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- Tasks: Lead compliance and training for advisers, ensuring top-notch customer service and adherence to regulations.
- Company: Join John Charcol, a respected mortgage and protection broker with nearly 50 years of experience.
- Benefits: Opportunity for professional growth, competitive salary, and a supportive work culture.
- Why this job: Make a real impact in a company that prioritises quality advice and customer satisfaction.
- Qualifications: 2+ years in compliance or T&C roles, strong knowledge of FCA regulations required.
- Other info: Dynamic environment with a focus on adviser development and customer-first culture.
The predicted salary is between 40000 - 50000 £ per year.
About John Charcol Established nearly 50 years ago, John Charcol is one of the UK's most respected whole-of-market mortgage and protection brokers. With flagship offices in central London and Southampton and advisers operating nationwide, we combine experience, scale and innovation to deliver high-quality, client-first financial advice.
About the Role This is a pivotal 1st line of defence role where you'll be at the heart of adviser quality and development. Reporting to the Compliance Manager, you'll own and embed our T&C scheme, coach advisers to be the best they can be, and help shape the culture of a business that genuinely puts customers first. This is not a generic L&D or people development role. You will be working within a regulated mortgage and protection environment and will need a strong working knowledge of FCA rules, MCOB, Consumer Duty obligations and TCF principles from day one.
What You'll Be Doing
- Maintaining and embedding the T&C scheme, ensuring all aspects are adhered to across the business
- Conducting observations across all product areas, providing constructive feedback and highlighting areas for development and business improvement
- Conducting 1-1s with advisers to discuss performance and KPIs, manage risks and drive better customer outcomes
- Creating, implementing and managing development plans with advisers to address performance issues, risks and development needs
- Providing coaching and development to improve adviser quality and customer outcomes
- Facilitating and delivering induction training as required under the T&C scheme
- Developing and growing effective relationships across all John Charcol departments
- Responding promptly and with appropriate diligence to any complaints received
- Ensuring adherence to compliant process within all sales and champion good Conduct Risk behaviours
- Presenting a professional approach with a high standard of service quality, integrity and conduct
What We're Looking For
Essential:- Minimum 2 years' experience in a T&C, compliance supervision or 1st line compliance role within FCA regulated financial services
- Demonstrable knowledge of FCA regulation, MCOB and Consumer Duty obligations
- Strong knowledge of the UK regulatory environment and FCA regulation
- Strong interpersonal and relationship building skills
- Good IT skills across Word, PowerPoint, Excel and Outlook
- CeMAP or equivalent qualification
- Formalised compliance qualification
Why John Charcol? This is a fantastic opportunity to make a real impact in a business that values quality advice, professional development and doing the right thing for customers — backed by the resources and ambition of the growing Pivotal Growth Group.
Interested? Apply on LinkedIn - we'd love to hear from you.
Locations
Compliance Supervisor - Mortgages & Protection in Hampshire, Portsmouth employer: John Charcol - Independent Mortgage Expertise
Contact Detail:
John Charcol - Independent Mortgage Expertise Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Compliance Supervisor - Mortgages & Protection in Hampshire, Portsmouth
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect with current employees at John Charcol. Building relationships can give you insider info and might just land you an interview.
✨Tip Number 2
Prepare for the interview by brushing up on FCA regulations and MCOB rules. Show us you know your stuff and can hit the ground running in this compliance role. We love candidates who come prepared!
✨Tip Number 3
Practice your coaching skills! Since the role involves developing advisers, think of examples where you've helped others improve. We want to see how you can make a difference in our team.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows us you’re genuinely interested in joining John Charcol.
We think you need these skills to ace Compliance Supervisor - Mortgages & Protection in Hampshire, Portsmouth
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the role of Compliance Supervisor. Highlight your experience in T&C and compliance supervision, and don’t forget to mention your knowledge of FCA regulations and MCOB. We want to see how you can bring your skills to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about compliance in the mortgage and protection sector. Share specific examples of how you've improved adviser quality or customer outcomes in previous roles. We love a good story!
Showcase Your Interpersonal Skills: Since this role involves coaching and building relationships, make sure to highlight your interpersonal skills. Give examples of how you've successfully collaborated with others or managed performance discussions. We’re all about teamwork here at John Charcol!
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application and get to know you better. Plus, it shows you’re keen on joining our fantastic team!
How to prepare for a job interview at John Charcol - Independent Mortgage Expertise
✨Know Your Regulations
Make sure you brush up on FCA rules, MCOB, and Consumer Duty obligations before the interview. Being able to discuss these regulations confidently will show that you’re serious about compliance and understand the industry.
✨Showcase Your Coaching Skills
Since the role involves coaching advisers, prepare examples of how you've successfully developed others in the past. Think about specific situations where your feedback led to improved performance or outcomes.
✨Demonstrate Relationship Building
John Charcol values effective relationships across departments. Be ready to share experiences where you’ve built strong working relationships, highlighting how this has positively impacted your previous roles.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills in a compliance context. Practice articulating how you would handle specific compliance issues or adviser performance challenges to demonstrate your critical thinking.