companies At a Glance
- Tasks: Lead adviser quality and development, ensuring top-notch service and compliance.
- Company: Join John Charcol, a respected mortgage broker with a client-first approach.
- Benefits: Make a real impact while enjoying professional growth and support.
- Why this job: Shape the future of financial advice in a dynamic and supportive environment.
- Qualifications: Experience in financial services and T&C roles, with strong interpersonal skills.
- Other info: Be part of a growing team that values quality and integrity.
The predicted salary is between 36000 - 60000 £ per year.
About John Charcol
Established nearly 50 years ago, John Charcol is one of the UK's most respected whole-of-market mortgage and protection brokers. With flagship offices in central London and Southampton and advisers operating nationwide, we combine experience, scale and innovation to deliver high-quality, client-first financial advice.
About the Role
This is a pivotal 1st line of defence role where you'll be at the heart of adviser quality and development. Reporting to the Compliance Manager, you'll own and embed our T&C scheme, coach advisers to be the best they can be, and help shape the culture of a business that genuinely puts customers first.
What You'll Be Doing
- Maintaining and embedding the T&C scheme, ensuring all aspects are adhered to across the business
- Conducting observations across all product areas, providing constructive feedback and highlighting areas for development and business improvement
- Conducting 1-1s with advisers to discuss performance and KPIs, manage risks and drive better customer outcomes
- Creating, implementing and managing development plans with advisers to address performance issues, risks and development needs
- Providing coaching and development to improve adviser quality and customer outcomes
- Facilitating and delivering induction training as required under the T&C scheme
- Developing and growing effective relationships across all John Charcol departments
- Responding promptly and with appropriate diligence to any complaints received
- Ensuring adherence to compliant process within all sales and champion good Conduct Risk behaviours
- Presenting a professional approach with a high standard of service quality, integrity and conduct
What We're Looking For
Essential:
- Minimum 2 years' experience in a regulated or financial services environment
- Minimum 1 year's experience in a T&C role
- Strong knowledge of the UK regulatory environment and FCA regulation
- Strong interpersonal and relationship building skills
- Good IT skills across Word, PowerPoint, Excel and Outlook
Desirable:
- CeMAP or equivalent qualification
- Formalised compliance qualification
Why John Charcol?
This is a fantastic opportunity to make a real impact in a business that values quality advice, professional development and doing the right thing for customers — backed by the resources and ambition of the growing Pivotal Growth Group.
Interested? Apply on LinkedIn - we'd love to hear from you.
Training & Competence Monitoring Supervisor in Southampton employer: John Charcol - Independent Mortgage Expertise
Contact Detail:
John Charcol - Independent Mortgage Expertise Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Training & Competence Monitoring Supervisor in Southampton
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect with current employees at John Charcol. Building relationships can give you insider info and might just land you an interview.
✨Tip Number 2
Prepare for the interview by researching John Charcol's values and culture. Think about how your experience aligns with their commitment to quality advice and customer-first approach. Show them you're not just a fit on paper!
✨Tip Number 3
Practice your responses to common interview questions, especially around T&C and compliance. Use the STAR method (Situation, Task, Action, Result) to structure your answers and highlight your achievements.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email reiterating your interest in the role can keep you top of mind. And remember, apply through our website for the best chance!
We think you need these skills to ace Training & Competence Monitoring Supervisor in Southampton
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Training & Competence Monitoring Supervisor role. Highlight your experience in regulated environments and any T&C roles you've held. We want to see how your skills align with what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about adviser quality and development. Share specific examples of how you've made a difference in previous roles, and let us know why you want to join John Charcol.
Showcase Your Interpersonal Skills: Since this role involves building relationships across departments, make sure to highlight your interpersonal skills in your application. We love candidates who can communicate effectively and foster collaboration!
Apply Through Our Website: We encourage you to apply through our website for the best chance of being noticed. It helps us keep track of applications and ensures you’re considered for the role. We can't wait to hear from you!
How to prepare for a job interview at John Charcol - Independent Mortgage Expertise
✨Know Your Stuff
Make sure you brush up on your knowledge of the UK regulatory environment and FCA regulations. Being able to discuss these confidently will show that you're serious about the role and understand the importance of compliance in financial services.
✨Showcase Your Coaching Skills
Since this role involves coaching advisers, be prepared to share examples of how you've successfully developed others in the past. Think about specific situations where your feedback led to improved performance or customer outcomes.
✨Build Relationships
John Charcol values effective relationships across departments. During the interview, highlight your interpersonal skills and give examples of how you've built strong working relationships in previous roles. This will demonstrate that you can collaborate effectively within the company.
✨Prepare for Scenario Questions
Expect questions that ask how you would handle specific situations, such as managing a complaint or conducting a performance review. Practise your responses to these scenarios so you can showcase your problem-solving skills and commitment to customer service.