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- Tasks: Provide top-notch technical support for AutoCoding software and packaging line devices.
- Company: Join JBT, a leader in innovative technology solutions for the food industry.
- Benefits: Enjoy competitive salary, flexible working, 25 days holiday, and company pension.
- Why this job: Be part of a dynamic team, solve real-world problems, and make an impact.
- Qualifications: Experience in IT support, TCP/IP networks, and end-user training is essential.
- Other info: Expect occasional travel and a structured shift pattern with on-call compensation.
The predicted salary is between 36000 - 60000 £ per year.
We are expanding our support team and looking for a Systems Support Engineer to join us as soon as possible! Your role will involve coordinating, managing, and providing technical support for our AutoCoding software (ACS) solutions and integrated connections of packaging line devices such as check weighers, barcode scanners, and printers.
Your daily duties will focus on delivering first-class support to our end-users, partners, and internal AutoCoding Systems engineers. This includes understanding customer issues, analyzing technical symptoms, liaising with customers and third parties, remote diagnosis, and deploying our systems using AutoCoding’s tools.
The Opportunity
A typical day includes:
- Providing customer support via telephone and remote access, with occasional site visits (estimated 10% travel, primarily in the UK but potentially global).
- Installing ACS server software remotely or on-site.
- Supporting the installation, setup, configuration, and commissioning of connected devices.
- Establishing network communications and conducting system testing during commissioning.
- Escalating issues to relevant departments and supporting our engineering team.
- Providing customer training on our products, either at our training center or on-site.
We operate a 24/7 support service with a structured shift pattern (6am-2pm & 2pm-10pm) and an out-of-hours on-call rota, compensated accordingly.
Why work at JBT
We value your experience in client-facing roles, IT support, or system support, especially with TCP/IP networks, software implementation, and end-user training. Flexibility to travel across the UK, Europe, and beyond is essential, requiring a full UK passport and driving license. Problem-solving skills and familiarity with Microsoft SQL Server are advantageous.
Nice to haves
Experience with scripting languages (XML, XSLT, ASP), Microsoft SQL tools (SSRS, SSAS, SSIS), industrial device integration, and additional languages are beneficial.
What we offer
- Competitive salary above industry standard
- Tools such as laptop and mobile phone
- Company pension (up to 8%)
- 25 days holiday plus bank holidays
- Weekly out-of-hours payments and per-call bonuses
- Social events and team activities
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Systems Support Engineer employer: John Bean Technologies Corporation
Contact Detail:
John Bean Technologies Corporation Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Systems Support Engineer
✨Tip Number 1
Familiarise yourself with AutoCoding software and the specific devices mentioned in the job description, like check weighers and barcode scanners. Understanding how these systems work will help you demonstrate your technical knowledge during interviews.
✨Tip Number 2
Brush up on your problem-solving skills by practising common troubleshooting scenarios related to network communications and system testing. Being able to articulate your thought process in resolving issues can set you apart from other candidates.
✨Tip Number 3
Network with professionals in the industry through platforms like LinkedIn. Engaging with current employees or joining relevant groups can provide insights into the company culture and expectations, which can be beneficial during your application process.
✨Tip Number 4
Prepare for potential customer training scenarios by developing a clear and concise way to explain technical concepts. This will not only help you in interviews but also show that you are ready to take on the training aspect of the role.
We think you need these skills to ace Systems Support Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in client-facing roles, IT support, and system support. Emphasise any familiarity with TCP/IP networks, software implementation, and end-user training.
Craft a Strong Cover Letter: In your cover letter, express your enthusiasm for the Systems Support Engineer role. Mention specific skills that align with the job description, such as problem-solving abilities and experience with Microsoft SQL Server.
Showcase Technical Skills: If you have experience with scripting languages or industrial device integration, be sure to include this in your application. Highlight any relevant projects or achievements that demonstrate your technical expertise.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at John Bean Technologies Corporation
✨Understand the Technical Requirements
Make sure you have a solid grasp of the technical aspects mentioned in the job description, such as AutoCoding software, TCP/IP networks, and Microsoft SQL Server. Brush up on these topics so you can confidently discuss your experience and how it relates to the role.
✨Prepare for Customer Interaction Scenarios
Since the role involves providing customer support, think about past experiences where you've successfully resolved customer issues. Be ready to share specific examples that highlight your problem-solving skills and ability to communicate effectively with clients.
✨Showcase Your Flexibility and Travel Readiness
The position requires some travel, so be prepared to discuss your availability and willingness to travel across the UK and potentially beyond. Highlight any previous experiences that demonstrate your adaptability and readiness for on-site visits.
✨Familiarise Yourself with the Company Culture
Research JBT and their values to understand their company culture. This will help you tailor your responses to align with their expectations and show that you're genuinely interested in being part of their team.
